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North Carolina State and Local Level Referrals
When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.
Please contact us with questions or corrections.
For reference, the local resources we list provide disaster recovery services in the categories noted below.
For reference, see the full list of disaster recovery service categories covered in the below local resource list.
NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.
North Carolina State and Local Level Referrals
Use the "Search" field to look for categories or types of assistance.
| Category | Entity | Type of Assistance | Telephone Number |
| Access and Functional Needs and Disability | North Carolina Department of Human Services: Disability Services | Information on state and public resources for people with disabilities. Disability Services helps people who have disabilities find employment, find care providers and gain access to technology to aid people to continue to live independently. | Hotline: 800-662-7030 TTY: 877-452-2514 Online directory for specific division |
| Access and Functional Needs and Disability | North Carolina Deaf and Hard of Hearing Services | Counseling, training, communications devices, and interpreter services. | 919-527-6930 (Voice/TTY) 800-851-6099 (Voice/TTY) 919-890-0859 (Videophone) |
| Access and Functional Needs and Disability | North Carolina Department of Human Services: Services for the Blind | Counseling, training, communications devices, and interpreter services. | 919-527-6700 866-222-1546 |
| Access and Functional Needs and Disability | Directory of Centers for Independent Living | Directory of of Centers - staff can assist with advocacy, counseling, transitions, research and referrals. | 713-520-0232 Online directory for local offices |
| Aging Services | North Carolina Triangle J Area Agency of Aging | Aging services, long term care and caregiver support program. During a state of emergency callers receive information on evacuation routes, tarps, power outages, local EMC numbers, road conditions, and other emergency information. | 919-549-0551 |
| Aging Services | Aging and Adult Services | Information and referrals for Aging and Adult Services such as adult day services, Area Agencies on Aging (AAA), care management, elder housing, caregiver support, nutrition, senior centers, and transportation services. | 919-855-3400 DHHS Customer Service Center: 800-662-7030 |
| Agricultural Aid | North Carolina USDA Farm Service Agency | USDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine. | 919-875-4800 |
| Agricultural Aid | North Carolina USDA Rural Development - Single Family Housing | USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. | 919-873-2015 |
| Animals/Pets | Southern Pines Equine Associates - State Animal Rescue Team Coordinators | Large animal rescue services when enacted by a local Emergency Management Agency. Online pharmacy, equine services. | 910-692-8640 |
| Consumer Services | North Carolina Attorney General: Consumer | Consumer Protection Information, scam, price gouging and online consumer complaint services. | Main: 919-716-6400 Consumer Hotline: 877-566-7226 919-716-6000 |
| Consumer Services | Federal Trade Commission Consumer Protection: Southeast Region | Consumer Protection regional office serves the residents of Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee. Online complaint services. | 877-382-4357 |
| Contractors | North Carolina Licensing Board for General Contractors | Online Contractor's license verification search, consumer information, and consumer complaints services. | 919-571-4183 |
| Crisis Counseling | Hopeline, Inc. Crisis Line | Confidential listening services, crisis and suicide intervention, as well as referrals to community resources. | Emergency: 911 211 919-231-4525 877-235-4525 |
| Crisis Counseling | North Carolina Suicide and Crisis Hotlines | Directory by county of North Carolina crisis lines and mental health services. Help available 24/7 for people in crisis or concerned for others in crisis. | Emergency: 911 Online directory for local offices |
| Crisis Counseling | Cardinal Innovations Healthcare Solutions - OPC | Serving Orange, Person, and Chatham counties, Services for mental health issues, substance abuse services, and services for a developmental disability. Online directory of clinic locations. | Emergency: 911 Crisis Line: 800-233-6834 |
| Disaster Specific Information | TBD | ||
| Disaster Unemployment Assistance | North Carolina Division of Employment Security | When Disaster Unemployment Assistance is activated, the agency will provide disaster information. This assistance provides weekly benefit payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs. | DES Customer Call Center: 888-737-0259 Online services available No computer access: Weekly certification: 888-372-3453 |
| Environment | North Carolina Environmental Quality | Information about environmental concerns, permits, education, conservation, and disaster recovery. Online Regional office locator. | General: 877-623-6748 Environmental Emergency: 800-858-0368 |
| Essential Needs | North Carolina Department of Health and Human Services: Assistance | Information and assistance in filing an application for public benefits such as food assistance, nutrition, children's services, aging services, disability services, and Medicaid. | Customer Service Center: 800-662-7030 TTY: 877-452-2514 |
| Essential Needs | North Carolina Department of Health and Human Services: Women, Infants, and Children (WIC) Program | Special Supplemental Nutrition Program for Women, Infants, and Children. Nutrition evaluation and monthly vouchers to receive supplemental, highly nutritious foods such as cereal, cheese, milk, eggs, peanut butter and dried beans. Online directory by county for WIC office locations. | Nutrition Services: 919-707-5800 Customer Service Center: 800-662-7030 TTY: 877-452-2514 |
| Essential Needs | The Food Bank of Central & Eastern North Carolina | Distribution centers in Durham, Greenville, New Bern, Raleigh, the Sandhills (Southern Pines) and Wilmington. Information about food and nutrition programs. Online locator by zip code or county for emergency food partner agencies. | 211 Main office: 919-875-0707 See locator for partner agencies |
| Essential Needs | The Second Harvest Food Bank of Northwest North Carolina | Serving Alamance, Alexander, Alleghany, Ashe, Caldwell, Caswell, Davidson, Davie, Forsyth, Guilford, Iredell, Randolph, Rockingham, Stokes, Surry, Watauga, Wilkes, and Yadkin. Information about nutrition, Free Milk, and online locator by county for food assistance. | 211 336-784-5770 |
| Essential Needs | Second Harvest Food Bank of Southeast North Carolina | Serving Bladen, Cumberland, Duplin, Harnett, Hoke, Robeson, and Sampson. Information about hunger and food assistance. Online "Find a Food Bank" Locator by zip code. | 211 910-485-8809 |
| Essential Needs | Second Harvest Food Bank of Metrolina | Serving Anson, Burke, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Montgomery, Rowan, Rutherford, Stanly and Union, also South Carolina counties of Cherokee, Lancaster, Spartanburg, Union and York. Information and referrals for food assistance programs. Online "Get Food Assistance" locator by searching zip code. Also pet food assistance may be available. | 211 704-376-1785 |
| Essential Needs | Albemarle Food Bank | Serving Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Northampton, Pasquotank, Perquimans, Tyrrell and Washington Counties. Information and referrals for food assistance and nutrition programs. Online "Agency Locator Tool" to search by location for food pantries, soup kitchens, and shelters. | 211 252-335-4035 |
| Essential Needs | Manna Food Bank | Serving Avery, Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Swain, Transylvania and Yancey. Information and referrals for food assistance and nutrition programs. Online "Food Finder" locator by agency or county. | 828-299-3663 Helpline: 800-820-1109 |
| Family & Protective Services | North Carolina Child Protective Services | Individuals concerned with children at risk for abuse and neglect. Online directory of county Department of Social Services offices. | Emergency: 911 DHHS Customer Service Center: 800-662-7030 TTY: 877-452-2514 See county office directory |
| Family & Protective Services | North Carolina Adult Protective Services | Individuals concerned with possible elder abuse, neglect, or exploitation. Online directory of county Department of Social Services offices. | Emergency: 911 DHHS Customer Service Center: 800-662-7030 TTY: 877-452-2514 See county office directory |
| Financial Assistance | North Carolina Department of Health and Human Services: Low Income Services | Low-Income Services give you access to health care, child care, housing, financial and nutrition assistance. | DHHS Customer Service Center: 800-662-7030 TTY: 877-452-2514 |
| Financial Assistance | U.S. Small Business Administration Disaster Customer Service Center (SBA) | Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster. | 800-659-2955 TTY: 800-877-8339 |
| Fraud | North Carolina Attorney General: Report Fraud | Information on where and how to report fraud, how to protect yourself from fraud, and to search for fraud alerts. | 919-716-6400 |
| Health Care Services | North Carolina Department of Health and Human Services: Medicaid | Information and application assistance for Medicaid or Health Choice for children, provider information, "Find a Doctor" locator. | Medicaid Contact Center: 888-245-0179 DHHS Customer Service Center: 800-662-7030 TTY: 877-452-2514 |
| Housing | Social Serve.com - Housing Resource Helpline | Socialserve.com is a non-profit organization that assist tenants and agencies in finding affordable housing for callers free of charge. Using a toll-free number, callers work with trained, bilingual call center specialists to find available housing. | 877-428-8844 |
| Housing | North Carolina USDA Rural Development - Single Family Housing | USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. | 919-873-2015 |
| Identity Theft | North Carolina Attorney General: Protect Your Identity | Information for Individuals concerned with identity theft, how to protect yourself and your information from identity theft, and what to do if your information has been stolen. | 919-716-6400 |
| Insurance | North Carolina Department of Insurance: Consumer Assistance | General insurance information, insurance company contact information, complaint and fraud reporting services. | 855-408-1212 |
| Legal Services | North Carolina Bar Association: Lawyer Referral Service | Information about legal services, referrals to attorneys providing reduced fee legal services, online self referral available. | 800-662-7660 919-677-0561 |
| Legal Services | Legal Aid of North Carolina | Information about legal services, online application for legal help, self help clinics, and other legal help. | 866-219-5262 |
| Roadside Assistance | North Carolina Department of Transportation: 511 Information | Road condition information. Department of Transportation Travel information | 511 877-511-4662 |
| Tax Preparation | North Carolina Department of Revenue | State tax information for individuals and businesses, tax resources, and online filing. | 877-252-3052 |
| Veterans Services | North Carolina Department of Veterans Affairs | Information regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance. | 844-624-8387 |
| Vital Statistics | North Carolina Division of Motor Vehicles | Duplicate drivers licenses, registrations, and auto titles, online services available, directory of DMV offices by county, city, or zip code. | 919-715-7000 |
| Vital Statistics | North Carolina: Vital Records | Replacement birth, death, and marriage certificates and other vital document services. | 919-733-3000 |
| Vital Statistics | North Carolina: VitalChek | Replacement birth, death, marriage, and divorce certificates and other vital document services. | 800-669-8310 |
| Volunteer | VOLUNTEERS SHOULD NOT SELF-DEPLOY |
Referrals Last Updated: May 2024