Replacing a lost credit card can be easily handled. But, losing every document – birth and marriage certificates, property deeds, military records, and the like – can be a challenge after a disaster. However, West Virginia residents who lost important papers due to the severe storms, floods, mud- and landslides in June can use the following contacts to replace important documentation.
Free disaster legal assistance is also available for West Virginia flood survivors. Call the toll-free hotline (877) 331-4259. Callers can receive counseling on insurance claims, landlord-tenant issues, home-repair contracts, the replacement of legal documents destroyed by the storm and other legal matters.
Federal documents
Green cards: Phone: 800-375-5283
Website: www.uscis.gov
Medicare cards: Phone: 800-772-1213; (TTY) 800-325-0778
Website: www.ssa.gov/medicare
Military records: Phone: 866-272-6272
Website: //www.archives.gov/contact/
Passport: Phone:1-877-487-2778; 888-874-7793 (TTY)
Website: https://www.travel.state.gov
Social Security card: Phone: 800-772-1213; (TTY) 800-325-0778
Website: ssa.gov
U.S. Savings Bonds: Phone: 1-844-284-2676
Website: treasurydirect.gov
U.S. tax returns: Phone: 800-829-1040
Website: //www.irs.gov
State documents
Birth/death/marriage/ Phone: 877-448-3953
divorce certificates: Website: //www.vitalchek.com
Consumer protection: Phone: 800-368-8808 or (304) 558-8986
Website: www.ago.wv.gov
Email: consumer@wvago.gov
Driver’s license/ 1-800-642-9066 or (TTY) 1-800-742-6991
ID cards/proof of Website: www.transportation.wv.gov
residency
Real estate and
property records: See your county government.
SNAP: Phone: 1-866-545-6502
Website: www.wvdhhr.org/ebt/replace_card.shtml
State tax: Phone: 800-982-8297 or 304-558-3333
Email: TaxWVTaxAid@wv.gov
Vehicle titles, Phone: 1-800-642-9066
registration: Website: www.transportation.wv.gov
Personal documents
Credit cards: Contact your credit card company.
Credit reports: Equifax, Experian, TransUnion
Phone: 877-322-8228
Website: www.annualcreditreport.com
Insurance Phone: Check with your own insurance agentdocuments:
Website: //insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html
Medical records: Call your own doctor; medical and prescription records are tracked electronically.
National Archives: Website: //www.archives.gov Techniques for saving documents
July 9, 2016
DR-4273-WV FS-11