Contact Us

If you have questions regarding disaster assistance for individuals and families, please email AskIA@fema.dhs.gov. 

FEMA collects, maintains, uses, retrieves, and disseminates the personally identifiable information (PII) of individuals who apply for FEMA disaster assistance under the authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (the Stafford Act), Pub. L. No. 93-288, as amended (42 U.S.C. 5121-5207) and the System of Records Notice DHS/FEMA-008 Disaster Recovery Assistance Files, 78 FR 25282 (April 30, 2013). 

If you are requesting case specific information we need to verify your identity before responding to your question. Please provide the following information in your email to verify your identity:

• your full name,
• damaged property address,
• current mailing address if different from damaged dwelling address,
• current phone number, and
• ONLY the last 4 of your social security number.  

FEMA may retain emails associated with askia@fema.dhs.gov for internal quality assurance purposes or to update your file, if needed. Furnishing  the last four (4) digits of your SSN and other requested information is voluntary, but not providing this information will prevent us from disclosing any case specific information or completing any updates to your file via email and you will be redirected to FEMA’s helpline at 1-800-621-3362.

Refer to the FEMA Privacy Policy. If you are in need of Disaster Assistance, please visit DisasterAssistance.gov.

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