Puerto Rico Hurricane Fiona

Puerto Rico

Incident Period: Sep 17, 2022 - Sep 21, 2022

Declaration Date: Sep 21, 2022

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Now Closed: Period to Apply for Disaster Assistance

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The last day for individuals and families to apply for assistance after this disaster has passed. You are no longer able to begin a new claim.

To check the status on a previously submitted claim, visit DisasterAssistance.gov.

I Applied for Assistance. What's Next?

You will receive notification letters from FEMA either by U.S. mail or by electronic correspondence explaining your next steps. If you reported during the application process that you received damage and are not able to live in your primary residence, an inspector will contact you by phone to schedule an inspection. FEMA home inspections are conducted in-person; however, if you are apprehensive due to ongoing COVID-19 uncertainties, you can request we conduct the inspection without entering your home.

Learn more about the steps after applying.

"Help After a Disaster"

Translated into 27 languages, the "Help After a Disaster" brochure is a tool that can be shared in your community to help people understand the types of FEMA assistance that may be available to support individuals and families in disaster recovery.

Download Brochures

Volunteer and Donate

Recovery can take many years after a disaster. There are many ways to help such as donating cash, needed items, or your time. Learn more about how to help those in need.

Doing Business with FEMA

If you are interested in providing paid services and goods for disaster relief, visit our Doing Business with FEMA page to get started.

Local Resources

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Period to Apply for Hurricane Fiona Disaster Assistance Has Closed

The period to apply for Disaster Assistance ended on Monday, November 21, 2022. However, help is still available. Applicants should get in touch with FEMA to update information and receive application assistance.

Late Application for Extenuating Circumstances

Survivors of Hurricane Fiona who were unable to apply for FEMA assistance during the regular application period may be considered for disaster assistance through a late application.

To be considered for a late application, survivors must register for disaster assistance and include a letter explaining the specific, extenuating circumstances that prevented them from registering during the regular application period. Circumstances that may justify this include illness, hospitalization or disability of the survivor, death of a close family member, or personal business travel. 

The letter must include the survivor's name, application number, disaster number and the last four digits of the applicant's social security number. Survivors must include all related documents to support their explanation.

Register for disaster assistance and upload your justification letter with supporting documentation at DisasterAssistance.gov.

The deadline is January 21, 2023.

Ways to Get in Touch With FEMA

    • Going online at DisasterAssistance.gov to check application status, upload requested documents, update contact information, and submit an appeal.

    • Calling the FEMA Helpline at 1-800-621-3362 to discuss their case with a FEMA representative, receive help understanding a FEMA determination, help writing an appeal, and rescheduling a missed home inspection. Press 1 for English, 2 for Spanish and 3 for all other languages.

      • People who use a relay service such as video relay service (VRS), captioned telephone service or others, provide FEMA the number for that service. Phone lines operate from 7 a.m. to 2 a.m. seven days a week.

    • Visiting a Disaster Recovery Center to receive in-person assistance from FEMA and SBA representatives. 

    • Find a DRC near you
    • Keep Your Recovery on Track

    Disaster Recovery Centers (DRC) 

    Impacted survivors can visit the nearest DRC for assistance with their application. Representatives from FEMA and U.S. Small Business Administration are available at these centers to explain disaster assistance programs, answer questions about written correspondence and provide literature about repairs and rebuilding to make homes more disaster resistant.

    Residents who previously registered for assistance do not need to visit the DRC, but can ask questions or seek further information in person at the DRC in addition to online or by phone.

    Upcoming DRC Closures

    • Caguas, Mayaguez, Ponce and Vega Baja DRCs will close permanently on December 8, 2022 at 5pm. Service hours will be from 8 a.m. to 5 p.m. from Monday to Saturday until closing.

    Survivors can go to any open center for help with the federal disaster assistance process. For operational hours or to find the nearest temporary DRC, click on the FEMA DRC link: DRC Locator

      Rebuild Stronger: Free Advice from a Specialist

      Disaster survivors who are repairing their homes after Hurricane Fiona can visit select Walmart, Home Depot and National Lumber hardware stores to talk with FEMA mitigation specialists about their damage and discuss how to make homes stronger and safer during the rebuilding process. 

      FEMA mitigation specialists will share tips about rebuilding and protecting homes from future disaster-related damage, such as high winds and water. They will also provide information on topics such as selecting contractors, understanding flood insurance coverage and emergency preparedness. Find a location near you:

      • FEMA mitigation specialists will be available at the following stores from 8 a.m. to 5 p.m. Monday, December 5 - December 9 at:

      National Lumber Quebradillas

      Carr. Núm. 2 Km 100.1

      Barrio Coco

      Quebradillas, PR 00678

      National Lumber Toa Alta

      Plaza Aquarium Shopping Center

      Carr. Núm. 165 Km 4.5

      Toa Alta, PR 00953
      • FEMA mitigation specialists will be available at the following Walmart location from 8 a.m. to 5 p.m. Monday, December 5 – December 10 at:

      Walmart Santa Isabel

      Carr. Estatal Núm. 153 Km 7.2

      Barrio Jauca II

      Santa Isabel, PR 00757

      • FEMA mitigation specialists will be available at the following stores from 8 a.m. to 5 p.m. Monday, December 12 – December 17 at:

      National Lumber Levittown

      Plaza Los Arcos

      Carr. Núm. 165 (marginal)

      Levittown, Toa Baja, PR 00949

      National Lumber Canóvanas

      Carr. 3, Km 13.7

      Barrio Canovanillas

      Canóvanas, PR 00729

      National Lumber Isabela

      Carr. Núm. 112 Km 1.3

      Int. Ave. Agustín R. Calero

      Isabela, PR 00662

      Walmart Guayama

      Ave. Los Veteranos, Km 134.7

      Guayama, PR 00784

      Home Depot Caguas

      Las Catalinas Mall

      Caguas, PR 00725



      Mitigation plans are key to breaking the cycle of disaster damage and reconstruction. Learn More


      Verifying Home Ownership or Occupancy

      FEMA is required to verify you lived at the address in your application as your primary residence before providing most types of IHP Assistance. FEMA is also required to verify you owned your home before providing Home Repair or Replacement Assistance.

      As part of our effort to make the disaster assistance process quicker and reduce the burden on applicants, we try to verify occupancy and ownership by using an automated public records search.

      If we cannot verify you lived in or owned the home that you listed in your application, we will ask you to provide documents to prove occupancy and/or ownership to help us determine if you are eligible for assistance.

      Learn More

                      Documents to Verify Occupancy      Documents to Verify Home Ownership

      Must reflect the name of the applicant and the disaster damaged residence address. Documents may include but are not limited to:

      • Lease/housing agreement
      • Rent receipts
      • Driver's license, state-issued ID card or voter card
      • Utility bills
      • Merchant's statements
      • Employer's documents
      • Public official's documents
      • Motor Vehicle Registration
      • Federal or State Benefit documents
      • Self-declaration statement in writing

      Learn more

      Must reflect the name of the applicant and the disaster damaged residence address. This includes but are not limited to:

      • Deed or title
      • Mortgage documentation
      • Homeowners insurance documentation
      • Property tax receipt or bill
      • Home purchase contracts
      • Last will and testament naming you heir to the property
      • Receipts for major repairs or maintenance within 5 years prior to disaster
      • Public official's letter
      • Survivors with heirship properties but no ownership documentation may self-certify ownership as the last report. 

        Learn more

        How to Appeal Your FEMA Determination

        If you disagree with a FEMA decision about your eligibility for disaster assistance, you have the right to submit an appeal within 60 days from the date FEMA has on the determination letter.

        An appeal is a written request to FEMA to review your file again, and an opportunity to provide new or additional information not previously submitted that may affect the decision. You may appeal any decision from FEMA regarding your application for Individual Assistance, such as your initial eligibility decision, the amount or type of assistance provided to you, late applications, requests to return money, or a denial of Continued Temporary Housing Assistance.

        In your appeal provide documentation of the damage that affected your essential living space or made your home uninhabitable. That includes home repair estimates and receipts, insurance information (settlements/denial of claim letter), contractor bids or photos. And be sure to include any information or documents that FEMA requests in the decision letter.

        Keep in mind that after FEMA receives your letter, you may receive a phone call or a follow-up letter asking for more information.

        You can get help writing your appeal letter, as well as address other disaster-related legal concerns through free legal disaster-related assistance provided by Disaster Legal Services (DLS). For information about DLS, call the toll-free legal aid hotline Monday – Friday: 8 a.m. – 6 p.m. at 1-800-981-5342 or by email at info@ayudalegalpr.org.

        If you have questions regarding the determination letter you received or how to file an appeal, you may contact a FEMA Helpline agent at 1-800-621-3362 (FEMA), or (TTY) 1-800-462-7585. You may also choose to request a copy of your file from FEMA to help you understand why you received the decision you want to appeal.

        For more information and advice on the appeals process, see: Tips for Appealing a FEMA Decision

        Beware of Fraud and Scams

        After disasters there are people who will try to take advantage of survivors. Protect yourself from fraud, scams, and identity theft:

        • Do not let someone into your home who claims to be a FEMA employee but does not have a FEMA photo ID. Always ask to see a FEMA photo ID badge. A FEMA shirt or jacket is not proof of identity.
        • FEMA personnel will never ask for money in exchange for an inspection or application assistance.
        • If you get a call informing you that you are eligible for a FEMA disaster assistance program, do not provide any personal information. FEMA personnel will not contact you if you did not register for FEMA assistance.

        If you suspect fraud, contact local law enforcement and call the FEMA Disaster Fraud Hotline at 1-866-720-5721.

        Learn more

        Additional Resources

        Disaster Legal Services (DLS)

        Disaster Legal Services can provide free legal help to low-income disaster survivors. If you are not able to get adequate legal services for your disaster-related needs, DLS may be able to help with the following:

        • Insurance claims for medical bills, loss of property, and loss of life 
        • New wills, powers of attorney, and other legal papers lost during the disaster
        • Home-repair contracts and contractors
        • Problems with landlords
        • Proof of homeownership
        • FEMA assistance appeals

        Disaster Legal Services attorneys are not FEMA employees. Their services are confidential and they do not share information with FEMA. 

        For information about DLS, call the toll-free legal aid hotline Monday - Friday from 8 AM - 6PM at 1-800-981-5342 or by email at info@ayudalegalpr.org. This service is provided by the Young Lawyers Division of the American Bar Association and Servicios Legales de Puerto Rico in collaboration with FEMA.

        Additional Multimedia

        Below you can find social media graphics and images with important safety messaging in various languages, including English, Chinese, Spanish and Vietnamese.

        Social Media and Contact Information

        Funding Obligations

        Individual Assistance Amount
        Total Housing Assistance (HA) - Dollars Approved $30,277,044.18
        Total Other Needs Assistance (ONA) - Dollars Approved $551,938,417.60
        Total Individual & Households Program Dollars Approved $582,215,461.78
        Individual Assistance Applications Approved 717204
        Public Assistance Amount
        Emergency Work (Categories A-B) - Dollars Obligated $16,587,334.28
        Total Public Assistance Grants Dollars Obligated $22,420,579.14
        Last updated December 9, 2022