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Flood Insurance Advocate

The Office of the Flood Insurance Advocate (OFIA) advocates for the fair treatment of policyholders and property owners by:

  • Providing education and guidance on all aspects of the National Flood Insurance Program (NFIP)
  • Identifying trends affecting the public
  • Making recommendations for NFIP improvements to FEMA leadership
The cover page of the Office of the Flood Insurance Advocate - Five Years of Advocacy - 2020. Image includes a three women standing next to each other talking and the the title and subtitles of the pdf.

The OFIA is pleased to announce release of its Five Years of Advocacy Report.  This report is intended to support the ongoing improvements to the NFIP with the goal of reducing the complexity of the program. 

What Information Can OFIA Help Me Find?

Information about the Flood Insurance Advocate

Visit the Resource Library to view fact sheets, annual reports, progress reports and periodic reports.

Map of the United States with the number of cases received from each state in the first quarter of 2021.

View OFIA's report on casework trends noted during this quarter.

Ask the Advocate

Please contact us if you have unresolved concerns or unanswered questions about FEMA’s National Flood Insurance Program, floodplain mapping or flood mitigation programs.  You may send an email directly to our team. We look forward to assisting you.

Ask the Advocate

To help us protect your privacy, please do not include sensitive personal data, such as your Social Security number, date of birth or driver’s license number.

Last updated June 24, 2021