Major Disaster Declaration declared on October 11, 2018
Individual Assistance Applications
Total Individual & Households Program
Dollars Approved: $149,084,911.62
Total Public Assistance Grants
Dollars Obligated: $685,835,993.97
Designated Counties (Individual Assistance):Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Leon, Liberty, Taylor, Wakulla, Washington
To view a video of the recovery efforts of voluntary, state and federal agnecies at the one-year anniversary click HERE
- Hurricane Michael Resource Page
- Florida Hurricane Michael Safety/Wellness Check Request Form
- Florida Disaster Resource Page
- Weekly Recovery Updates
- Hurricane Michael Rumor Control Page
Recovery Resources for Hurricane Michael Survivors
State of Florida: State officials support a wide range of programs for survivors. They include:
- Updated recovery information: FloridaDisaster.org, Facebook.com/FloridaSERT, Twitter.com/FLSERT or call 850-815-4000.
- The Small Business Emergency Bridge Loan program. This program helps businesses needing money to continue operations.
- Disaster Unemployment Assistance: FloridaJobs.org
FEMA: For information and updates go to FEMA.gov/disaster/4399, DisasterAssistance.gov or call
the Disaster Helpline, 800-621-3362 (800-462-7585 TTY). For FEMA on social media, go to Facebook.com/FEMA and Twitter.com/FEMAregion4.
U.S. Small Business Administration: For low-interest loans for repairs and damage not covered
by insurance or to replace household items, go to Disasterloan.sba.gov/ela or call 800-659-2955,
(800-877-8339 TTY). For other information, visit DisasterAssistance.gov or call 800-621-3362
(800-462-7585 TTY). More business recovery options are at Florida’s Small Business Development Network.
Health: For the federal Emergency Prescription Assistance Program (EPAP), visit Phe.gov/EPAP.
Mental Health: Options include:
- The Federal Disaster Distress Helpline, 800-985-5990 (text TalkWithUs to 66746; for Spanish, text Hablanos to 66746).
- Florida Mental Health Access Line, 800-945-1355, operating 4 p.m. to 7 p.m. daily.
Access and Functional Needs: For a sign language interpreter, foreign language translator or other resources, visit Resources-people-disabilities-access-functional-needs or call 800-621-3362
(800-462-7585 TTY) or 470-364-7252. Other resources include:
- Disability Rights Florida, 800-342-0823 (800-346-4127 TTY).
- Florida Association of Centers for Independent Living at FloridaCILS.org or call 850-575-6004.
- Disability Resource Center at www.DRCPC.org or call 850-769-6890; (866-954-5898 TTY).
Environment and Cleanup: The Department of Ecology’s Hurricane Michael website has survivor tips and environmental updates.
Legal Services: A legal-aid hotline is now available for Hurricane Michael survivors in Florida who cannot pay for an attorney: 866-550-2929. The hotline operates through a partnership of The Florida Bar Young Lawyers Division, the American Bar Association Young Lawyers Division, and FEMA.
Food: The state and U.S. Department of Agriculture run the federal Disaster Supplemental D-SNAP program to assist survivors with meals who do not receive food stamps. Visit dcf.state.fl.us/programs/access/dsnap or call 866-762-2237. For a directory of Florida food-bank locations, visit Feedingflorida.org or call 855-352-3663.
Tax Assistance: Visit: irs.gov/newsroom/tax-relief.
Fraud Protection: Homeowners who may suspect they are being scammed should contact the Disaster Fraud Hotline, 866-720-5721 (TTY 844-889-4357) or local law enforcement.
How to Replace Lost or Damaged Documents
SNAP Cards Phone: 866-762-2237, Agents available 8 a.m. to 5 p.m. Monday-Friday
Green Cards, Phone: 800-375-5283
Florida Driving Licenses, Phone: 850-617-3000
Bank Checks, ATM/Debit Cards or Safe Deposit Boxes, Phone: 877-275-3342
Credit Cards – Contact the appropriate issuing institution
• Visa: 800-847-2911
• MasterCard: 800-627-8372
• Discover: 800-347-2683
• American Express: 800-327-1267
Credit Reports: Equifax, Experian or TransUnion, Phone: 877-322-8228
Social Security Cards, Phone: 800-772-1213
Fraud Alerts or a Credit Freeze: Both are free. But there are important differences between these two options:
• An extended fraud alert means that a business must verify your identity before it issues new credit. An extended fraud alert, lasting seven years, is available only to identity theft victims. To get an extended fraud alert, you’ll first need an Identity Theft Report, which you can create at IdentityTheft.gov.
• A freeze generally stops all access to your credit report, while a fraud alert permits creditors to get your report as long as they take steps to verify your identity. A freeze is available to anyone, whether or not you are a victim of identity theft. For more information, visit https://go.usa.gov/xPyWX.
Medicare Cards, Phone: 800-772-1213 (TTY 1-800-325-0778), Monday-Friday from 7 a.m. to 7 p.m.
Passports, Phone: 877-487-2778
U.S. Savings Bonds, Phone: 844-284-2676 (toll-free)
Federal Tax Returns, Phone: 800-829-1040
Military Records, Phone: 866-272-6272
Insurance Documents, Phone: Check with your insurance agent.
Phone: Contact your agent.
Medical and Prescription Records: Call your doctor; medical and prescription records are tracked electronically.
Proof of Address/Residency: Contact your local utility company to obtain a recent bill.
National Archives Records, Phone: 866-272-6272
Please Note: FEMA does not endorse any specific products or services.
Community Resource Center
Hours of Operation
10:00AM - 6:00PM
10:00AM - 6:00PM
10:00AM - 6:00PM
9:00AM - 5:00PM
9:00AM - 5:00PM
What To Expect After Registering For Assistance
After registering for disaster assistance, a survivor may be contacted by a housing inspector to schedule an inspection. The inspection generally takes about 20-40 minutes. The inspector will want to see the damaged areas of the home and any damaged furniture and personal property. There is no fee for the inspection.
Housing inspectors always wear a FEMA badge and will not ask you for your unique 9-digit registration number. They will already have it on file.
If the home was found to be inaccessible at the time of inspection, the applicant is required to let FEMA know when the home is accessible and request a new inspection. To update the status of an uninhabitable dwelling, applicants should call the disaster assistance helpline at 800-621-3362.
Someone 18 years of age or older must be present during the inspection. The inspector will also ask to see:
- Photo identification;
- Proof of ownership/occupancy of damaged residence (tax bill, mortgage payment book, rental agreement or utility bill);
- Insurance documents (homeowner’s or renter’s insurance and/or an auto insurance policy summary);
- List of people living in the residence at the time of disaster; and
- All disaster-related damages to both real and personal property.
Once the inspection process is complete, FEMA will review the case and send a letter to the applicant outlining a decision.
If an applicant is eligible for FEMA assistance, FEMA will send funds via check by mail or direct deposit into the survivor’s bank account. If a survivor receives money for rental assistance, the survivor must keep documentation and receipts of payments made and have a written landlord/tenant agreement for the time frame for which assistance is provided.
If an applicant is not eligible for FEMA assistance, FEMA will send a letter explaining why the applicant was determined ineligible. The applicant should read this letter carefully. Many times ineligibility is due to FEMA not having important information, such as an insurance settlement letter, proof of ownership or proof of occupancy. Applicants have 60 days to appeal a FEMA decision. The appeal process is detailed in the letter.
How to Appeal a FEMA Disaster Assistance Decision
The first step is to read the FEMA determination letter carefully to understand why FEMA decided that your application was “ineligible.” If you think there has been a mistake or if you have any additional questions, you may file an appeal.
All appeals must be in writing. In your appeal, explain why you think FEMA’s decision is not correct. The appeal should include any documentation that FEMA requests or that supports your claim. If the person writing the appeal letter is not you or a member of your household, you must sign a statement which states that the writer is authorized to act for you and your household.
FEMA cannot process your appeal via email. But you can submit an appeal from your computer. To do so, open a Disaster Assistance Center (DAC) account at www.disasterassistance.gov. Once your account is open, you can update your current contact information, upload your appeal documents and review letters from FEMA. When you upload required documents to your DAC account, an appeal packet is automatically created, which can then be submitted for FEMA’s review.
You may also file your appeal at any disaster recovery center, including DRCs in another state. You can locate a disaster recovery center near you by visiting https://www.fema.gov/disaster-recovery-centers, by calling the FEMA Helpline at 800-621-3362 or by downloading the FEMA mobile app at https://www.fema.gov/mobile-app.
If you cannot make it to a disaster recovery center or do not have access to the internet, you can appeal your determination letter by mail. You will need to mail your written appeal and all supporting documents to:
FEMA – Individuals and Households Program
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055
You can also fax your appeal documents to 800-827-8112, addressed to the attention of the Individuals and Households Program.
When mailing or faxing your appeal documents, be sure to include:
• The applicant’s full name
• The applicant’s registration number on every page
• The FEMA disaster declaration number – DR-4331-WV – on all pages, and
• The signature of the applicant and the date.
Cleaning Up After a Disaster
Below are a few simple guidelines to follow that will make the clean-up and salvage process safer and easier:
- Always wear protective clothing including long-sleeved shirts, long pants, rubber or plastic gloves and waterproof boots or shoes.
- Before entering your home, look outside for damaged power lines, gas lines and other exterior damage.
- Take photos of your damage before you begin clean up and save repair receipts.
- Your home may be contaminated with mold, which raises the health risk for those with asthma, allergies and breathing conditions.
- For more info on mold, refer to the Center for Disease Control
- Open doors and windows so your house can air out before spending any length of time inside.
- Turn off main electrical power and water systems and don’t use gas appliances until a professional can ensure they are safe.
- Check all ceilings and floors for signs of sagging or other potentially dangerous structural damage.
- Throw out all foods, beverages and medicines exposed to flood waters or mud including canned goods and containers with food or liquid.
- Also, throw out any items that absorb water and cannot be cleaned or disinfected (mattresses, carpeting, stuffed animals, etc.).
Beware of snakes, insects, and other animals that may be on your property or in your home.
Videos in American Sign Language and Foreign Languages
How to Help
- When disaster strikes, every little bit helps. To make the most of your contributions, please follow our guidelines to learn the most effective and safest ways to donate cash, goods, or time following a disaster.
- Cash is best. Financial contributions to recognized disaster relief organizations are the fastest, most flexible, and most effective method of donating. Organizations on the ground know what items and quantities are needed, often buy in bulk with discounts and, if possible, purchase through area businesses which supports economic recovery.
- Confirm donations needed. Critical needs change rapidly – confirm needed items BEFORE collecting; pack and label carefully; confirm delivery locations; arrange transportation. Unsolicited goods NOT needed burden local organizations’ ability to meet survivors’ confirmed needs, drawing away valuable volunteer labor, transportation, and warehouse space.
- Connect to volunteer. Trusted organizations operating in the affected area know where volunteers are needed, and can ensure appropriate volunteer safety, training, and housing.
- Learn more about National Voluntry Organizations Active in a Disaster by visiting www.nvoad.org/.
Individual Assistance - Dollars Approved
Total Individual & Households Program (IHP) - Dollars Approved*
Total Housing Assistance (HA) - Dollars Approved*
Total Other Needs Assistance (ONA) - Dollars Approved*
Total Individual Assistance (IA) - Applications Approved*
Public Assistance - Dollars Approved
Total Public Assistance Grants (PA) - Dollars Obligated✝
Emergency Work (Categories A-B) - Dollars Obligated✝
Permanent Work (Categories C-G) - Dollars Obligated✝
* Dollars Approved: Assistance dollars approved but not necessarily disbursed.
✝ Dollars Obligated: Funds made available to the State via electronic transfer following FEMA's final review and approval of Public Assistance projects.
Learn more about FEMA Disaster definitions. Information is updated every 24 hours.