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North Carolina Hurricane Florence (DR-4393)

Incident Period: September 07, 2018 - September 29, 2018
Major Disaster Declaration declared on September 14, 2018

Individual Assistance Applications
Approved: 31,991

Total Individual & Households Program
Dollars Approved: $113,682,289.29

Total Public Assistance Grants
Dollars Obligated: $226,503.38

Designated Counties (Individual Assistance):

Anson, Beaufort, Bladen, Brunswick, Carteret, Chatham, Columbus, Craven, Cumberland, Duplin, Durham, Greene, Guilford, Harnett, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Moore, New Hanover, Onslow, Orange, Pamlico, Pender, Pitt, Richmond, Robeson, Sampson, Scotland, Union, Wayne, Wilson

Financial Assistance

Individual Assistance - Dollars Approved

$113,682,289.29

Total Individual & Households Program (IHP) - Dollars Approved*

$94,303,900.30

Total Housing Assistance (HA) - Dollars Approved*

$19,378,388.99

Total Other Needs Assistance (ONA) - Dollars Approved*

31,991

Total Individual Assistance (IA) - Applications Approved*

Public Assistance - Dollars Approved

$226,503.38

Total Public Assistance Grants (PA) - Dollars Obligated✝

$226,503.38

Emergency Work (Categories A-B) - Dollars Obligated✝

* Dollars Approved: Assistance dollars approved but not necessarily disbursed.
✝ Dollars Obligated: Funds made available to the State via electronic transfer following FEMA's final review and approval of Public Assistance projects.

Learn more about FEMA Disaster definitions. Information is updated every 24 hours.

Daily Summary

As of 11/8/18, this is the last Daily Summary being produced and distributed by FEMA External Affairs.

  • Renters who were forced out of their home by Hurricane Florence and initially were eligible for rental assistance from FEMA and still need FEMA’s help have two steps to take to get continued assistance:
    • Complete a Declaration of Continuing Need for Rental Assistance. This is a legal document mailed to all rental grant recipients 15 days after the rental assistance grant is received. Survivors with additional housing needs must complete the Declaration.
    • Return the form and all required documentation to FEMA.
  • Ineligible determination due to insufficient damage: Did FEMA determine the damage caused by the disaster did not make your home unsafe to live in? You may appeal FEMA’s decision.

Overview
Total state and federal resources: $809.6 million

  • IHP grants approved for homeowners and renters: $112.5 million
  •  SBA low-interest loans: $279.2 million
  •  NFIP claims paid to policyholders: estimated $417.9 million

By The Numbers
As of Nov. 8:

  • 34 counties designated for Individual Assistance
  • 49 counties designated for Public Assistance, all categories
  • Households approved for housing assistance: 31,648
  • IHP grants approved for homeowners and renters: $112.5 million
    • Housing Assistance approved: $93.3 million
    •  Other Needs Assistance approved: $19.1 million
  • FEMA inspectors in the field: 53
  •  FEMA inspections completed: 95,918 (99%) out of 96,430 assigned
  • Households in TSA hotels: 398 representing 1,108 total household members
  •  As of Nov. 8, 58 Direct Housing Units licensed in and 404 work orders issued
  • DRC visitors: 29,893
  • SBA loans: 6,968 loans for $279.2 million
    • Loans approved for 6,451 homeowners and renters: $250.4 million
    • Loans approved for 517 businesses: $28.9 million
  • NFIP claims paid: estimated $417.9 million
  • NFIP claims filed: 14,793
  • Homes visited by DSA crews: 94,829
  •  Case updates and inquiries made by DSA crews: 4,549

Frequently Asked Questions

FAQ 001: Verifying Home Ownership in the Disaster Assistance Process

FAQ 002: Survivors with Losses from Both Hurricane Florence and Hurricane Matthew

FAQ 003: Understanding Your FEMA Letter

FAQ 004: Direct Temporary Housing for North Carolina Disaster Survivors

FAQ 005: Direct Housing Follow-up

Apply for Disaster Assistance

Homeowners, renters and business owners who have uninsured and underinsured losses as a result of Hurricane Florence in 31 counties: Anson, Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Greene, Harnett, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Moore, New Hanover, Onslow, Orange, Pamlico, Pender, Pitt, Richmond, Robeson, Sampson, Scotland, Union, Wayne and Wilson may now apply for disaster assistance.
 
If you have a homeowner’s or flood insurance policy, file your insurance claim immediately before applying for disaster assistance. Get the process started quickly. The faster you file, the faster your recovery can begin.
 
If you cannot return to your home, or you are unable to live in your home because of disaster damage, visit DisasterAssistance.gov, or call 800-621-3362 (800-462-7585 TTY) (Multilingual operators are available, press 2 for Spanish) to determine if state, voluntary, and local organizations are in your community to address your immediate needs.

The toll-free numbers are open from 7 a.m. to 10 p.m. ET, seven days a week.

If you are in one of the designated counties, you will need the following to apply for assistance:

  • Social Security Number;
  • Daytime telephone number;
  • Current mailing address and address and zip code of the damaged property; and
  • Insurance information, if available.

After registering with FEMA, a survivor may be contacted by a FEMA-contracted housing inspector to schedule an inspection to verify disaster-related damage. The inspection generally takes about 20-40 minutes. The inspector will want to see the damaged areas of the home and any damaged furniture and personal property. There is no fee for the inspection.

If the home was found to be inaccessible at the time of inspection, the applicant is required to let FEMA know when the home is accessible and request a new inspection. To update the status of an uninhabitable dwelling applicants should call the disaster assistance Helpline at 800-621-3362. Once the status of the home is updated and the survivor has requested a new inspection, a FEMA-contracted inspector will contact the applicant to schedule the inspection.

On the day of the inspection, applicants should ask the inspector to show a FEMA photo ID badge. If an inspector refuses to show FEMA photo identification, do not allow the inspection. Disasters often bring out scam artists who prey on the needs of disaster survivors. Someone 18 years of age or older must be present during the inspection. The inspector will also ask to see:

  • Photo identification;
  • Proof of ownership/occupancy of damaged residence (tax bill, mortgage payment book, rental agreement or utility bill);
  • Insurance documents (homeowner’s or renter’s insurance and/or an auto insurance policy summary);
  • List of people living in the residence at the time of disaster; and
  • All disaster-related damages to both real and personal property.

Once the inspection process is complete, FEMA will review the case and send a letter to the applicant outlining a decision.

If an applicant is eligible for a disaster assistance, FEMA will send funds via check by mail or direct deposit into the survivor’s bank account. If a survivor receives money for rental assistance, the survivor must keep documentation and receipts of payments made and have a written landlord/tenant agreement for the time frame for which assistance is provided.

If an applicant is not eligible for disaster assistance, FEMA will send a letter explaining why the applicant was determined ineligible. The applicant should read this letter carefully. Many times ineligibility is due to FEMA not having important information, such as an insurance settlement letter, proof of ownership or proof of occupancy. Applicants have 60 days to appeal a FEMA decision. The appeal process is detailed in the letter.

After registering for disaster assistance, survivors may be asked to fill out a low-interest disaster loan application with the U.S. Small Business Administration (SBA). The SBA offers low-interest disaster loans for businesses and nonprofit organizations of all sizes, homeowners and renters. Completing a home loan application makes it possible to be considered for additional assistance. Applicants do not have to accept the loan if they qualify.

  • SBA applicants may apply online at https://disasterloan.sba.gov/ela/.  Information about low-interest SBA disaster loans and application forms are available online at or by calling 800-659-2955 (TTY users call 800-877-8339) or via email to Disastercustomerservice@sba.gov.  Applicants may also call SBA at 800-659-2955 to have an application mailed.

FEMA assistance may include help to pay for: temporary housing, emergency home repairs and rental assistance; medical, dental and funeral expenses; essential personal property; or miscellaneous immediate need items.

The Federal Emergency Management Agency is unable to duplicate insurance payments. However, those without insurance or those who may be underinsured may still receive help after their insurance claims have been settled.

What to Expect After Registering for Disaster Assistance

After registering for disaster assistance, you may be contacted by a FEMA-contracted housing inspector to schedule an appointment for a housing inspection.

 

Your first contact with a housing inspector may be by text or phone call and may come from an area code different than yours. The inspection is needed to verify and assess damage indicated when you registered. The inspection generally takes about 20-40 minutes but may take longer. The inspector will want to see the damaged areas of your home, as well as damaged furniture and personal property. There is no fee for the inspection.

 

When a housing inspector comes to visit your home, ask to see a FEMA photo ID badge. If you are not shown photo identification, then do not allow the inspection. Disasters often bring out scam artists who prey on the needs of disaster survivors.

 

All FEMA-contracted housing inspectors will be able to identify you by the unique nine digit number you were assigned when you applied for assistance. FEMA inspectors will never ask for this information. They already have it in their records. If you are unsure if the inspector is with FEMA, call 800-621-3362 (TTY 800-462-7585) to confirm.

 

Someone 18 years of age or older must be present during the inspection. The inspector will also ask to see:

  • Photo identification;
  • Proof of ownership/occupancy of damaged residence (structural insurance, tax bill, mortgage payment book/utility bill);
  • Insurance documents: home and/or auto (structural insurance/auto declaration sheet);
  • List of household occupants living in the residence at time of disaster; and
  • All disaster-related damage to both real and personal property                                                        

 

Once the inspection process is complete, your case will be reviewed by FEMA and you will receive a letter outlining the decision about your claim. Inspectors do not make eligibility determinations for assistance.

 

Read all communications from FEMA carefully. If you are eligible for disaster assistance, FEMA will send you a check by mail or deposit it directly into your bank account. If you receive money for rental assistance, be sure to keep documentation and receipts of payments. If you pay

 

to stay somewhere, you should have a written landlord/tenant agreement for the time frame you use the assistance.

 

If you are not eligible for federal disaster assistance, you will receive a letter from FEMA explaining why you may not be eligible for this form of disaster assistance. You will be given a chance to appeal the decision. Appeals must be in writing and mailed within 60 days of FEMA’s decision. Many times, your letter will say you’re ineligible because FEMA needs additional information from you, like proof of an insurance settlement.

 

Although FEMA assistance cannot make you whole, it may help your recovery move forward by providing grants for basic repairs to make your home safe, sanitary and secure. FEMA assistance may also provide temporary help with a place for you and your family to stay while you build your recovery plan.

 

After registering for disaster assistance, you may be referred to the U.S. Small Business Administration (SBA). In times of disasters, the SBA offers low-interest loans for businesses, homeowners and renters. The SBA will contact you with information on how to apply. There’s no obligation to accept a loan, but you may miss out on the largest source of federal disaster recovery funds if you don’t submit an application.

 

Information about low-interest SBA disaster loans and application forms are available online at SBA.gov/disaster. You may also call 800-659-2955 or email DisasterCustomerService@sba.gov. If you use TTY, call 800-877-8339. Applicants may apply online at SBA’s secure website, https://disasterloan.sba.gov/ela.

Disaster Recovery Centers

Disaster Recovery Centers (DRCs) offer in-person support to individuals and businesses in the counties included in the North Carolina major disaster declaration for Hurricane Florence and the subsequent floods.

DRCS serve as one-stop shops for hurricane survivors who want to know what to expect after registering for assistance. Recovery specialists from FEMA, the U.S. Small Business Administration (SBA), the state and other interests will be at the centers to talk about assistance and to help anyone who needs guidance in filing an application.

Need an American Sign Language interpreter? If an onsite interpreter is needed, please call or text 202-655-8824. If possible, please allow at least 24 hours to schedule an interpreter.
 

For a list of the centers and their current hours, visit fema.gov/DRC  or download the FEMA mobile app. Center hours and locations may be adjusted based on visitor demand.

Center Locations:

All DRCs are closed on Sundays.

County and #

Location

Hours

Bladen

#17

Powell-Melvin Agricultural Center

450 Smith Circle, Elizabethtown, NC 28337

9 a.m. to 6 p.m. Mon. to Sat.

 

Brunswick

#9

Virginia Williams Event Center

Odell Williams Auditorium

150 College Rd. NE, Bolivia, NC 28422

9 a.m. to 6 p.m. Mon. to Sat.

 

Carteret

#8

Board of Elections

1702 Live Oak St., Beaufort, NC 28516

9 a.m. to 6 p.m. Mon. to Sat.

 

Craven

#7

Former Eckerd Drugstore

710 Degraffenreid Ave., New Bern, NC 28560

9 a.m. to 6 p.m. Mon. to Sat.

 

Craven

#18

Former rue21 Clothing Store

537 Hwy. 70 W, Suite 103, Havelock, NC 28532

9 a.m. to 6 p.m. Mon. to Sat.

Columbus

#23

Columbus County Community Farmers Market 132 Government Complex Road

Whiteville, NC 28472

9 a.m. to 6 p.m. Mon. to Sat.

 

Cumberland

#2

Social Services Department,

1225 Ramsey Street, Fayetteville, NC 28301

9 a.m. to 6 p.m. Mon. to Sat.

 

Duplin

#10

Wallace Presbyterian Church

205 W. Main St., Wallace, NC 28446

9 a.m. to 6 p.m. Mon. to Sat.

Hoke

#21

Raeford Civic Center

200 College Drive, Raeford, NC 28376

9 a.m. to 6 p.m. Thu. to Sat.

Closed temporarily for voting 3 p.m. Sat. Nov. 3 reopens 9 a.m. Thu. Nov. 8

Jones

#5

County Civic Center

794 Hwy 58 South, Trenton, NC 28585

9 a.m. to 6 p.m. Mon. to Sat.

 

New Hanover

#6

Independence Mall

3500 Oleander Drive, Wilmington, NC 28403

9 a.m. to 6 p.m. Mon. to Sat.

 

Onslow

#1a

175 Freedom Way, Suite 18 A, Midway Park, NC 28544

9 a.m. to 6 p.m. Mon. to Sat.

 

Pamlico

#3

Grantsboro Town Hall

10628 NC Hwy 55E, Grantsboro, NC 28529

9 a.m. to 6 p.m. Mon. to Sat.

Closed temporarily for voting at 3 p.m. Sat. Nov. 3, reopens 2 p.m. Wed., Nov. 7

Pender

#13a

Pender County Agriculture Auditorium

801 S. Walker Street, Burgaw, NC 28425

9 a.m. to 6 p.m. Mon. to Sat.

Closed temporarily for voting at 6 p.m. Sat. Nov. 3, reopens 2 p.m. Wed. Nov. 7

 

Robeson

#14

Lumbee Tribe of North Carolina

Soaring Eagle Community Building

442 Norment Road, Lumberton, NC 28360

9 a.m. to 6 p.m. Mon. to Sat.

Sampson

#22

Sampson County Complex, 406 County Complex Road, Building C, Clinton, NC 28328

9 a.m. to 6 p.m. Thu. to Sat.

Scotland

#19

Scotland County Parks and Recreation

1210 Turnpike Road, Laurinburg, NC 28352

9 a.m. to 6 p.m. Mon. to Sat.

Closed temporarily for voting at 6 p.m. Wed. Oct. 31, reopens 9 a.m. Mon. Nov. 12

Wayne

#20

TC Coley Building

516 S. Leslie St., Goldsboro, NC 27530

9 a.m. to 6 p.m. Mon. to Wed.


The centers are accessible to people with disabilities. Centers have assistive technology equipment allowing disaster survivors to use amplified telephones, phones that display text, amplified listening devices for people with hearing loss, and magnifiers for people with vision loss. Video Remote Interpreting is available and in-person sign language is available by request. The centers also have accessible parking, ramps and restrooms.

Disaster survivors can visit any of the centers for assistance. Use the FEMA app or visit FEMA.gov/DRC to view other locations.

Homeowners, renters and businesses should register for disaster assistance before visiting a recovery center by:

  • Visiting DisasterAssistance.gov;
  • Using the FEMA app; or
  • Calling 800-621-3362 or TTY 800-462-7585

The following information is helpful when registering:

  • Address of the location where the damage occurred (pre-disaster address);
  • Current mailing address;
  • Current telephone number;
  • Insurance information;
  • Total household annual income;
  • Routing and account number for checking or savings account (this allows direct transfer of funds into a bank account); and
  • A description of disaster-caused damage and losses.
     

Do not wait to begin cleanup and repairs. Take photos of damage. Save all receipts. And get the cleanup and repair process started as soon as you can.
 
Disaster survivors can visit any of the centers for assistance. Visit www.fema.gov/DRC to view other locations.
North Carolina homeowners, renters and business owners in Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Greene, Harnett, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Moore, New Hanover, Onslow, Pamlico, Pender, Pitt, Richmond, Robeson, Sampson, Scotland, Wayne and Wilson counties may apply for federal disaster assistance for uninsured and underinsured damage and losses resulting from Hurricane Florence.
The NC 211 statewide information line can provide callers with nearby shelter, housing and other storm-related details. Dial 2-1-1 or 888-892-1162 (TTY), or text Florence to 898211. The information line is staffed around the clock to connect North Carolinians to storm resources.
For more information on North Carolina’s recovery from Hurricane Florence, visit NCDPS.gov/NCEM and FEMA.gov/Disaster/4393. Follow us on Twitter: @NCEmergency and @FEMARegion4.
 

Mobile Registration Intake Centers

Mobile Registration Intake Centers change locations every few days. Survivors may visit any center to register for federal assistance or find out more information about the types of help and programs available.

Center Locations: There are no MRICs open at this time.

 

SBA Business Recovery Centers

The SBA has opened nine BRCs to help businesses affected by Florence. Below are their current locations and hours.

County

Location

Hours

Bladen

Powell-Melvin Agricultural Service Center,

450 Smith Circle, Elizabethtown, NC 28337

8 a.m. to 5 p.m. Mon. to Sat.

Carteret

Sound Bank

5039 Executive Drive, Morehead City, NC 28557

9 a.m. to 5 p.m. Mon. to Thu.

9 a.m. to 6 p.m. Fri.

Columbus

Columbus County Community Farmers Market 132 Government Complex Road

Whiteville, NC 28472

9 a.m. to 6 p.m.

Mon. to Sat.

Craven

Centenary United Methodist Church, Education Building Entrance

309 New Street, New Bern, NC 28560

8 a.m. to 5 p.m. Mon. to Sat.

Cumberland

Cumberland County Department of Social Services

1225 Ramsey Street, Fayetteville, NC 28301

9 a.m. to 6 p.m. Mon. to Sat.

Johnston

Riverwalk Office Suites, 101 East Market Street, Unit 2C, Smithfield, NC 27577

8 a.m. to 5 p.m. Mon. to Sat

New Hanover

Wilmington Chamber of Commerce

1 Estelle Lee Place, Wilmington, NC 28401

8 a.m. to 5 p.m. Mon. to Sat

Onslow

Onslow County

234 NW Corridor Blvd, Room 107,

Jacksonville, NC 28540

8 a.m. to 5 p.m. Mon. to Fri.

Pitt

SBTDC Regional Service Center at East Carolina University, 300 East First Street, Willis Building, Greenville, NC 27858

8 a.m. to 5 p.m. Mon. to Sat.

Robeson

Robeson Community College Workforce Development Center, Building 18, 5160 Fayetteville Road, Lumberton, NC 28358

8 a.m. to 5 p.m. Mon. to Sat

 

Transportation Services

Transportation Services Available for Florence Survivors
Need a ride? Transportation services are now available for North Carolina residents affected by Hurricane Florence. Call the number for your county transit authority
(listed on the back of this flyer) to schedule a ride to and/or from:

  • Disaster Recovery Centers or shelters
  • Meetings with your insurance adjuster or home inspector
  • Temporary housing or work
  • Medical appointments
  • Other essential life services

Call to schedule a ride from 8 a.m. to 5 p.m. Monday through Friday. Rides can be scheduled for evenings and weekends. When calling, please have the following information available:
Your pick-up and drop-off location, number of passengers, day and time and if you require an accommodation for an access and/or functional need.

 252-240-1043Johnston CountyChapel Hill Bus/Van:Van: 919-202-5030919-485-7433 option 5Wayne CountyColumbus CountyGoTriangle Regional Trips:Van: 919-736-1374Van: 910-642-7201Jones County919-485-7433 option 3Goldsboro Bus: 919-736-1374Van: 252-636-4917Craven CountyPamlico CountyWilson CountyVan: 252-636-4917Lee CountyVan: 252-636-4917Van: 252-399-2817Van: 919-776-7201Wilson City Bus: 252-291-2850Cumberland CountyPender CountyCounty Van: 910-678-7619Van: 910-259-9119Relay North Carolina Serviceshttp://www.relaync.com/Pitt CountyTTY: 711 or 800-735-2962Van: 252-902-2002Greenville Bus: 252-329-4047

 

Direct Temporary Housing Assistance

As a result of Hurricane Florence, rental resources are not available in some communities for displaced residents. Based upon the needs identified by the State of North Carolina, FEMA is providing two forms of Direct Temporary Housing Assistance in 10 counties: Brunswick, Carteret, Columbus, Craven, Duplin, Jones, New Hanover, Onslow, Pender and Robeson:

  • Travel Trailers provide a timely, effective interim solution for most households with a high degree of confidence that repairs to their home can be completed in less than a year, ideally within six months.
  • Manufactured Housing Units (MHUs) provide a longer-term solution for survivors whose repairs will take longer to complete due to greater degree of damage.

To be considered for placement in a unit, North Carolina residents who sustained losses from Hurricane Florence must register with FEMA and stay in touch to make sure FEMA has up-to-date contact information.                                    

  • There are several ways to do this: Go online to DisasterAssistance.gov, use the FEMA mobile app, call the disaster assistance helpline at 800-621-3362 (voice, 711 or VRS), or 800-462-7585 (TTY) or visit a disaster recovery center (DRC). To find a center go to: fema.gov/DRC. In-person American Sign Language (ASL) interpreters are available by request by calling or texting 202-655-8824. To access a video in American Sign Language, go online to www.fema.gov/media-library/assets/videos/172199

Direct Housing Program The Road To Receiving Temporary Housing 1.	To be considered for direct temporary housing, you must be registered with FEMA.2.	Inspection of damaged home to determine eligibility for FEMA assistance.3.	Pre-placement phone call to determine need for direct temporary housing.4.	Site inspection to determine if unit can e placed on your property.5.	If site is approved, FEMA will issue work order to install unit.6.	If site is not approved, FEMA will install unit at pre-determined commercial park.7.	Applicant arranges for utilities connection.8.	Unit is installed and inspected.9.	After inspection, applicant signs license-in agreement. Periodically, applicant re-certifies need for housing.

Transitional Sheltering Assistance

Transitional Sheltering Assistance is a sheltering option using participating hotels/motels to help fill a gap until survivors identify short or long-term housing solutions.

  • TSA is available to eligible survivors whose pre-disaster primary residence is in one of the following nine counties: Brunswick, Carteret, Craven, Columbus, Jones, New Hanover, Onslow, Pender or Robeson.
  • Survivors that do not have the option to return home and are unable to have their housing needs met through insurance, congregate shelters, or rental assistance provided by FEMA or another agency (federal, state or voluntary) may be eligible for TSA.
  • Survivors will be notified of their eligibility through an automated phone call, text message, and/or email depending upon the method of communication they selected when they registered for assistance.
  • To locate participating hotels, visit DisasterAssistance.gov, scroll down to the Quick Links section, and click on “Transitional Sheltering Assistance Hotel Locator.” You can also call the FEMA helpline at 800-621-3362 or TTY 800-462-7585
  • Continued eligibility is determined on an individual basis. When eligibility for a particular household ends, those survivors will be notified seven days prior to their checkout date.
  • FEMA provides rental assistance, home repair assistance and other forms of housing to help eligible survivors transition from TSA to a short or long-term housing option.

Extended Grace Period for Eligible Flood Insurance Policyholders

People who have flood insurance through FEMA’s National Flood Insurance Program normally have 30 days from their policy expiration date to pay to renew their policy and ensure continuous coverage. However, in the aftermath of the devastation of Hurricane Florence, FEMA’s NFIP has extended the renewal grace period from 30 days to 90 days for policyholders impacted by the flooding.

NFIP policyholders who meet all of the conditions below have up to 90 days from their policy expiration date to pay to renew their flood insurance policy:

  1. The flood-insured property is in a county designated under the Presidential Disaster Declarations for Individual Assistance in North Carolina; AND
  2. The NFIP policy has an expiration date between Aug. 10, 2018, and Oct. 10, 2018; AND
  3. The policyholder has not renewed their flood insurance policy.

If a policy expires on or after October 10, 2018, the standard 30-day renewal grace period will go into effect. The NFIP cannot cover any flood claims for losses that occurred after the policy expiration date.   

For more information about renewing flood insurance policies, policyholders can contact their insurance carriers or call the NFIP Call Center at 1-800-427-4661.

Mitigation Outreach Locations 

Disaster survivors can get tips and advice on how to rebuild stronger against future storm damage from FEMA flood mitigation specialists at Disaster Recovery Centers and at select hardware and home improvement stores for a limited time.

The specialists can answer questions about home repair, making disaster plans, putting together supply kits and the importance of flood insurance. Their schedule follows:

 

County

Location

Open/close date, hours

Brunswick

The Home Depot

150-1 Shallotte Crossing Pkwy.

Shallotte, NC 28470

Oct. 29, 2018 to Nov. 16

Mon. thru Sun.

7 a.m. to 6 p.m.

Carteret

Sound Ace Hardware

300 Emerald Plantation Road

Emerald Isle, NC 28594

 

Oct. 30 to Nov. 16, 2018

7 a.m. to 6 p.m.

 

Pamlico

Pamlico Home Builders and Supply

13646 NC Hwy. 55

Bayboro, NC 28515

Nov. 1 to Nov. 16, 2018

Mon. to Fri.

7:30 a.m. to 5:30 p.m.

Saturday 8 a.m. to 2 p.m.

Closed Sunday

 

 

Staying Safe During & After a Disaster

  • Make sure food is safe to eat.
    • Never taste food to determine if it’s safe to eat.
    • Food may have spoiled if refrigeration was lost during power outage.
    • Throw away any food that touched flood water.
  • Keep children out of flood water. Flood waters may contain hazardous materials or dangerous animals.
  • Extreme heat and humidity can be dangerous. Drink plenty of fluids to stay hydrated, and take frequent rest breaks.
  • Travel conditions remain extremely hazardous in areas affected by Hurricane Florence. Stay alert. Do not return home until local officials say it’s safe.

How to Help After a Disaster

When disaster strikes, every little bit helps. To make the most of your contributions, please follow our guidelines to learn the most effective and safest ways to donate cash, goods, or time following a disaster.  How to help after a disaster. The best way to help is with cash donations to trusted organizations. · Cash is efficient, flexible to use, and requires no packaging or transport. · Trusted organizations will ensure your money goes to help those in need.FEMA does not transport donations, please work with a trusted organization.

Volunteering

  • If you want to get involved in response and recovery efforts, you should first connect with an established team. A list of reputable volunteer agencies is available on the National Voluntary Organizations Active in Disaster website at nvoad.org. Or, visit VolunteerNC at nc.gov/volunteer.

 

  • North Carolina officials ask that volunteers not self-deploy because unexpected arrival in affected communities creates an additional burden for first responders and may fill lodging needed by survivors.

Donations

  • To ensure your financial contribution is used responsibly, only donate to reputable organizations. Visit the NC Disaster Relief Fund at governor.nc.gov/donate- florence-recovery and click “Donate to Hurricane Recovery,” or text “FLORENCE” to 20222.
    • Never forget – cash is best! A financial contribution to a recognized disaster relief organization is the most effective donation to make. 

Cleaning Up After a Disaster

Below are a few simple guidelines to follow that will make the clean-up and salvage process safer and easier:

Returning Home

  • Always wear protective clothing including long-sleeved shirts, long pants, rubber or plastic gloves and waterproof boots or shoes.
  • Before entering your home, look outside for damaged power lines, gas lines and other exterior damage.
  • Take photos of your damage before you begin clean up and save repair receipts.
  • Your home may be contaminated with mold, which raises the health risk for those with asthma, allergies and breathing conditions.
  • Open doors and windows so your house can air out before spending any length of time inside.
  • Turn off main electrical power and water systems and don’t use gas appliances until a professional can ensure they are safe.
  • Check all ceilings and floors for signs of sagging or other potentially dangerous structural damage.
  • Throw out all foods, beverages and medicines exposed to flood waters or mud including canned goods and containers with food or liquid.
  • Also, throw out any items that absorb water and cannot be cleaned or disinfected (mattresses, carpeting, stuffed animals, etc.).
  • Beware of snakes, insects, and other animals that may be on your property or in your home.

 

 

Trusted Information Sources

  •  A rumor control page has been set up to dispel false information about Hurricane Florence.
  • Call 2-1-1 or text “FLORENCE” to 898211 for questions about Hurricane Florence.
  • Download the FEMA mobile app (available in English and Spanish) to receive emergency alerts and find a shelter. Free and available on Apple and Android devices.
  • Beware of post-storm donation scams. Research before you donate and only donate to reputable organizations.
  • In North Carolina, visit the NC Disaster Relief Fund and click “Donate to Hurricane Recovery,” or text "FLORENCE" to 20222.

 

Related Links

Last Updated: 2018-10-11 04:00