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North Carolina State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

Access & DisabilitiesDisaster UnemploymentInsurance
Aging ServicesEnvironmentLegal Services
Agricultural AidEssential NeedsRoadside Assistance 
Animals/PetsFamily & Protective ServicesStudents
CitizenshipFinancial AssistanceTax Preparation
Consumer ServicesHealth Care ServicesVeterans Services
ContractorsHousingVital Statistics
Crisis CounselingIdentity TheftVolunteer

NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

North Carolina State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

CategoryEntityType of AssistanceTelephone Number
Access and Functional Needs and DisabilityNorth Carolina Department of Human Services: Disability ServicesInformation on state and public resources for people with disabilities. Disability Services helps people who have disabilities find employment, find care providers and gain access to technology to aid people to continue to live independently. Hotline: 800-662-7030
TTY: 877-452-2514
Online directory for specific division
       
Access and Functional Needs and DisabilityNorth Carolina Deaf and Hard of Hearing ServicesCounseling, training, communications devices, and interpreter services.919-527-6930 (Voice/TTY)
800-851-6099 (Voice/TTY)
 919-890-0859 (Videophone)
Access and Functional Needs and DisabilityNorth Carolina Department of Human Services:  Services for the BlindCounseling, training, communications devices, and interpreter services.919-527-6700
866-222-1546
Access and Functional Needs and DisabilityDirectory of Centers for Independent Living Directory of of Centers - staff can assist with advocacy, counseling, transitions, research and referrals.713-520-0232
Online directory for local offices
Aging ServicesNorth Carolina Triangle J Area Agency of AgingAging services, long term care and caregiver support program. During a state of emergency callers receive information on evacuation routes, tarps, power outages, local EMC numbers, road conditions, and other emergency information.919-549-0551
Aging ServicesAging and Adult ServicesInformation and referrals for Aging and Adult Services such as adult day services, Area Agencies on Aging (AAA), care management, elder housing, caregiver support, nutrition, senior centers, and transportation services.919-855-3400
DHHS Customer Service Center:
800-662-7030
Agricultural AidNorth Carolina USDA Farm Service AgencyUSDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine.919-875-4800
Agricultural AidNorth Carolina USDA Rural Development - Single Family HousingUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 919-873-2015
Animals/PetsSouthern Pines Equine Associates - State Animal Rescue Team CoordinatorsLarge animal rescue services when enacted by a local Emergency Management Agency.  Online pharmacy, equine services.910-692-8640
Consumer ServicesNorth Carolina  Attorney General: ConsumerConsumer Protection Information, scam, price gouging and online consumer complaint services.Main: 919-716-6400
Consumer Hotline:
877-566-7226
919-716-6000
Consumer ServicesFederal Trade Commission Consumer Protection: Southeast RegionConsumer Protection regional office serves the residents of Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee.  Online complaint services.877-382-4357
ContractorsNorth Carolina Licensing Board for General ContractorsOnline Contractor's license verification search, consumer information, and consumer complaints services.919-571-4183
Crisis CounselingHopeline, Inc. Crisis LineConfidential listening services, crisis and suicide intervention, as well as referrals to community resources.Emergency: 911
211
919-231-4525
877-235-4525 
Crisis CounselingNorth Carolina Suicide and Crisis HotlinesDirectory by county of North Carolina crisis lines and mental health services.  Help available 24/7 for people in crisis or concerned for others in crisis.Emergency: 911
Online directory for local offices
Crisis CounselingCardinal Innovations Healthcare Solutions - OPCServing Orange, Person, and Chatham counties, Services for mental health issues, substance abuse services, and services for a developmental disability.  Online directory of clinic locations.  Emergency: 911
Crisis Line: 800-233-6834
      
Disaster Specific  InformationTBD  
Disaster Unemployment AssistanceNorth Carolina Division of Employment SecurityWhen Disaster Unemployment Assistance is activated, the agency will provide disaster information.  This assistance provides weekly benefit payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs.DES Customer Call Center:
888-737-0259
Online services available
No computer access: Weekly certification: 888-372-3453
EnvironmentNorth Carolina Environmental QualityInformation about environmental concerns, permits, education, conservation, and disaster recovery.  Online Regional office locator.General:  877-623-6748
Environmental Emergency:
800-858-0368
Essential NeedsNorth Carolina Department of Healh and Human Services:  AssistanceInformation and assistance in filing an application for public benefits such as food assistance, nutrition, childrens services, aging services, disability services, and Medicaid.Customer Service Center:
800-662-7030
TTY: 877-452-2514
Essential NeedsNorth Carolina Department of Health and Human Services: Women, Infants, and Children (WIC) ProgramSpecial Supplemental Nutrition Program for Women, Infants, and Children.  Nutrition evaluation and monthly vouchers to receive supplemental, highly nutritious foods such as cereal, cheese, milk, eggs, peanut butter and dried beans.  Online directory by county for WIC office locations.Nutrition Services: 919-707-5800
Customer Service Center:
800-662-7030
TTY:  877-452-2514
Essential NeedsThe Food Bank of Central & Eastern North Carolina Distribution centers in Durham, Greenville, New Bern, Raleigh, the Sandhills (Southern Pines) and Wilmington.  Information about food and nutrition programs. Online locator by zip code or county for emergency food partner agencies.211
Main office:  919-875-0707
See locator for partner agencies
Essential NeedsThe Second Harvest Food Bank of Northwest North Carolina Serving Alamance, Alexander, Alleghany, Ashe, Caldwell, Caswell, Davidson, Davie, Forsyth, Guilford, Iredell, Randolph, Rockingham, Stokes, Surry, Watauga, Wilkes, and Yadkin.  Information about nutrition, Free Milk, and online locator by county for food assistance.
211
336-784-5770
Essential Needs Second Harvest Food Bank of Southeast North CarolinaServing Bladen, Cumberland, Duplin, Harnett, Hoke, Robeson, and Sampson.  Information about hunger and food assistance.  Online "Find a Food Bank" Locator by zip code.211
910-485-8809
Essential NeedsSecond Harvest Food Bank of MetrolinaServing Anson, Burke, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Montgomery, Rowan, Rutherford, Stanly and Union, also South Carolina counties of Cherokee, Lancaster, Spartanburg, Union and York. Information and referrals for food assistance programs.  Online  "Get Food Assistance" locator by searching zip code.  Also pet food assistance may be available.211
704-376-1785
Essential NeedsAlbemarle Food BankServing Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Northampton, Pasquotank, Perquimans, Tyrrell and Washington Counties.  Information and referrals for food assistance and nutrition programs.  Online "Agency Locator Tool" to search by location for food pantries, soup kitchens, and shelters.211
252-335-4035
Essential NeedsManna Food BankServing Avery, Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Swain, Transylvania and Yancey.  Information and referrals for food assistance and nutrition programs.  Online "Food Finder" locator by agency or county.828-299-3663
Helpline: 800-820-1109
Family & Protective ServicesNorth Carolina Child Protective ServicesIndividuals concerned with children at risk for abuse and neglect.  Online directory of county Department of Social Services offices.Emergency: 911
DHHS Customer Service Center:      800-662-7030
TTY: 877-452-2514
See county office directory
Family & Protective ServicesNorth Carolina Adult Protective ServicesIndividuals concerned with possible elder abuse, neglect, or exploitation.  Online directory of county Department of Social Services offices.Emergency: 911
DHHS Customer Service Center:      800-662-7030
TTY: 877-452-2514
See county office directory
Financial AssistanceNorth Carolina Department of Health and Human Services:  Low Income ServicesLow-Income Services give you access to health care, child care, housing, financial and nutrition assistance. DHHS Customer Service Center:      800-662-7030
TTY: 877-452-2514
FraudNorth Carolina Attorney General: Report FraudInformation on where and how to report fraud, how to protect yourself from fraud, and to search for fraud alerts.919-716-6400
Health Care ServicesNorth Carolina Department of Health and Human Services:  MedicaidInformation and application assistance for Medicaid or Health Choice for children, provider information, "Find a Doctor" locator.Medicaid Contact Center:
888-245-0179
DHHS Customer Service Center:      800-662-7030
TTY: 877-452-2514
HousingSocial Serve.com - Housing Resource HelplineSocialserve.com is a non-profit organization that assist tenants and agencies in finding affordable housing for callers free of charge. Using a toll-free number, callers work with trained, bilingual call center specialists to find available housing. 877-428-8844
HousingNorth Carolina USDA Rural Development - Single Family HousingUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 919-873-2015
Identity TheftNorth Carolina Attorney General: Protect Your IdentityInformation for Individuals concerned with identity theft, how to protect yourself and your information from identity theft, and what to do if your information has been stolen.919-716-6400
InsuranceNorth Carolina Department of Insurance: Consumer AssistanceGeneral insurance information, insurance company contact information, complaint and fraud reporting services.855-408-1212
Legal ServicesNorth Carolina Bar Association: Lawyer Referral ServiceInformation about legal services, referrals to attorneys providing reduced fee legal services, online self referral available.  800-662-7660
919-677-0561
Legal ServicesLegal Aid of North Carolina Information about legal services, online application for legal help, self help clinics, and other legal help.866-219-5262
Roadside Assistance North Carolina Department of Transportation: 511 InformationRoad condition information. Departtment of Transportation Travel information511
877-511-4662 
Tax PreparationNorth Carolina Department of RevenueState tax information for individuals and businesses, tax resources, and online filing.877-252-3052
Veterans ServicesNorth Carolina Department of Veterans AffairsInformation regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance.844-624-8387
Vital StatisticsNorth Carolina Division of Motor VehiclesDuplicate drivers licenses, registrations, and auto titles, online services available, directory of DMV offices by county, city, or zip code.919-715-7000
Vital StatisticsNorth Carolina: Vital RecordsReplacement birth, death, and marriage certificates and other vital document services. 919-733-3000
Vital StatisticsNorth Carolina: VitalChek Replacement birth, death, marriage, and divorce certificates and other vital document services. 800-669-8310
VolunteerVOLUNTEERS SHOULD NOT SELF-DEPLOY  

Referrals Last Updated: April 2021

Last updated September 18, 2021