Massachusetts State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

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For reference, see the full list of disaster recovery service categories covered in the below local resource list.

These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

Massachusetts State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

CategoryEntityType of AssistanceTelephone Number
Access and Functional Needs and DisabilitiesMassachusetts Office on DisabilityServices for families and individuals with disabilities, transportation options, support, vocational rehabilitation, disability plates and placards, health and social services.617-727-7440
Access and Functional Needs and DisabilitiesMassachusetts Developmental Disabilities CouncilInformation on state and public resources for people with developmental disabilities. 617-770-7676
TTY: 617-770-9499 
Access and Functional Needs and DisabilitiesMassachusetts The Massachusetts Rehabilitation Commission: Office of Disabilities and Community ServicesInformation on state and public resources for people with disabilities. 617-204-3600
Access and Functional Needs and DisabilitiesMassachusetts Commission for the Deaf and Hard of HearingTechnical resources, interpretation services, assistive technology, education resources, and training.Main: 617-740-1600
TTY: 617-740-1700
VP: 617-326-7546
TTY: 800-530-7570
Access and Functional Needs and DisabilitiesMassachusetts Commission for the Deaf and Hard of Hearing: CART ReferralAccess to Communication Access Real-time Translation (CART) referral.  For all medical, mental health and legal emergency interpreter requests, during business hours, call 1-800-249-9949 TTY/Voice617-740-1600
TTY: 617-740-1700
TTY 800-530-7570
VP: 617-265-8447
Emergency: 800-249-9949
Aging ServicesMassachusetts Executive Elder AffairsThis service links those who need assistance with state and local area agencies on aging and community-based organization.617-727-7750 800-243-4636
Senior Info Line: 800-243-4636
Elder Abuse: 800-922-2275
Agricultural AidMassachusetts State Farm Service AgencyUSDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine.413-253-4500 
Agricultural AidMassachusetts USDA Rural Development USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 413-253-4300
Online directory of local offices
Consumer ServicesMassachusetts Attorney General Information on price gouging and consumer complaint services.Consumer:  617-727-8400
Elder Hotline: 888-243-5337
ContractorsMassachusetts Attorney General Consumer Advocacy and ResponseOnline consumer complaint filing, search for previous complaints against a contractor or business.617-727-8400
ContractorsMassachusetts Licenses and PermitsOnline Contractor's license verification 617-727-3074
TTY: 617-727-2099
Crisis CounselingSuicide and Crisis Hotlines24-hour and toll-free suicide prevention service available to all those in suicidal crisis who are seeking help.  Directory of Crisis prevention and mental health resources.Emergency: 911
800-273-8255 See online directory  of local issues 
Crisis CounselingMassachusetts Suicide Prevention ProgramThe goal of the Massachusetts Suicide Prevention Program is to reduce the number of suicides and suicide attempts among Massachusetts residents.Emergency: 911
Samaritans Statewide Hotline, Call or Text : 877-870-4673  Non-Crisis:  617-624-5438
Disaster Specific  InformationMassachusetts Emergency Management Agency (MEMA)State Emergency Management updates, notifications, plans and public guidance. Web referral only:
Disaster Unemployment AssistanceMassachusetts Labor & Workforce Development: Unemployment AssistanceWhen Disaster Unemployment Assistance is activated, the agency will provide disaster information.  This assistance provides weekly benefit payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs.Main: 617-626-7122 TeleClaim: 617-626-6800
Essential NeedsMassachusetts Department of Transitional Assistance Information and assistance in filing for public assistance including direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities877-382-2363
Essential NeedsMassachusetts Women, Infants and Children (WIC) Nutrition ProgramWIC is a nutrition program.  Nutrition evaluation and monthly vouchers to receive free supplemental, highly nutritious foods such as cereal, cheese, milk, eggs, peanut butter and dried beans.  Online directory of locations.800-942-1007
Essential NeedsMassachusetts Food & Nutritional Program - Project Bread Food Source HotlineReferrals to organizations providing emergency food assistance to disaster survivors. Food Source Hotline: 800-645-8333 Project Bread:  617-723-5000
Essential NeedsMassachusetts Department of Elementary and Secondary Education: Food and Nutrition Programs Nutrition programs for children.  Supports meal service in schools, day care centers, family day care homes, residential child care institutions, and summer feeding programs.781-338-6480
Essential NeedsThe Food Bank of Western Massachusetts Referrals to organizations providing emergency food assistance to disaster survivors. 413-247-9738
Essential NeedsThe Greater Boston Food Bank (Eastern Massachusetts)Referrals to organizations providing emergency food assistance to disaster survivors. 617-427-5200
Family & Protective ServicesMassachusetts Department of Children and Families:  Abuse and NeglectIndividuals concerned with children at risk for abuse and neglect.  Online directory for Massachusetts Department of Children & Families (DCF) Locations.Emergency: 911 See directory for DCF locations.
After hours Child-at-Risk-Hotline:  800-792-5200
Family & Protective ServicesMassachusetts Elder AffairsIndividuals concerned with possible elder abuse, neglect, or exploitation.Emergency: 911
Financial AssistanceMassachusetts Department of Transitional Assistance : Economic AssistanceInformation on filing for state financial assistance, economic assistance (cash benefits) programs to help families and individuals meet basic needs.  Transitional Aid to Families with Dependent Children (TAFDC), or Emergency Aid to the Elderly, Disabled, and Children (EAEDC)877-382-2363
Online directory of local offices
Financial AssistanceU.S. Small Business Administration Disaster Customer Service Center (SBA)Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster.800-659-2955 TTY: 800-877-8339
Health Care ServicesMassachusetts - MassHealth (Medicaid & CHIPS Program) Enrollment CenterInformation on how to apply for Medicaid and the Children's Health Insurance Program (CHIPS).800-841-2900
TTY: 800-497-4648
Information & ReferralMass 2-1-1Referral for Food, Mental Health, Health Care, Housing, Substance Use, Youth, Transportation, Utility Assistance, Income, Children & Families, Crisis, Basic Needs, Legal Assistance, Re-Entry, Older Adults211
TTY: 7-1-1 (Mass Relay)
Information & ReferralCommonwealth of MassachusettsCommonwealth of Massachusetts' Official State Website. Links to all State Departments and Agencies.Web referral only:
InsuranceMassachusetts Division of InsuranceInsurance information, complaints, insurance licensing, public records.617-521-7794
InsuranceMassachusetts Office of Attorney General - Insurance Financial Services DivisionGeneral insurance information and fraud reporting services.617-727-8400
Legal ServicesMassachusetts Bar Association Information and referrals to attorneys providing legal services to individuals affected by a disaster.617-654-0400
Legal ServicesVolunteer Lawyers Project of The Boston Bar AssociationInformation and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster.617-423-0648
ERLI Helpline: 617-603-1700 
Legal ServicesMassachusetts Legal HelpInformation and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disasterOnline directory for legal aid
Legal ServicesGreater Boston Legal ServicesInformation and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster. Serving city of Boston and 31 surrounding cities and towns.617-371-1234
TDD: 617-371-1228
Roadside Assistance Massachusetts Highway Department Traffic information, advisories, online traffic map showing incidents and road work.  Mass 511 provides recorded road condition information.511
; 877-623-6846 TTY:
Tax PreparationMassachusetts Department of Revenue State tax information assistance for individuals, businesses and child support.617-887-6367
In state: 800-392-6089 
Veterans ServicesMassachusetts Department of Veterans ServicesInformation regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance.617-210-5480
Vital StatisticsMassachusetts (RMV) Registry of Motor Vehicles Duplicate drivers licenses, auto registrations and title services.  Online services center and map locator for RMV and AAA locations.857-368-8000
Online directory and services
Vital StatisticsMassachusetts Registry of Vital Records and StatisticsReplacement of birth, death, marriage certificates and other vital document services. 617-740-2600

Referrals Last Updated: May 2024

Last updated