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New York State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

Access & DisabilitiesDisaster UnemploymentInsurance
Aging ServicesEnvironmentLegal Services
Agricultural AidEssential NeedsRoadside Assistance 
Animals/PetsFamily & Protective ServicesStudents
CitizenshipFinancial AssistanceTax Preparation
Consumer ServicesHealth Care ServicesVeterans Services
ContractorsHousingVital Statistics
Crisis CounselingIdentity TheftVolunteer

NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

New York State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

CategoryEntityType of AssistanceTelephone Number
Access and Functional Needs and DisabilityPlan Inclusively - Disabilities, Access & Functional Needs - NYCEMInformation and assistance for people who are deaf and hard of hearing.NYC311, unable to verify phone number.
Access and Functional Needs and DisabilityNew York  Society for the DeafOptions and services for the deaf, NY Connects programs, online directory of local offices.800-342-9871
Online directory for local offices
Access and Functional Needs and DisabilityNew York Office of Children and Family Services: Commision for the BlindInformation and assistance for people who are blind and family members, maximize independence and to assist in the development of the capacities and strengths of people who are legally blind866-871-3000 Unable to verify the phone number from my calling area
Access and Functional Needs and DisabilityAdult Career Continuing Education Services (ACCES)Individuals with disabilities seeking employment resources, adult career services, continuing education, vocational rehabilitation.800-222-5627
Access and Functional Needs and DisabilityNew York Office of Temporary and Disability AssistanceTemporary Assistance, may be able to help you pay for your expense; and providing assistance to certain immigrant populations. The Low-Income HEAP is a federally funded program that assists eligible households in meeting their home energy needs. NY SSP provides state-funded financial assistance to aged, blind and disabled individuals and is part of the monthly benefit paid to most Supplemental Security Income (SSI) recipients.800-342-3009
Aging ServicesNew York  Office for the AgingProvides links to programs and services that may be available for  older adults and their families.  800-342-9871
Online directory for local offices
Animal Health & AssistanceNew York Department of Agriculture: Division of Animal IndustryProvides links to programs and services concerning animals.518-457-3502 
Consumer ServicesNew York Office of Attorney General: Consumer Frauds and ProtectionProvides information and resources on price gouging and consumer services. 800-771-7755
TDD/TTY: 800-788-9898
Consumer ServicesDivision of Consumer ProtectionProvides information on consumer protection, recalls, identity theft, and others.800-697-1220
ContractorsNew York Office of Attorney General: Contractor Home improvement contractors must be licensed in New York City, Suffolk, Nassau, Westchester, Putnam, and Rockland counties, and the City of Buffalo.800-771-7755
TDD/TTY: 800-788-9898
COVID-19Novel Coronavirus (COVID-19) | Department of Health (ny.gov)Provides information o n the COVID-19 program888-364-3065
Crisis CounselingSafe Horizon Crisis Hotline 24-hour crisis hotline, serving New York City.  Domestic violence, abuse, assault, and human trafficking.800-621-4673
  
Crisis CounselingViolence Intervention Program HotlinePay provide programs and services to individuals seeking help with domestic violence, provide counseling, safe house and referrals.800-664-5880 
Crisis CounselingVibrant Emotional HealthMay connect families with emotional support and care.888-692-9355
Text and chat available on the website.
Disaster Specific  InformationNew York State Office of Emergency Management May provide information on  Public Alerts, links, through a variety of emergency management programs including hazard identification, loss prevention, planning, training, operational response to emergencies, technical support, and disaster recovery assistance.518-292-2200 
Disaster Unemployment AssistanceNew York State Unemployment Insurance This assistance provides weekly benefit payments to those out of work. Disaster Unemployment Assistance (DUA) may be able to provide assistance to those that lost their job or self employed and were affected by a disaster.888-209-8124
TTY/TDD: 888-662-1220
Essential NeedsNew York Social ProgramsMay provide Information on 108 social program services, to include: help with Home Heating and Cooling Assistance, Supplemental Nutrition Assistance Program, and Child Support.  Search for local office contact information and may apply for some programs online.
Essential NeedsNew York Department of Health:  Women, Infants, and Children (WIC) ProgramThe Special Supplemental Nutrition Program for Women Infants, and Children (WIC) may provide assistance and referrals.844-540-3013
Essential Needs NYC 311: Information and Referral HelplineYou can Report Problems, Look up Services, and Make Payments.NYC311, unable to verify phone number.
Essential Needs211 HelplineFind Services by County211, unable to verify phone number, 800 numbers listed under Find Services.
Essential NeedsHudson Valley Region 211Serves: Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, and Westchester.  211, unable to verify phone number.
800-899-1479
Essential NeedsNortheast Region 211 Call CenterServes: Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and Washington counties.211, unable to verify phone number.
  888-366-3211
Essential NeedsHuman Services Coalition of Tompkins County May provide links to services that can help with providing human services needs.211, unable to verify phone number.
877-211-8667
Essential Needs211 Western New YorkMay be able to provide help to programs and services that assist with health and human services needs.211, unable to verify phone number.
888-696-9211
Essential NeedsFood Bank for New York CityMay help to find food and other services.311, unable to verify phone number
212-566-7855
Essential NeedsFood Bank of Central New York May help to find food and other services in Central and Northern New York.211, unable to verify phone number.
315-437-1899
 
Essential NeedsRegional Food Bank of Northeastern New York May help to find food and other services in Northeastern New York.211, unable to verify phone number.
518-786-3691
Essential NeedsFood Link:  Abundance SharedServing Greater Rochester and Finger Lakes region of New York.211, unable to verify phone number.
585-328-3380
Essential NeedsFood Bank of the Southern TierServing Chemung, Schuyler, Steuben, Tioga, and  Tompkins Counties.  211, unable to verify phone number.
607-796-6061, unable to verify phone number. 
Essential NeedsFeeding Westchester, Inc.Serves Westchester county. Information about food assistance, children's programs, fresh foods, and healthy eating. 211, unable to verify phone number.
914-923-1100
Essential NeedsLong Island CaresServes Long Island's hungry and food insecure population.211, unable to verify phone number.
631-582-3663
Essential NeedsIsland HarvestServes Long Island.211, unable to verify phone number.
516-294-8528
Family & Protective ServicesNew York Child Protective ServicesProvides information on reporting Child Abuse or Maltreatment. 800-342-3720
TTY: 800-638-5163, unable to verify phone number.
Family & Protective ServicesNew York Adult Protective ServicesProvides information on reporting possible elder abuse, neglect, or exploitation.844-697-3505
Financial AssistanceNew York Temporary AssistanceMay provide Temporary Assistance (TA)  for needy men, women and children. 800-342-3009
Health Care ServicesNew York Department of Health Provides Information on health issues, providers, health facilities, insurance, and Medicaid.  Directory of local health departments.866-881-2809
Medicaid and Child Health Plus Helpline: 800-541-2831
Health Care ServicesNew York Child Health Plus Health InsuranceMay provide health insurance for children, depending on family income.800-698-4543
TTY: 877-898-5849
Health Care ServicesNew York City Health AssistanceHuman Resources Administration (HRA)  Medical Assistance Program can help New Yorkers who qualify enroll in public health insurance programs like Medicaid.888-692-6116, unable to verify phone number.  
HousingCoalition for the HomelessServing New Yorkers by providing information and programs for crisis services, food, housing, job training, youth programs, and advocacy.212-776-2000
HousingNew York HousingProvides information for housing services in New York.  Online services
Identity TheftDivision of Consumer ProtectionProvides information on consumer protection, recalls, identity theft, and others.800-697-1220
InsuranceNew York Department of Financial Services: Insurance IndustryProvides consumer information on a variety of topics.800-342-3736
 
Legal ServicesNew York State Bar AssociationInformation and referrals to attorneys providing legal services to individuals affected by a disaster.518-463-3200
  
Legal ServicesThe Rural Law Center of New YorkProvides services by telephone or email to low-income rural residence of New York state.866-324-1183
 
Legal ServicesWestern New York Law CenterProvides assistance on foreclosures716-855-0203
Legal ServicesLegal Aid of Northeastern New YorkProvides legal aid to low-income people833-628-0087
Legal ServicesNeighborhood Legal ServicesHelp low-income and disabled people in Western New York Buffalo and Erie County: 716-847-0650
Niagara County: 716-284-8831
Orleans, Genesee, Wyoming and Batavia: 585-343-5450
Roadside Assistance & Road Conditions511 New York - Travel Information SystemRoad condition information, online map with alerts and incidents.511, unable to verify phone number.
Tax PreparationNew York - Department of Taxation - Individual Tax Information CenterState tax information assistance, online services, online contact list available for phone assistance.Website provides several phone numbers based on the specific need.
Veterans ServicesNew York State - Division of Veterans' AffairsAdvocates on behalf of New York's Veterans and their families to ensure they receive benefits granted by law for service in the United States Armed Forces.888-838-7697
Vital StatisticsNew York Department of Motor VehiclesProvides information and links of vehicle registrations, titles, plates, insurance, inspections, drivers license, electronic voter registration and many other services.800-698-2931
TDD 711 or 1-800-662-1220
Vital StatisticsNew York City Vital StatisticsServes New Your City. Provides information on Birth Certificates, Death Certificates, vaccine records, child care, and other services.311, unable to verify phone number.
Online services
Chat available
Vital StatisticsNew York Department of Health: Vital RecordsServes outside of New York City. Provides information on Birth Certificates, Death Certificates, Marriage Certificates, Divorce Certificates, and other services.855-322-1022

Referrals Last Updated: April 2021

Last updated September 18, 2021