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Hurricane Maria

This is the main page for up-to-date resources and information on the federal response to Hurricane Maria.

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Puerto Rico | DR-4339

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Puerto Rico News Releases

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Events & Deadlines

Puerto Rico

  • Deadlines 
    • June 13, 2018 - Information Session for Artists at Casa Armstrong in Ponce, from 1:00 p.m. to 3:00 p.m.
    • June 14, 2018 - Information Session for Artists at Casa Urrutia in Mayagüez, from 10:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m. 
    • June 18, 2018 - Last day to register to apply for disaster assistance.
    • June 30, 2018 - Transitional Sheltering Assistance program deadline for eligible Hurricane Irma and María survivors.

  June 18, 2018.

US Virgin Islands

  • Deadlines
    • June 22, 2018 - Individual Assistance Late Registration ends
    • August 15, 2018 - Emergency Prescription Assistance Program ends. For more information, call (855) 793-7470.
  • Events
    • June 16, 2018 - Free workshop at the For Frederick HIstoric Landmark Site in Frederikstead from 10:00 a.m. to 1:00 p.m. Learn how to preserve family heirlooms and salvage damaged keepsakes, hosted by experts from the Smithsonian.  

Federal Response Updates

All figures as of June 12, 2018

We update these figures weekly, Monday through Friday; for the most current progress of recovery related to a number of critical sectors in Puerto Rico, please visit the Government of Puerto Rico's website: www.status.pr

USACE Contractors preparing to repair transmission lines.

Federal Force Laydown

  • Nearly 3,310 federal civilian personnel and military service members, including more than 2,820 FEMA personnel, are on the ground in Puerto Rico and the U.S. Virgin Islands engaged in response and recovery operations from Hurricanes María and Irma.
  • 35 states are supporting 146 requests for mutual aid in Puerto Rico and 22 states are supporting 60 requests for mutual aid in the U.S. Virgin Islands.

Survivor Impacts

  • All municipalities of Puerto Rico and all of the U.S. Virgin Islands are eligible for Individual Assistance.
  • Approximately 92% of grocery stores are open in Puerto Rico.

Power Restoration and Fuel Impacts

  • 95.20% of electricity is generated in Puerto Rico.*
  • Roughly 88% of retail gas stations are operational in Puerto Rico*
  • 703+ generators were installed by USACE for critical infrastructure in Puerto Rico and the U.S. Virgin Islands
  • 100% of St. Thomas & 100% of St. Croix customers have electricity

Transportation Impacts

  • 2,932 miles of Puerto Rico's 5,073 miles of roads are open, allowing for passage through the outer ring of the island (as of 11/03/2017).
  • 95% of roadways in the U.S. Virgin Islands are passable, with no full closures to major roadways as of October 14.
  • 100% of federally maintained ports are open or open with restrictions in Puerto Rico
  • 100% airports are open or open with restrictions in Puerto Rico
  • Normal operations have resumed at airports in St. Thomas and St. Croix

Water/Wastewater Impacts

  • Approximately 98.12% of Puerto Rico Aqueduct and Sewer Authority (PRASA) customers have potable water* and additional water is being provided by bottled and bulk water.
  • 100% of waste water treatment plants are working on generator power in Puerto Rico
  • Boil Water Advisory remains territory-wide for Puerto Rico and U.S. Virgin Islands

Medical Assistance to Survivors in Cidra

Hospitals and Medical Care Impacts

  • 100% (68/68) hospitals are open in Puerto Rico*
  • 94% (45/48) Dialysis Centers open in Puerto Rico*
  • To provide additional surge capacity if needed, the Department of Defense hospital ship USNS Comfort arrived in Puerto Rico on October 3, and treated 2,548 patients since.

Commodity Distribution

  • FEMA, working in coordination with federal partners, provided more than 63.83 million meals and 74.88 million liters of water to Puerto Rico and U.S. Virgin Islands, as of June 12, 2018.

* Data source: www.status.pr

To see more photos of the federal response to Hurricane Maria, visit the following collections from our federal partners:

On Social Media

Here are the latest facts and figures on the @USACEHQ's storm response efforts in #PuertoRico and the #USVirginIslands.

— FEMA Region 2 (@femaregion2) March 15, 2018

We will continue our support to #PuertoRico from response to recovery. We have millions of liters of food/water stored in warehouses across the island, which we are continuing to provide to voluntary organizations / local officials who need them in their communities.

— FEMA (@fema) January 31, 2018

A helicopter delivers a pole to a mountainous site for placement in San German, #PuertoRico. The helicopter made several passes to tow its feeder ropes, between the poles so 3 strands of line, known as “conductor,” could be winched onto the line & secured. Video: MAJ M. Meyer

— USACE HQ (@USACEHQ) March 1, 2018

Urban Search & Rescue Operations

Urban Search & Rescue teams have reached all municipalities thus concluding the mission. Teams have saved or assisted 843 individuals and searched over 2,600 structures.

Hurricane Workforce Employment Opportunities

Puerto Rico

We are hiring local residents to help their fellow citizens in the recovery process to add to disaster operational staffing. They allow disaster survivors to get back to work while adding to the long-term recovery of the local community and bring a special understanding of the problems faced by their fellow disaster survivors.

There are a variety of positions available for residents of Puerto Rico in Aguadilla, Caguas, Manati, Ponce, and San Juan. Learn more and apply.

United States Virgin Islands

  • Customer Service
  • Disaster Survivor Assistance
  • Environmental Specialist
  • Historic Preservation Specialist
  • Information Technology
  • Logistics

If you are interested and a current resident of the Virgin Islands, email FEMA-DR4340USVI-localhires@fema.dhs.gov your resume.

Private Sector

Photo of banner and neon sign in a store front that reads Open

The Private Sector is a vital part of the emergency management team. We see the nation's vast network of business, industry, academia, trade associations, and other non-governmental organizations as equal - and equally responsible - partners in every phase from preparedness to response and recovery to mitigation.

How to Help

    For Hurricane Maria, there are three ways that the public can most effectively and efficiently help provide support for survivors in Puerto Rico and the U.S. Virgin Islands.

    FEMA does not transport donations collected by local, tribal, territorial or state government or collected by private sector, non-governmental organizations, or NVOAD from point of collection to impacted areas.

     How to help after a disaster. The best way to help is with cash donations to trusted organizations. · Cash is efficient, flexible to use, and requires no packaging or transport. · Trusted organizations will ensure your money goes to help those in need.FEMA does not transport donations, please work with a trusted organization.

    The fastest way to help – cash is best

    The most effective means to support recovery of communities affected by Hurricane Maria is to donate money to trusted voluntary-, faith- and community-based charitable organizations. This gives these organizations the ability to purchase what survivors need right now. In addition, when these organizations purchase goods or services locally, they pump money back into the local and regional economy, helping businesses recover faster.

    Donating Goods

    It is important to remember unsolicited donated goods (e.g., clothing, miscellaneous household items, and mixed or perishable foodstuffs) require voluntary agencies to redirect valuable resources away from providing services to sort, package, transport, warehouse, and distribute items that may not meet the needs of disaster survivors.  

    • To responsibly donate goods, the NVOAD website has information on non-profit organizations accepting or registering individual and corporate in-kind donations.
    • If you would like to give in-kind donations, coordinate with NVOAD organizations to identify the best ways to pick up and drop off your donations.

    Volunteering

    Anyone seeking an opportunity to get involved in response and recovery operations underway is encouraged to volunteer with local and nationally known organizations.

    • To register as an affiliated volunteer with a voluntary or charitable organization, visit the National VOAD for a list of partners active in disaster.

    Thank you for your interest in helping the survivors of Hurricane Maria. When disaster strikes, America looks to FEMA to support survivors and first responders in communities all across the country. We are currently seeking talented and hard-working people to help support the hurricane response and recovery efforts.

    Safety Tips

    Flood

    • If you encounter flood waters, remember – turn around, don’t drown. Don't drive through a flooded area.
    • Avoid debris, downed power lines, and flood water, which may be electrically charged and hide dangerous debris or places where the ground is washed away. Avoid downed power or utility lines as they may be live with deadly voltage. Stay away and report them immediately to your power or utility company.
    • Emergency workers may be assisting people in flooded areas or cleaning up debris. You can help them by staying off the roads and out of the way as much as possible.
    • If your home has flood water inside or around it, don’t walk or wade in it.The water may be contaminated by oil, gasoline, or raw sewage.
    • If you have a flooded basement in your home, never attempt to turn off power or operate circuit breakers while standing in water.

    Generators

    • If your power is out, safely use a generator or battery-operated flashlights.
    • Never use a generator inside a home, basement, shed or garage even if doors and windows are open.
    • Keep generators outside and far away from windows, doors and vents. Read both the label on your generator and the owner's manual and follow the instructions.
    • Avoid plugging emergency generators into electric outlets or hooking them directly to your home's electrical system – they can feed electricity back into the power lines, putting you and line workers in danger.

    Safety Tips During Power Restoration Avoid power lines and wires that are sparking, even if you are in a vehicle.If you see sparking wires, call 911.Keep children away from electrical equipment and power lines.Do use a power inlet box and transfer switch to connect to your home wiring.Do use extension cords to connect electrical devices directly to your generator.Do not connect your generator directly to your home’s wiring.Do not plug your generator into a regular household outlet or socket.If you see utility trucks in your neighborhood, turn off your generator to keep technicians safe while they work.

    Hurricane Preparedness

    Regardless of when they form and the geographic location they hit, hurricanes leave a path of destruction for everyone to repair. In situations like these, the only thing we can do is make sure we prepare for the hurricane before it arrives.

    Evacuation Tips

     Check with neighbors who may need a ride. Take your pets with you. Bring essential supplies like water, food, medications.

    Programs Available to Survivors in the Continental U.S.

    Transitional Sheltering Assistance is currently available to eligible survivors who are currently in the Continental United States. Under TSA, qualified disaster survivors may be eligible to stay in an approved hotel or motel for a limited period of time. For eligible applicants currently in the Continental United States:

    • Make sure you update FEMA with current information by contacting us.
    • You may stay at any participating hotel. Applicants are responsible for identifying a participating hotel and checking for availability. To find a participating hotel, visit http://www.femaevachotels.com/index.php.
    • FEMA will not reimburse for travel that already occurred, or travel to a participating hotel within the Continental United States.
    • You must confirm with the hotel that you are checking into a TSA room. Be sure to have your FEMA registration number and a valid photo ID.

    Rental Assistance

    FEMA will provide rental assistance directly to disaster survivors, who are then responsible for finding available rental resources of their choosing. The amount of monthly rental assistance available to survivors who evacuated to the Continental United States depends upon the county or parish where the survivor has relocated following Hurricane Maria. That is why it is so important to keep your contact information updated with FEMA.

    Inspection Information

    • FEMA is allowing survivors to verbally designate a local point of contact or representative to act on their behalf, if they are unable to be present for an inspection.
    • If you have been contacted by an inspector, let the inspector know who your local point of contact is and how the inspector can contact them.

    State Resources

    Florida

    New York

      Helping Children Cope

      To talk to a professional who can help you cope with emotional distress from the storm: Call the @disasterdistressline at (800) 985-5990 crisis support services are available 24/7.

      Children may cope more effectively with a disaster when they feel they understand what is happening and what they can do to help protect themselves, their family, and friends. Here’s how you can help them cope and a Fact Sheet:

      • Talk about the concerns about the storm with your children. To not talk about it makes it even more threatening in your children's mind. Start by asking what your children have already heard and what understanding they have. As your children explain, listen for misinformation, misconceptions, and underlying fears or concerns, and then address these.
      • Explain - as simply and directly as possible - what is happening or likely to happen. The amount of information that will be helpful to children depends on their age and developmental level, as well as their coping style. For example, older children generally want and will benefit from more detailed information than younger children. Because every child is different, take cues from your own children as to how much information to provide.
      • Encourage your children to ask questions, and answer those questions directly. Like adults, children are better able to cope with a crisis if they feel they understand it. Question-and-answer exchanges help to ensure ongoing support as your children begin to understand the crisis and the response to it.
      • Limit television viewing of disasters and other crisis events, especially for younger children. Consider coverage on all media, including the internet and social media. When older children watch television, try to watch with them and use the opportunity to discuss what is being seen and how it makes you and your children feel.
      • Reassure children of the steps that are being taken to keep them safe. Disasters and other crises remind us that we are never completely safe from harm. Now more than ever it is important to reassure children that, in reality, they should feel safe in their schools, homes, and communities.
      • Consider sharing your feelings about a crisis with your children. This is an opportunity for you to role model how to cope and how to plan for the future. Before you reach out, however, be sure that you are able to express a positive or hopeful plan.
      • Help your children to identify concrete actions they can take to help those affected by recent events. Rather than focus on what could have been done to prevent a disaster or other crisis, concentrate on what can be done now to help those affected by the event.
      • Play games and do activities together to create meaningful dialogue and offer a distraction.
      • If you have concerns about your children's behavior, contact your children's pediatrician, other primary care provider, or a qualified mental health professional.

      Disaster Fraud & Price Gouging

      After a disaster scam artists, identity thieves and other criminals may attempt to prey on vulnerable survivors. The most common post-disaster fraud practices include phony housing inspectors, fraudulent building contractors, bogus pleas for disaster donations and fake offers of state or federal aid.

      • If you have any concerns about individuals representing themselves as FEMA or would like to report fraud, please contact the National Center for Disaster Fraud at (866) 720-5721 or via email at disaster@leo.gov

      Survivors should keep in mind:

      • FEMA does not authorize individual contractors to solicit on its behalf.  Beware of any individual contractors contacting you directly on behalf of FEMA to sign you up for debris removal or remediation services.
      • Federal and state workers never ask for, or accept money, and always carry identification badges
      • There is NO FEE required to apply for or to get disaster assistance from FEMA, the U.S. Small Business Administration or the state
      • Scam attempts can be made over the phone, by mail or email, text or in person

      Price Gouging

      Price gouging occurs when a supplier marks up the price of an item more than is justified by his actual costs. Survivors are particularly susceptible because their needs are immediate, and have few alternatives to choose from. If you find price gouging report below:

      Report Price Gouging

      Puerto Rico:
      United States Attorney's Office
      Torre Chardón, Suite 1201
      350 Carlos Chardón Street
      San Juan, PR 00918

      U.S. Virgin Islands:
      United States Attorney's Office
      Federal Building & U.S. Courthouse
      Room 260
      5500 Veterans Drive
      St. Thomas, VI 00802-6424

      Dealing with Contractors:

      Survivors should take steps to protect themselves and avoid fraud when hiring contractors to clean property, remove debris or make repairs.

      Simple rules to avoid becoming a victim of fraud:

      • Only use contractors licensed by your state
      • Get a written estimate and get more than one estimate
      • Demand and check references
      • Ask for proof of insurance
        • i.e., liability and Workmen's Compensation
      • Insist on a written contract and refuse to sign a contract with blank spaces
      • Get any guarantees in writing
      • Make final payments only after the work is completed
      • Pay by check.

      The best way to avoid fraud is to arm yourself against it by having a checklist to remind you of what you need to demand when hiring a contractor.

          Contact Us

           Visit disasterassistance.gov to update and track your application. Make changes in person at a disaster recovery center. Find one near you at fema.gov/DRC. Give us a call at 800-621-3362 (711 or Video Relay Service available) or 800-462-7585 (TTY). You can also check your local post office for your FEMA letter. They may be holding your mail until all delivery services are available.

          If you haven’t heard from us after applying for assistance, you may need to update your contact information. If you changed your address or phone, even temporarily, be sure to let us know. Here is how:

          FEMA Helpline

          Contact the FEMA Helpline if you have questions about:

          • The help offered by FEMA.
          • How to apply for assistance.
          • Information in your account.

          Call 7 a.m. to 11 p.m. ET, 7 days a week:

          Or write to:

          FEMA
          P.O. Box 10055
          Hyattsville, MD 20782-8055

          FEMA Disaster Recovery Centers

          FEMA Disaster Recovery Centers (DRCs) are accessible meeting places set up after a disaster. There you can learn about FEMA or other assistance programs. You may also ask questions about your case or seek guidance on other disaster-related issues. The services offered at each DRC may vary.

          There are two ways to find a DRC near you:

          1. Use the DRC Locator to find addresses and DRC details. Find info hours of operation, services offered, and driving directions.

          Media Contacts

          For media inquiries in Puerto Rico, call FEMA Puerto Rico News Desk at (866) 366-8807.

          For other inquiries, visit FEMA's Media Contacts or call 202-646-3272.

          Last Updated: 
          06/12/2018 - 13:39