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How to Set up a FEMA Online Account - 2021 Oklahoma Winter Storms

Release Date:
March 22, 2021

Oklahomans impacted during the recent Winter Storms can make it easier to communicate with FEMA by creating an online account. You can upload documents and check the status of your application from anywhere with an internet connection.

Getting Started

First, if you have not applied with FEMA, you may either:

  • Visit DisasterAssistance.gov; or
  • Call the FEMA Helpline at 800-621-3362 (TTY 800-462-7585). Hours of operation are 6 a.m. to 10 p.m. CST.
  • Wait times for calling the Helpline may be longer than usual. Please be patient. Applying online is the fastest and easiest way.

To download the FEMA app:

Applying online or with your FEMA app is easy and available 24 hours a day.

To create an online disaster assistance account:

After applying, you may stay on DisasterAssistance.gov to create a personal online disaster assistance account to stay in touch with FEMA. To create an account:

  • Click the green Check Status button on DisasterAssistance.gov.
  • Click the blue Create Account box at the bottom of page.
  • Enter your date of birth and Social Security number, which you provided previously when applying for assistance.
  • Answer four security questions that are generated from public record data to verify your identity.
  • Create a user ID and password.
  • Enter an email address. FEMA will send a temporary PIN within 24 hours. Follow the instructions in the email to finish creating your account.

If you need further assistance:

  • To get help with accessing your account or for lost or forgotten user ID, password or PIN, you may call the tech support desk at 800-745-0243. It is always open. You will need to provide your FEMA application number and Social Security number.
  • The tech support staff cannot create your online account nor provide help with your FEMA account or application; direct these inquiries to the FEMA Helpline at 800-621-3362 (TTY 800-462-7585). You may also call the Helpline to register for federal disaster assistance if you don’t have a smartphone or online access. The FEMA app can be downloaded for either Apple or Android devices.
  • Call the FEMA Helpline at 800-621-3362 (TTY 800-462-7585.) It is available 6 a.m. to 10 p.m. CST daily.

For more information:

*Designated Counties:

Canadian, Carter, Cherokee, Comanche, Cotton, Hughes, Jefferson, Le Flore, McIntosh, Oklahoma, Okmulgee, Osage, Pittsburg, Stephens, Tulsa, and Wagoner

For concerns and allegations of discrimination, please contact the Office of Equal Rights at headquarters at

202-212-3535 or FEMA-Civil-Rights-Program-OER@fema.dhs.gov.


Last updated October 12, 2021