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Texas Hurricane Harvey (DR-4332)

Incident Period: August 23, 2017 - September 15, 2017
Major Disaster Declaration declared on August 25, 2017

Individual Assistance Applications
Approved: 321,244

Total Individual & Households Program
Dollars Approved: $1,065,882,028.55

Total Public Assistance Grants
Dollars Obligated: $327,886,760.25

Designated Counties (Individual Assistance):

Aransas, Austin, Bastrop, Bee, Brazoria, Caldwell, Calhoun, Chambers, Colorado, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Hardin, Harris, Jackson, Jasper, Jefferson, Karnes, Kleberg, Lavaca, Lee, Liberty, Matagorda, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Jacinto, San Patricio, Tyler, Victoria, Walker, Waller, Wharton

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You do not need to wait for an insurance adjuster or FEMA inspector to start cleaning your flood damaged home.Returning home after a flood can be the most trying time. There is a lot to be aware of when getting back into your home, to ensure you are mitigating all potentional issues. You can use the resources on this page to help you get back to normal.

Contact your insurance agent to file a claim. Your insurance agent can walk you through your options. Make sure to photograph the flood damage for documentation purposes.

What's the quickest way to apply for federal assistance? Online at DisasterAssistance.gov. Survivors may also apply by phone at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY). Due to high demand, lines may be busy. Please be patient, and try calling in the morning or evening when call volume may be lower. To get help in person, find a Disaster Recovery Center near you with the DRC locator.

If asked, please complete and submit your SBA loan application. SBA offers low-interest, long-term disaster loans to businesses of all sizes (including landlords), private non-profits (such as churches and charities), homeowners, and renters.

If declined, applicants may be referred back to FEMA, possibly for Other Needs Assistance (ONA), which includes personal property, vehicle repair or replacement, and moving and storage expenses.

FEMA may award certain grants that cover specific needs—such as childcare or medical and dental expenses caused by the disaster—that do not require you to apply for an SBA loan to be eligible.

If you cannot return to your damaged home due to long-standing floodwaters, you may be eligible for one month of expedited rental assistance from FEMA. You may also qualify for Critical Needs Assistance, a one-time payment to a displaced household to cover urgent disaster-related needs—such as food, prescriptions, infant formula, diapers, gas for transportation and medical supplies.

Quick Links

  • Visit our recovery resources page for a list of resources to help you recover from Hurricane Harvey.
  • Visit our Hurricane Harvey Facebook Page for recovery related information and updates.
  • To locate a hotel that participates in FEMA's Transitional Sheltering Assistance (TSA) program, visit our interactive map to find one near you.
  • Visit our Rumor Control page for a list of identified rumors and help us combat misinformation.
  • Fill out a Survivor's Checklist of 9 steps to take you and your family down the road to recovery.
  • If your home or business was damaged or destroyed by flood, you face major decisions about your property. Visit our Mitigation page for information and resources for residents and communities in Texas.
  • Visit our rebuilding resources page for a list of materials and information to support Hurricane Harvey rebuilding efforts.
  • Browse through our library of disaster recovery video resources for people with disabilities, access & functional needs.

For language specific recovery information, visit one of our disaster pages below:

Español | Spanish한국어 | KoreanTiếng Việt | Vietnamese
عربى | ArabicTagalog | TagalogUrdu | Urdu
中文| Chinese  

 

Apply for Assistance

Registering online at www.DisasterAssistance.gov, is the quickest way to register for FEMA assistance since the event will last several days and the full scope of damages may not be evident until the storm has passed. If you are unable to access the internet, you can also call at 1-800-621-3362.

Find a Disaster Recovery Center near you with the DRC locator. Survivors can go into any Disaster Recovery Center for assistance.

FEMA offers Individual Assistance after a disaster to help begin your recovery. Look at the steps and options available.

After you Apply for Assistance

 What to expect after you apply for FEMA aid. You may receive an application to apply for a low-interest long-term SBA loan. Completing the SBA loan application is an important step in finding out what aid may be available to you. As a homeowner you may borrow up to $200,000 to repair/replace your primary residence, and up to $40,000 to repair/replace personal property. You are not required to accept the loan in order to receive FEMA assistance, but it may enable you to be considered for additional types of assistance. An inspector will contact you to schedule a visit. Be ready to keep your scheduled appointment. Appointments take 30-40 minutes and you must be present. Contact your insurance agent if you have insurance. Prove your identity. Show these documents:-Photo ID: driver’s license or passport.-Proof of occupancy: lease or utility bill.-Proof of ownership: deed, title, mortgage payment book, or tax receipts.(*This is not an exhaustive list.) During the Inspector’s VisitInspectors will…-wear official FEMA ID badges.-confirm your disaster registration number.-review structural and personal property damages.-ask you to sign official documentation.-verify ownership and occupancy. Inspectors won’t….-determine eligibility.-cost any money.-ask for credit card information.-take the place of an insurance inspection. After the Inspector’s visit….You will be sent a decision letter. If approved for aid:-You will receive a check or an electronic funds transfer.-A follow-up letter will explain how the money can be used. If you have questions regarding the letter, you can visit a Disaster Recovery Center in your area (fema.gov/drc) or call us at 800-621-3362 (711/Video Relay Service). For TTY, call 800-462-7585.

Disaster Recovery Centers (DRCs)

CountyDRC #LocationScheduleBranchDiv.
JacksonMDRC#1Edna High School Stadium, 1303 W. Gayle St. Edna TX 77957 (CLOSED 9/29/17)VIP
HarrisDRC#1George R. Brown Convention Center, 1001 Avenida de Las Americas, Houston, TX 77010 (CLOSED 9/13/17)Harris 
ColoradoDRC#2Colorado County Services Facility, 305 Radio Ln., Columbus TX 78945  CLOSING COB 10-4-2017(CLOSED  10/04/2017)IIA
GoliadDRC#7Goliad Memorial Auditorium, 925 S. State Hwy. 183, Goliad TX 77963 (CLOSED 9/29/17)VIP
DallasDRC#11Kay Bailey Hutchinson Convention Center, 650 Griffin St., Dallas TX 75202 (CLOSED 9/20/17)  
JeffersonDRC#19Christus Saint Mary Hospital, (Gates Professional, Room 118) 3535 Gates Blvd., Port Arthur, TX 77642(CLOSED 10/8/2017)IIF
HarrisDRC#20Netrality Building, 1301 Fannin St., Houston TX 77002 (Transitioned to DRC#47)(CLOSED 10/2/17)Harris2B
PolkDRC#34Livingston Municipal Library, 707 N. Tyler Ave., Livingston TX 77351 (CLOSED 9/27/17)IIG
RefugioDRC#37Refugio Fair Grounds, 254 Fairground Rd., Refugio TX 70377 (Transitioned to MDRC#5A) (CLOSED 9/27/17)IIIM
HarrisMDRC#7ATrinity Lutheran Church, 5201 Spring Cypress Road, Spring TX 77379 (Transitioned to MDRC#7B) (CLOSED 9/29/17)Harris 
OrangeMDRC#9AOrange County Tax Office, 155 Wilson St., Vidor, TX 77662    (Closed 9/27/2017)(CLOSED 9/ 27/2017)IIF
OrangeMDRC#9BAdministration Building, 123 South 6th Street, Orange TX 77630(CLOSED 9/30/17)IIF
FayetteDRC#3Randolph Recreation Center, 653 East Pearl St., La Grange TX 78945Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.VIR
CalhounDRC#4Calhoun County Library, 200 W. Mahan St., Port Lavaca TX 77979Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIIP
San PatricioDRC#5Bay Vista Shopping Center, 2334 Hwy. 361, Suite 174 & 178, Ingleside TX 78362Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIIN
VictoriaDRC#6Pattie Dodson Public Health Center, 2805 N. Navarro, Victoria TX 77901Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIIP
Fort BendDRC#8Fort Bend County Sienna Annex, 5855 Sienna Springs Way, Missouri City TX 77459Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIK
Fort BendDRC#12Katy Mills Mall (Parking Lot), 5000 Katy Mills Circle, Katy TX 77494Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.HarrisC
HarrisDRC#13Baytown Community Center, 2407 Market St., Baytown TX 77520Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.HarrisB
HarrisDRC#14Greenspoint Mall, 12300 North Fwy., Houston TX 77060Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.Harris2B
JeffersonDRC#15The Former Goodwill Building, 3871 Stagg Dr., Unit 166, Beaumont TX 77701Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIF
HarrisDRC#16Webster Civic Center, 311 Pennsylvania Ave., Webster TX 77598Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.HarrisA
GalvestonDRC#17League City Recreation Center, 450 W. Walker St., League City TX 77573Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIH
NuecesDRC#18Port Aransas Community Center, 408 N. Alister St., Port Aransas TX 78373Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIIN
HarrisDRC#21Bayland Community Center, 6400 Bissonnet St., Houston TX 77074Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.Harris2B
GalvestonDRC#22Old Amegy Bank, 2401 Termini Dr., Dickinson TX 77539Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIH
HarrisDRC#23Pasadena Convention Center, 7902 Fairmont Pkwy., Pasadena TX 77507Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.HarrisA
NewtonDRC#24Deweyville Senior Center, 43435 State Hwy. 87 S, Orange TX 77614Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIF
HarrisDRC#25The Church Without Walls, 5725 Queenston Blvd., Houston TX 77084Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.Harris2B
MatagordaDRC#26Bay City Civic Center, 201 Seventh St., Bay City TX 77414Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIK
WallerDRC#27Brookshire Volunteer Fire Department, 910 Gresham Rd., Brookshire TX 77423Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIE
HarrisDRC#28Humble Senior Activity Center, 1401 S. Houston Ave, Humble TX 77338Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.HarrisA
BastropDRC#29Bastrop County Justice of the Peace, 404 Fawcett St., Smithville TX 78957Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.VIR
JasperDRC#31Jasper County Annex, 271 East Lamar Street, Jasper TX 75951Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIG
MontgomeryDRC#32Conroe Police Department, 700 Old Montgomery Road, Conroe TX 77301Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIE
HardinDRC#33Pinewood Fire Station, 333 Commercial Drive, Sour Lake TX 77659Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIF
BrazoriaDRC#35Brazoria County Facility Warehouse, 1620 FM 523 Rd., Oyster Creek TX 77541Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIH
HarrisDRC#38Klein Multi-Purpose Center (Outside Location MCOV supported), 7500 FM #2920, Klein TX 77379Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.HarrisB
ChambersDRC#39American Legion, 1704 South Main St., Anahuac TX 77514 Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIE
HarrisDRC#41Milton Lusk Youth Activity Center (MCOV supported), 1022 Mercury Dr., Houston TX 77029Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.Harris 
LibertyDRC#43Dayton Chamber of Commerce, 801 S. Cleveland St. (Room 301 & 302), Dayton TX 77535Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIE
HarrisDRC#44Former Kings Kids Learning Center, 209 S. Friendswood Dr., Friendswood TX 77546Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIIN
PolkDRC#45Dunbar Gym Facility, 1103 Dunbar Street, Livingston, TX 77351Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIG
BrazoriaDRC#46School District Bldg (Pearland Historical Society), 2341 N Galveston Ave, Pearland, TX 77581Mon-Sat 9 a.m. to 7 p.m.; Sun 12 p.m. to 5 p.m.IIH
WhartonMDRC#2Wharton Civic Center, 1924 Fulton St. Wharton TX 77488Mon-Sat 9 a.m. to 6 p.m.; Sun 12 p.m. to 5 p.m.IIK
HarrisDRC#36Northshore Community Fellowship of Faith Parking Lot, 444 Maxey Rd., Houston TX 77013Mon-Sat 9 a.m. to 6 p.m.; Sun 12 p.m. to 5 p.m.Harris2B
AransasDRC#40H-E-B Parking Lot (Outside Location MCOV supported), 1000 East Concho Street, Rockport, TX 78382Mon-Sat 9 a.m. to 6 p.m.; Sun 12 p.m. to 5 p.m.IIIM
NuecesDRC#42Richard M Borchard Regional Fairgrounds, 1213 Terry Shamsie Blvd., Robstown, TX 78380Mon-Sat 9 a.m. to 6 p.m., Sun 12 p.m.-5 p.m.IIIN
NuecesDRC #48La Palmera Mall (Parking Lot), 5488 S. Padre Island Dr., Corpus Christi, TX 78411Mon-Sat 9 a.m. to 6 p.m.; Sun 12 p.m.-5 p.m.IIIN
San JacintoMDRC#3ASan Jacinto Office of Emergency Management (OEM) Parking Lot, 51 East Pine Ave., Coldspring TX 77331Mon-Sat 9 a.m. to 6 p.m.; Sun CLOSEDIIG
OrangeMDRC#9CVidor Police Station, 695 E Railroad St., Vidor TX 77662Mon-Sat 9 a.m. to 6 p.m.; Sun CLOSEDIIIF
OrangeMDRC#9DOrange County Convention Center and Expo Center, 11475 FM 1442, Orange, TX 77632Mon-Sat 9 a.m. to 6 p.m.; Sun CLOSEDIIF
Fort BendDRC#10Simonton Community Church, 9703 FM 1489 Simonton Rd., Simonton TX 77476Mon-Sat 9 a.m. to 7 p.m.; Sun CLOSEDIIE
HarrisDRC#30St. John Vianney Catholic Church, 625 Nottingham Oaks Trl., Houston TX 77079Mon-Sat 9 a.m. to 7 p.m.; Sun CLOSEDHarrisB
HarrisDRC#47Good Hope Missionary Baptist Church, 3015 N. MacGregor Way, Houston TX 77486Mon-Sat 9 a.m. to 7 p.m.; Sun CLOSEDHarris2B
WalkerMDRC#4AWalker Storm Shelter Parking Lot, 455 Hwy 75 N, Huntsville TX 77340Mon-Wed 9 a.m. to 6 p.m.; Sun CLOSEDIIE
OrangeMDRC#5BDeWitt County Annex (Parking Lot), 200 E. Church St., Cuero TX 77954Mon-Wed 9 a.m. to 6 p.m.; Sun CLOSEDIIE
HarrisMDRC 7BSagemont Community Center (Parking Lot), 11507 Hughes Rd., Houston, TX 77089Mon-Wed 9 a.m. to 6 p.m; Sun CLOSEDIIIF
AustinMDRC#4BC.E. Hill Community Center, 1000 Main St., Sealy, TX 77474Thurs-Sat 9 a.m. to 6 p.m., Sun CLOSEDIIK
RefugioMDRC#5ARefugio Expo Center Fairgrounds, 254 Fairground Rd., Refugio, TX 78377 (Transitioned from DRC#37)Thurs-Sat 9 a.m. to 6 p.m., Sun CLOSEDIIIM
JeffersonMDRC#8AFirst Baptist Church, 25304 Hwy 124, Hamshire TX  77622Thurs-Sat 9 a.m. to 6 p.m., Sun CLOSEDIIF
MontgomeryDRC#9Friendship Center, 31355 Friendship Dr., Magnolia TX 77355Thurs-Sat 9 a.m. to 6 p.m.; Sun CLOSEDIIE

Resources to Help you Recover

FEMA provides information in alternate formats, including these foreign languages: Spanish, Vietnamese, Chinese, Arabic, Burmese, Cambodian, Hindi, Korean, Tagalog, Thai and Urdu.

Tips for Cleaning Up

Returning Home

Tips for Clean-Up

Below are a few simple guidelines to follow that will make the clean-up and salvage process safer and easier:

  • Always wear protective clothing including long-sleeved shirts, long pants, rubber or plastic gloves and waterproof boots or shoes.
  • Before entering your home, look outside for damaged power lines, gas lines and other exterior damage.
  • Take photos of your damage before you begin to clean up and save repair receipts.
  • Your home may be contaminated with mold, which raises the health risk for those with asthma, allergies and breathing conditions. Refer to the Center for Disease Control for more info on mold: www.cdc.gov/disasters/hurricanes/pdf/flyer-get-rid-of-mold.pdf.
  • Open doors and windows so your house can air out before spending any length of time inside.
  • Turn off main electrical power and water systems and don’t use gas appliances until a professional can ensure they are safe.
  • Check all ceilings and floors for signs of sagging or other potentially dangerous structural damage.
  • Throw out all foods, beverages and medicines exposed to flood waters or mud including canned goods and containers with food or liquid.
  • Also, throw out any items that absorb water and cannot be cleaned or disinfected (mattresses, carpeting, stuffed animals, etc.).
  • Beware of snakes, insects, and other animals that may be on your property or in your home.
  • Remove all drywall and insulation that has been in contact with flood waters.
  • Clean all hard surfaces (flooring, countertops, appliances, sinks, etc.) thoroughly with hot water and soap or detergent.
  • For tips and guidance on disposing of animal carcasses left by Harvey, go to TCEQ's hurricane response page.

8 tips to clean up mold

    Beware of Fraud & Price Gouging

    After a disaster scam artists, identity thieves and other criminals may attempt to prey on vulnerable survivors. The most common post-disaster fraud practices include phony housing inspectors, fraudulent building contractors, bogus pleas for disaster donations and fake offers of state or federal aid.

    Survivors should keep in mind:

    • FEMA does not authorize individual contractors to solicit on its behalf.  Beware of any individual contractors contacting you directly on behalf of FEMA to sign you up for debris removal or remediation services.
    • If you have any concerns about individuals representing themselves as FEMA or would like to report fraud, please contact the National Center for Disaster Fraud at (866) 720-5721 or via email at disaster@leo.gov
    • Federal and state workers will never ask for or accept money and always carry identification badges
    • There is NO FEE required to apply for or to get disaster assistance from FEMA, the U.S. Small Business Administration or the state
    • Scam attempts can be made over the phone, by mail or email, text or in person

    Price Gouging

    Price gouging occurs when a supplier marks up the price of an item more than is justified by his actual costs. Survivors are particularly susceptible because their needs are immediate, and have few alternatives to choose from. If you find price gouging, contact you the Texas State Office of the Attorney General.

    Report Price Gouging

    Dealing with Contractors:

    Survivors should take steps to protect themselves and avoid fraud when hiring contractors to clean property, remove debris or make repairs.

    Simple rules to avoid becoming a victim of fraud:

    • Only use contractors licensed by your state
    • Get a written estimate and get more than one estimate
    • Demand and check references
    • Ask for proof of insurance
      • i.e., liability and Workmen's Compensation
    • Insist on a written contract and refuse to sign a contract with blank spaces
    • Get any guarantees in writing
    • Make final payments only after the work is completed
    • Pay by check.

    The best way to avoid fraud is to arm yourself against it by having a checklist to remind you of what you need to demand when hiring a contractor.

    National Flood Insurance Program (NFIP)

    The following materials comprise a current collection of NFIP resources, fact sheet and infographics developed in response to hurricanes Harvey, Irma, Maria, as well as some other products, available for your use.

    NFIP Resource Library

    Enhanced Claims Process for Hurricanes Harvey and Irma

    Enhanced Claims

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/141277

    English and Spanish

    September 19, 2017

    Mold Safety Fact Sheet: “NFIP Policyholders Must Follow Policy the Guidelines of their Flood Policy When Cleaning Up Fact Sheet”

    Mold / Clean-Up

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/135937

    English and Spanish

    September 19, 2017

    IA Eligibility Fact Sheet: “Disaster Survivors with Flood or Homeowners/Renters Insurance are Encouraged to Apply for Disaster Assistance”

    Individual Assistance

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/141282

    English and Spanish

    September 19, 2017

    What to Do After a Flood

    Claims / Adjuster

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/136023

    English and Spanish

    September 9, 2017

    Understanding Flood Loss Avoidance - Consumers

    Flood Loss Avoidance

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/137860

    English and Spanish

    September 9, 2017

    Understanding Flood Loss Avoidance - Agents

    Flood Loss Avoidance

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/137860

    English and Spanish

    September 9, 2017

    Enhanced Claims News Release

    Enhanced Claims

    News Release

    https://www.fema.gov/news-release/2017/09/04/femas-national-flood-insurance-program-enhances-flood-claims-process-and

    English

    September 4, 2017

    What to Do After a Flood

    Claims

    PDF/Slides

    https://www.fema.gov/media-library/assets/documents/136340

    English and Spanish available

    September 3, 2017

    Infographic – How To File Your Flood Insurance Claim

    Claims

    Infographic

    https://www.fema.gov/media-library/assets/documents/120200

    Multiple languages available

    September 2, 2017

    Increased Cost of Compliance Trifold

    ICC

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/12164

    English

    September 1, 2017

    WYO 800 Numbers

    Claims

    Contact Sheet

    https://nfip-iservice.com/Claims_TollFree/Toll-Free%20Number%20by%20WYO.pdf

    English

    June 5, 2017

    10 Step Flood Claims Process Fact Sheet

    Claims

    Fact Sheet

    https://www.fema.gov/media-library/assets/documents/114402

    English and Spanish

    January 1, 2016

    Claims Handbook

    Claims

    Handbook (old version)

    https://www.fema.gov/media-library/assets/documents/6659

    English and Spanish

    August 28, 2014

    National Flood Insurance Program Factsheet

    General

    Fact Sheet

    https://www.fema.gov/media-library-data/1464695949383-abdada4ea913e679e2b7e57484dcb1e4/National-Flood-Insurance-Program-Fact-Sheet-May-2016r.pdf

    English

     

    NFIP Substantial Damage "What Does it Mean?"

    Claims

    Fact Sheet

    https://www.fema.gov/news-release/2017/09/14/fact-sheet-nfip-substantial-damage-what-does-it-mean

    English

    September 14, 2014

     

    Information about Loss Avoidance. NFIP flood insurance policyholders may be able to get up to $1,000 to help with protective measures taken to avoid flood damage when a flood is imminent.

    Steps to File a Claim

    FEMA’s How do I File My Flood Claim? This page offers more details on each of the steps below, along with more information for Hurricane Harvey survivors who have flood insurance with the National Flood Insurance Program.

    1. STEP ONE: File a Claim
      • Who to call
      • What information to provide when reporting your claim
      • How to register for FEMA assistance online
    2. STEP TWO: Prepare For Your Inspection
      • How to document damage
      • How to remove your flood damaged items
      • Who to contact as you make repairs
    3. STEP THREE: Work with Your Adjuster
      • What you should expect from your adjuster visit
      • What to know, do, and discuss with your adjuster
      • What to do after your inspection
    4. STEP FOUR: Complete A Proof of Loss

    Note for Hurricane Harvey Survivors: Although ordinarily required within 60 days from the date of loss, completing a Proof of Loss (POL) will be waived for a period of one-year. The insurance company will accept the adjuster’s report to pay your claim. You will need a POL if you find additional flood damage or if you disagree with what the insurance company pays you.

    Please keep in mind that even after you receive an initial payment for your flood claim, you have the option to request additional payment. You will need to submit a POL by one year from the date of loss if you request additional payment(s).

    Unsatisfied With Your Claim Payment? If after you receive a denial letter (for all or some of your flood insurance claim) from your insurer you are unsatisfied with the dollar amount being offered for flood-loss repairs or replacements, you may explore other options. These options are only available for policyholders who have received a denial letter.

    Hazard Mitigation

      The Hazard Mitigation Grant Program (HMGP) provides funding for long-term public assistance mitigation measures following major disaster declarations.

      Resources

        How to Help

          To help people affected by the storm, visit @nvoad’s page for a listed of trusted organizations: https://txvoad.communityos.org/cms/node/104

          • Cash is best. Financial contributions How to help after a disaster. The best way to help is with cash donations to trusted organizations. · Cash is efficient, flexible to use, and requires no packaging or transport. · Trusted organizations will ensure your money goes to help those in need. to recognized disaster relief organizations are the fastest, most flexible, and most effective method of donating. Organizations on the ground know what items and quantities are needed, often buy in bulk with discounts and, if possible, purchase through area businesses which supports economic recovery.
          • Confirm donations needed. Critical needs change rapidly – confirm needed items BEFORE collecting; pack and label carefully; confirm delivery locations; arrange transportation. Unsolicited goods NOT needed burden local organizations’ ability to meet survivors’ confirmed needs, drawing away valuable volunteer labor, transportation, and warehouse space.
          • Connect to volunteer. Trusted organizations operating in the affected area know where volunteers are needed and can ensure appropriate volunteer safety, training, and housing.

          Thank you for your interest in helping the survivors of Hurricane Harvey, there are other ways to help. When disaster strikes, America looks to FEMA to support survivors and first responders in communities all across the country. We are currently seeking talented and hard-working people to help support the response and recovery.

          News Releases, Fact Sheets, Multimedia, Rumor Control, FAQs

          FEMA Harvey Info in Other Languages

          Financial Assistance

          Individual Assistance - Dollars Approved

          $1,065,882,028.55

          Total Individual & Households Program (IHP) - Dollars Approved*

          $815,683,610.60

          Total Housing Assistance (HA) - Dollars Approved*

          $250,198,417.95

          Total Other Needs Assistance (ONA) - Dollars Approved*

          321,244

          Total Individual Assistance (IA) - Applications Approved*

          Public Assistance - Dollars Approved

          $327,886,760.25

          Total Public Assistance Grants (PA) - Dollars Obligated✝

          $327,886,760.25

          Emergency Work (Categories A-B) - Dollars Obligated✝

          * Dollars Approved: Assistance dollars approved but not necessarily disbursed.
          ✝ Dollars Obligated: Funds made available to the State via electronic transfer following FEMA's final review and approval of Public Assistance projects.

          Learn more about FEMA Disaster definitions. Last Updated: 2017-10-11 18:37

          Preliminary Damage Assessment Report

          PDA Report; FEMA-4332-DR

          Related Links

          Last Updated: 2017-10-16 20:50