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Glossary

Terms frequently used by FEMA. In a few instances, standard insurance industry terms have been added for additional focus and emphasis.
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Term: 211 System

A telephone service reference system for applicants and case managers. Similar to the 411 general information system, the 211 system expedites the process of searching for services by phone and aids in Disaster Case Management.

Glossary Section: NDHS - National Disaster Housing Strategy