Fact Sheet: After Maria: Replacing Important Lost or Damaged Documents

Release Date Release Number
October 24, 2017 DR 4339-PR FS 040

SAN JUAN, Puerto Rico – Survivors of Hurricane Maria and the devastating floods may have lost or damaged important documents. The below organizations can assist with obtaining official copies.

Government of Puerto Rico

Nutrition Assistance for Puerto Rico(Puerto Rico operates this program in place of the Supplemental Nutrition Assistance Program – SNAP.)Website: https://www.benefits.gov/es/benefits/benefit-details/363

Birth, Death, Marriage & Divorce RecordsPhone: 787-765-2929 Ext. 6131Website:  https://www.cdc.gov/nchs/w2w/puerto_rico.htm

Department of Transportation & Public Works (DTOP)Duplicate Driver’s LicenseWebsite:  http://www.dtop.gov.pr/servicios/det_content.asp?cn_id=96

Duplicate License Plates & Car TitlesWebsite: http://www.dtop.gov.pr/servicios/det_content.asp?cn_id=177  

Utilities Change of Address

Autoridad de Energía Eléctrica (AEE)Phone: 787-521-3434 or 800-981-2434Website: https://www.aeepr.com/

Autoridad de Acueductos y Alcantarillados (AAA)Phone: 787-620-2482 or 787-620-2277Website: http://www.acueductospr.com/



Puerto Rico Dept. of Finance / Taxpayer Services Phone: 787-622-0123Website: http://www.hacienda.gobierno.pr/documentos/modelo-sc-2907-solicitud-de-copia-de-planilla-relevo-de-herencia-y-de-donacion-e-instruccionesform-29071-request-copy-return-estate-or-gift-certificate-release

Bank Checks, ATM/Debit Cards, Safe Deposit Boxes:Phone: 877-275-3342Website: www.fdic.gov

U.S. Savings Bonds: Phone: 800-722-2678 or 800-553-2663Website: http://www.treasurydirect.gov/

U.S. Tax Returns: Phone: 800-829-1040Website: http://www.irs.gov

Credit Cards: Contact the issuing institution:

Credit Reports:Equifax, Experian or TransUnionPhone: 877-322-8228Website:  www.annualcreditreport.com


Identification Records:

Social Security Card: Phone: 800-772-1213Website:  www.ssa.gov Medicare Card:Phone: 800-772-1213Website: www.socialsecurity.gov/medicarecard/ Green Card: Phone: 800-375-5283Website: http://www.uscis.gov/green-card/after-green-card-granted/replace-green-card U.S. Passport: Phone: 202-955-0430 or 1-877-487-2778Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html   Military Records: Phone: 866-272-6272Website: www.archives.gov/contact/


Homeowner Records:

Insurance Documents:Check with your private insurance agent or insurance company. Real Estate and Property Records (Mortgage Documents, Deeds, etc.):Contact your own lender or real estate attorneyWebsite: http://propertydeeds.org


Additional Resources:

Medical and Prescription Records:Contact your doctor or preferred pharmacy. National Archives Records:Website: Generalhttp://www.archives.gov/preservation/records-emergency/public.htmlWebsite: Saving family records http://www.archives.gov/preservation/disaster-response/guidelines.html


NOTE: FEMA does not endorse any specific products or services.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711/VRS - Video Relay Service; TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish).

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters, which can cover the cost of replacing lost or disaster-damaged real estate and personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

Last updated October 16, 2020