There are a variety of support resources available to Hazus users. Key Hazus points-of-contact are listed below.
Technical assistance is available via the Hazus Help Desk at https://support.hazus.us. If you do not have login credentials for https://support.hazus.us, please send an e-mail to firstname.lastname@example.org to gain access.
Users can also call the FEMA Map Information Exchange (FMIX) at 1-877-336-2627 as an alternative means of support. The FMIX helps users during normal business hours to follow up on Help Desk tickets, receive assistance in using the Help Desk or obtain answers to general questions about Hazus.
Eric Berman, Hazus Program Manager
Telephone: (202) 646-3427
Vince Brown, Hazus User Groups (HUGs), Private Sector
Telephone: (202) 646-2725
Please do not contact the Program Contacts for technical assistance. Please email the Help Desk at email@example.com.