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Louisiana (DR-4611) Frequently Asked Questions and Rumor Control

We continue to work with federal, state, local, tribal and community partners to support the ongoing response for Ida. As clean up efforts begin, this page offers answers to frequently asked questions and rumors about Louisiana (DR-4611).

Rumors and Scams

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Frequently Asked Questions and Rumors

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Yes. This assistance is available to homeowners and renters whose primary home or permanently occupied residence (if you’re a renter) is located in one of the 25 designated parishes affected by Hurricane Ida. But you must apply for FEMA disaster assistance to find out if you’re eligible.

Yes. If your FEMA application shows your primary residence sustained damage in the storm, a FEMA inspector will contact you to assess the level of damage. Based on the assessment, FEMA will determine if you qualify for an initial award of up to two months of rental assistance.

Let the inspector know you did not apply for assistance. If the inspector has left, call the FEMA helpline at 800-621-3362 to tell them that you did not apply. FEMA will stop all further processing for the application. If you use a relay service, such as your videophone, Innocaption or CapTel, please provide your specific number assigned to that service. It is important that FEMA is able to contact you, and you should be aware phone calls from FEMA may come from an unidentified number.

Operators can also assist you if you wish to create a new application to apply for FEMA assistance.

A fraudulent FEMA application could be a sign of identity theft. For information on responding to identity theft, visit Identity Theft | FTC Consumer Information and IdentityTheft.gov.

Do not contact the FEMA Fraud Investigations and Inspections Division, DHS Office of Inspector General, or the National Center for Disaster Fraud for the purpose of reporting identity theft.

If you qualify for temporary rental assistance, FEMA will refer you to properties such as a house, apartment, hotel or motel room that are available for rent. Rental awards are based on Fair Market Rent (FMR) rates that the U.S. Department of Housing and Urban Development identifies for a particular housing area.

Recreational vehicles such as manufactured homes or travel trailers are also rental options FEMA allows. But you are responsible for locating the unit and entering into a rental agreement with the owner.

Renters may apply for disaster assistance from FEMA. But if you have renter’s insurance, first call your insurance provider to file a claim. When you apply for FEMA assistance, FEMA will ask that you provide an insurance declaration page and a settlement or a denial letter.

Yes. If you can show evidence that your insurance settlement is delayed 30 days or more from the date you filed your claim, you may be eligible for an initial rental assistance award.

The amount provided for temporary rental assistance covers the monthly rent including essential utilities. It doesn’t include phone, cable, TV or internet service. Money for utilities is not provided separately from the rent amount but is included in the total award.

If you need more time to complete repairs on your home or to find a permanent place to live, you can apply for continued rental assistance. You would have to provide FEMA a completed Application for Continued Temporary Housing Assistance along with receipts and a permanent housing plan demonstrating a disaster-related or financial need.

Continued rental assistance can be renewed in three month increments for up to a maximum of 18 months, if necessary.

No. FEMA cannot provide you an award for a benefit you already received from your insurance company, another agency, other disaster assistance awards, or benefits you received from other registrations for assistance.

FEMA may advance you funds because your insurance was delayed, with your understanding that you will return the funds to FEMA once you receive your insurance settlement.

Survivors who have already applied for FEMA assistance but were later evicted due to damage to other parts of their home should call FEMA at 800-621-3362 or visit a temporary disaster recovery center. Displaced survivors can reach out even if they were previously determined ineligible for FEMA assistance. Check the FEMA App or visit the FEMA DRC Locator to find the locations and hours of operation of the temporary disaster recovery centers.

Last updated October 13, 2021