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Puerto Rico Hurricane Fiona

DR-4671-PR
Puerto Rico

灾难期: 9月 17, 2022 - 9月 21, 2022

日宣布日期: 9月 21, 2022


Now Closed: Period to Apply for Disaster Assistance

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The last day for individuals and families to apply for assistance after this disaster has passed. You are no longer able to begin a new claim.

To check the status on a previously submitted claim, visit DisasterAssistance.gov.

我已申请了援助。接下来会发生什么?

会收到 FEMA 邮寄或电邮的通知信。可能需要核实身份或完成住房检查。由于 COVID-19 并需要保护员工和幸存者的安全和健康,所有检查都将通过电话进行。

“灾后援助”小册子

“灾后援助”小册子已翻译成 27 种语言,是一种可在社区分发的工具,用于帮助公众了解可在灾后复原中支持个人和家庭的 FEMA 援助类型。

下载小册子

志愿者与捐赠

灾后复原可能需要很多年,但有很多援助方法,例如,捐赠现金、需要的物品或时间。进一步了解如何援助有需要的人

处理与 FEMA 的事务

如有兴趣提供有偿服务和救灾物资,请先 访问处理与 FEMA 的事务页面


Local Resources Custom Text

Period to Apply for Hurricane Fiona Disaster Assistance Has Closed

The period to apply for Disaster Assistance ended on Monday, November 21, 2022. However, help is still available. Applicants should get in touch with FEMA to update information and receive application assistance.

Ways to Get in Touch With FEMA

  • Going online at DisasterAssistance.gov to check application status, upload requested documents, update contact information, and submit an appeal.
  • Calling the FEMA Helpline at 1-800-621-3362 to discuss their case with a FEMA representative, receive help understanding a FEMA determination, help writing an appeal, and rescheduling a missed home inspection. Press 1 for English, 2 for Spanish and 3 for all other languages.
    • People who use a relay service such as video relay service (VRS), captioned telephone service or others, provide FEMA the number for that service. Phone lines operate from 7 a.m. to 2 a.m. seven days a week.

Keep Your Recovery on Track

Rebuild Stronger: Free Advice from a Specialist

Disaster survivors who are repairing their homes after Hurricane Fiona can visit select Walmart, Home Depot and National Lumber hardware stores to talk with FEMA mitigation specialists about their damage and discuss how to make homes stronger and safer during the rebuilding process. FEMA mitigation specialists will share tips about rebuilding and protecting homes from future disaster-related damage, such as high winds and water. They will also provide information on topics such as selecting contractors, understanding flood insurance coverage and emergency preparedness. Find a location near you:

FEMA mitigation specialists will be available at the following stores from 8:30 a.m. to 5:00 p.m., January 31 - February 4 at:

  • Walmart Cayey, Plaza Cayey 102, 8000 Ave. Jesus T. Piñero, Cayey, PR 00736     

    • Puerto Rican Sign Language interpreters available: Feb. 3

  • Home Depot Mayagüez, Western Plaza, Carr. Núm. 2, Km 149.5, Mayagüez, PR 00682     

    • Puerto Rican Sign Language interpreters available: Jan. 31 & Feb. 2

  • National Lumber Salinas, Monserrate Mall, Carr. Núm. 1, Km 1.8, Calle Luis Muñoz Rivera, Salinas, PR 00751     

    • Puerto Rican Sign Language interpreters available: Feb. 1

       

Mitigation plans are key to breaking the cycle of disaster damage and reconstruction. Learn More

Verifying Home Ownership or Occupancy

FEMA is required to verify you lived at the address in your application as your primary residence before providing most types of IHP Assistance. FEMA is also required to verify you owned your home before providing Home Repair or Replacement Assistance.

As part of our effort to make the disaster assistance process quicker and reduce the burden on applicants, we try to verify occupancy and ownership by using an automated public records search.

If we cannot verify you lived in or owned the home that you listed in your application, we will ask you to provide documents to prove occupancy and/or ownership to help us determine if you are eligible for assistance.

Learn more:

How to Appeal Your FEMA Determination

If you disagree with a FEMA decision about your eligibility for disaster assistance, you have the right to submit an appeal within 60 days from the date FEMA has on the determination letter.

An appeal is a written request to FEMA to review your file again, and an opportunity to provide new or additional information not previously submitted that may affect the decision. You may appeal any decision from FEMA regarding your application for Individual Assistance, such as your initial eligibility decision, the amount or type of assistance provided to you, late applications, requests to return money, or a denial of Continued Temporary Housing Assistance.

In your appeal provide documentation of the damage that affected your essential living space or made your home uninhabitable. That includes home repair estimates and receipts, insurance information (settlements/denial of claim letter), contractor bids or photos. And be sure to include any information or documents that FEMA requests in the decision letter.

Keep in mind that after FEMA receives your letter, you may receive a phone call or a follow-up letter asking for more information.

You can get help writing your appeal letter, as well as address other disaster-related legal concerns through free legal disaster-related assistance provided by Disaster Legal Services (DLS). For information about DLS, call the toll-free legal aid hotline Monday – Friday: 8 a.m. – 6 p.m. at 1-800-981-5342 or by email at info@ayudalegalpr.org.

If you have questions regarding the determination letter you received or how to file an appeal, you may contact a FEMA Helpline agent at 1-800-621-3362 (FEMA), or (TTY) 1-800-462-7585. You may also choose to request a copy of your file from FEMA to help you understand why you received the decision you want to appeal.

For more information and advice on the appeals process, see: Tips for Appealing a FEMA Decision

Beware of Fraud and Scams

After disasters there are people who will try to take advantage of survivors. Protect yourself from fraud, scams, and identity theft:

  • Do not let someone into your home who claims to be a FEMA employee but does not have a FEMA photo ID. Always ask to see a FEMA photo ID badge. A FEMA shirt or jacket is not proof of identity.
  • FEMA personnel will never ask for money in exchange for an inspection or application assistance.
  • If you get a call informing you that you are eligible for a FEMA disaster assistance program, do not provide any personal information. FEMA personnel will not contact you if you did not register for FEMA assistance.

If you suspect fraud, contact local law enforcement and call the FEMA Disaster Fraud Hotline at 1-866-720-5721.

Learn more

Additional Resources

Disaster Legal Services (DLS)

Disaster Legal Services can provide free legal help to low-income disaster survivors. If you are not able to get adequate legal services for your disaster-related needs, DLS may be able to help with the following:

  • Insurance claims for medical bills, loss of property, and loss of life 
  • New wills, powers of attorney, and other legal papers lost during the disaster
  • Home-repair contracts and contractors
  • Problems with landlords
  • Proof of homeownership
  • FEMA assistance appeals

Disaster Legal Services attorneys are not FEMA employees. Their services are confidential and they do not share information with FEMA. 

For information about DLS, call the toll-free legal aid hotline Monday - Friday from 8 AM - 6PM at 1-800-981-5342 or by email at info@ayudalegalpr.org. This service is provided by the Young Lawyers Division of the American Bar Association and Servicios Legales de Puerto Rico in collaboration with FEMA.

Additional Multimedia

Below you can find social media graphics and images with important safety messaging in various languages, including English, Chinese, Spanish and Vietnamese.

Social Media and Contact Information


供资义务

个人协助 金额
住房援助 (HA) 总额 - 获批金额 $45,981,515.49
其他需求援助 (ONA) 总额 - 获批金额 $565,981,728.27
获批个人和家庭计划总额 $611,963,243.76
获批个人援助申请 730324
公共援助 金额
Emergency Work (Categories A-B) - Dollars Obligated $111,788,317.02
Permanent Work (Categories C-G) - Dollars Obligated $237,846.97
保留公共援助补助金总额 $117,873,335.46