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Flood Insurance Advocate

The Office of the Flood Insurance Advocate (OFIA) advocates for the fair treatment of policyholders and property owners by:

  • Providing education and guidance on all aspects of the National Flood Insurance Program (NFIP)
  • Identifying trends affecting the public
  • Making recommendations for NFIP improvements to FEMA leadership
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OFIA 2021 Annual Report: The Voice of the Customer coverpage

OFIA 2021 Annual Report: The Voice of the Customer

The 2021 OFIA Annual Report highlights affordability issues across the NFIP and makes recommendations for programmatic improvements.

View Report

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What Information Can OFIA Help Me Find?

Common Misconceptions about Flood Insurance

FEMA’s Office of the Flood Insurance Advocate has created four videos to explain commonly misunderstood topics about the National Flood Insurance Program. 

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More information about these videos can be found here.

Information about the Flood Insurance Advocate

Visit the Resource Library to view fact sheets, annual reports, progress reports and periodic reports.

Ask the Advocate

Please contact us if you have unresolved concerns or unanswered questions about FEMA’s National Flood Insurance Program, floodplain mapping or flood mitigation programs.  You may send an email directly to our team. We look forward to assisting you.

Se habla Español.

Ask the Advocate

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To help us protect your privacy, please do not include sensitive personal data, such as your Social Security number, date of birth or driver’s license number.