SAN JUAN, Puerto Rico – Survivors of Hurricane Maria and the devastating floods may have lost or damaged important documents. The below organizations can assist with obtaining official copies.
Government of Puerto Rico
Nutrition Assistance for Puerto Rico
(Puerto Rico operates this program in place of the Supplemental Nutrition Assistance Program – SNAP.)
Website: https://www.benefits.gov/es/benefits/benefit-details/363
Birth, Death, Marriage & Divorce Records
Phone: 787-765-2929 Ext. 6131
Website: https://www.cdc.gov/nchs/w2w/puerto_rico.htm
Department of Transportation & Public Works (DTOP)
Duplicate Driver’s License
Website: http://www.dtop.gov.pr/servicios/det_content.asp?cn_id=96
Duplicate License Plates & Car Titles
Website: http://www.dtop.gov.pr/servicios/det_content.asp?cn_id=177
Utilities Change of Address
Autoridad de Energía Eléctrica (AEE)
Phone: 787-521-3434 or 800-981-2434
Website: https://www.aeepr.com/
Financial
Puerto Rico Dept. of Finance / Taxpayer Services
Phone: 787-622-0123
Website: http://www.hacienda.gobierno.pr/documentos/modelo-sc-2907-solicitud-de-copia-de-planilla-relevo-de-herencia-y-de-donacion-e-instruccionesform-29071-request-copy-return-estate-or-gift-certificate-release
Bank Checks, ATM/Debit Cards, Safe Deposit Boxes:
Phone: 877-275-3342
Website: www.fdic.gov
U.S. Savings Bonds:
Phone: 800-722-2678 or 800-553-2663
Website: http://www.treasurydirect.gov/
U.S. Tax Returns:
Phone: 800-829-1040
Website: http://www.irs.gov
Credit Cards: Contact the issuing institution:
- American Express: 800-992-3404
- https://online.americanexpress.com/myca/mobl/us/static.do?page=un_lostorstolen
- Bank of America: 800-732-9194 https://www.bankofamerica.com/privacy/report-lost-stolen-credit-card.go
- Chase: 800-432-3117 https://www.chase.com/credit-cards/customer-service
- Citibank: 800-950-5114 https://online.citi.com/US/JRS/pands/detail.do?ID=DebitCreditCardSecurity
- Discover: 800-347-2683 www.discover.com/credit-cards/help-center/
- Master Card: 800-622-7747 www.mastercard.com/cgi-bin/emergserv.cgi
- Visa: 800-847-2911 www.usa.visa.com
Identification Records:
Social Security Card: Phone: 800-772-1213Website: www.ssa.gov Medicare Card:Phone: 800-772-1213Website: www.socialsecurity.gov/medicarecard/ Green Card: Phone: 800-375-5283Website: http://www.uscis.gov/green-card/after-green-card-granted/replace-green-card U.S. Passport: Phone: 202-955-0430 or 1-877-487-2778Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html Military Records: Phone: 866-272-6272Website: www.archives.gov/contact/
Homeowner Records:
Insurance Documents:Check with your private insurance agent or insurance company. Real Estate and Property Records (Mortgage Documents, Deeds, etc.):Contact your own lender or real estate attorneyWebsite: http://propertydeeds.org
Additional Resources:
Medical and Prescription Records:Contact your doctor or preferred pharmacy. National Archives Records:Website: Generalhttp://www.archives.gov/preservation/records-emergency/public.htmlWebsite: Saving family records http://www.archives.gov/preservation/disaster-response/guidelines.html
NOTE: FEMA does not endorse any specific products or services.
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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711/VRS - Video Relay Service; TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish).
The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters, which can cover the cost of replacing lost or disaster-damaged real estate and personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.