SAN JUAN, Puerto Rico – Survivors of Hurricane Maria and the devastating floods may have lost or damaged important documents. The below organizations can assist with obtaining official copies.
Government of Puerto Rico
Nutrition Assistance for Puerto Rico
(Puerto Rico operates this program in place of the Supplemental Nutrition Assistance Program – SNAP.)
Birth, Death, Marriage & Divorce Records
Phone: 787-765-2929 Ext. 6131
Department of Transportation & Public Works (DTOP)
Duplicate Driver’s License
Duplicate License Plates & Car Titles
Utilities Change of Address
Autoridad de Energía Eléctrica (AEE)
Phone: 787-521-3434 or 800-981-2434
Puerto Rico Dept. of Finance / Taxpayer Services
Bank Checks, ATM/Debit Cards, Safe Deposit Boxes:
U.S. Savings Bonds:
Phone: 800-722-2678 or 800-553-2663
U.S. Tax Returns:
Credit Cards: Contact the issuing institution:
- American Express: 800-992-3404
- Bank of America: 800-732-9194 https://www.bankofamerica.com/privacy/report-lost-stolen-credit-card.go
- Chase: 800-432-3117 https://www.chase.com/credit-cards/customer-service
- Citibank: 800-950-5114 https://online.citi.com/US/JRS/pands/detail.do?ID=DebitCreditCardSecurity
- Discover: 800-347-2683 www.discover.com/credit-cards/help-center/
- Master Card: 800-622-7747 www.mastercard.com/cgi-bin/emergserv.cgi
- Visa: 800-847-2911 www.usa.visa.com
NOTE: FEMA does not endorse any specific products or services.
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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711/VRS - Video Relay Service; TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish).
The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters, which can cover the cost of replacing lost or disaster-damaged real estate and personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.