What is the National Business Emergency Operations Center?
The National Business Emergency Operations Center (NBEOC) is FEMA's virtual clearing house for two-way information sharing between public and private sector stakeholders to help people before, during, and after disasters.
The NBEOC was created to enhance communication and collaboration with private industry partners and ensure their integration into disaster operations at a strategic and tactical level. During response operations, NBEOC members are linked into FEMA's National Response Coordination Center (NRCC), activated Regional Response Coordination Centers (RRCCs), and the broader network of emergency management operations to include our state and federal partners.
The NBEOC offers a platform to share information on impacts, operating status, and recovery challenges, as well as access to information to support business continuity decisions, and integration into planning, training, and exercises. Participation in the NBEOC is voluntary and open to all organizations with significant and multistate geographical footprints in the private sector, which include large businesses, chambers of commerce, trade associations, universities, think-tanks, and non-profits.
Register: We invite those wishing to join the NBEOC to register for a NBEOC Service Desk account by emailing your name, email address, organization, and position title to NBEOC@max.gov with the subject line NBEOC Service Desk Access and complete the membership agreement.
NBEOC Dashboard: A web-based portal that provides real-time information on the latest incident updates, preparedness messaging, response and recovery resources, and applicable government points of contact.
NBEOC Service Desk: The service desk allows NBEOC members to communicate, share status updates, track requests for information and meetings, and submit offers of support all through a single customer portal.
Businesses Preparedness: Ready Business provides tools and resources for business preparedness.
Training: This training webpage provides an overview of emergency management training programs and opportunities available at the Emergency Management Institute, Center for Domestic Preparedness, as well as the National Training and Education Division.
How Do I Do Business with FEMA
Register your company on the System for Award Management (SAM) website (www.SAM.gov) in order to bid on contracting opportunities at the Federal Business Opportunities (FBO) website (www.FBO.gov). There is no fee for either of these websites. The information you provide is also made available to FEMA’s contracting officers and program managers who may contact you if there is an identified need for the goods or services offered. For technical support with SAM.gov and FBO.gov, please contact the Federal Service Desk at www.FSD.gov or (866) 606-8220.
Information on FEMA’s contracting process is located on FEMA’s Industry Liaison Program Webpage.
Small Businesses: Small businesses seeking more information on contracting with the federal government, can also refer to the Small Business Administration at: https://sba.gov/contracting. Additionally, Procurement Technical Assistance Centers (PTACs) around the country provide free help to local businesses wishing to compete successfully in the government marketplace. Locate a center near you: www.aptac-us.org
Services During Disasters: If seeking to do business with FEMA in support of a disaster recovery effort, please note that in accordance with the Robert T. Stafford Act, FEMA’s goal is to seek local companies within the disaster area for goods and services related to a specific disaster when practical and feasible.
If you are interested in performing disaster response and recovery work, such as debris removal, become a member of the Corps of Engineers Contractor Registry by registering on their website. Explore all the links under “Emergency Operations” to include the contracting in disasters information.
Providing Transportation Services: Have a transportation business? FEMA procures its transportation needs through the FEMA Tender of Service Program. For information regarding how to register for the FEMA Tender of Service Program, please visit: www.fema.gov/transportation-programs . The Program website provides information regarding the Steps to Become a FEMA-Approved Transportation Service Provider. You will also find links to important program documents, including the FEMA Standard Tender of Service (FEMA STOS) and FEMA Uniform Rules Tariff, which lay out the requirements, terms, and conditions for participation in the program.
Providing Housing to Disaster Survivors: During disaster response and recovery, FEMA may activate the "Emergency Lodging Assistance (ELA) Program", also known as the “Transitional Shelter Assistance (TSA)" program, to provide temporary lodging assistance to disaster evacuees. Hotels outside of the affected areas are eligible to participate in the emergency lodging assistance programs. For information on how a to participate, please visit Corporate Lodging Consultants Lodging.
Where Can I Send Donations?
If you would like to give in-kind donations, coordinate with NVOAD organizations to identify the best ways to pick up and drop off your donations. To responsibly donate goods, the National Voluntary Organizations Active in Disasters (NVOAD) website has information on non-profit organizations accepting or registering individual and corporate in-kind donations.
Unsolicited donated goods (e.g., clothing, miscellaneous household items, and mixed or perishable foodstuffs) require voluntary agencies to redirect valuable resources away from providing services to sort, package, transport, warehouse, and distribute items that may not meet the needs of disaster survivors.
NVOAD Resource Center: http://www.nvoad.org/resource-center
FEMA Donation Policy: www.fema.gov/donate
Partner with the Red Cross: www.redcross.org/find-your-local-chapter
As for Small Businesses, What Should I Know?
For small businesses, small agricultural cooperatives, small businesses engaged in aquaculture, and most private, nonprofit organizations of any size, the Small Business Administration (SBA) offers Economic Injury Disaster Loans (EIDL) to help meet working capital needs caused by a disaster. EIDL assistance is available regardless of whether the business suffered any property damage. For information on SBA disaster loans, visit https://disasterloan.sba.gov/ela/Declarations/Index.
Business owners may apply online using SBA’s secure website at https://disasterloan.sba.gov/ela/ or get help from SBA representatives at open Disaster Recovery Centers (DRCs). DRC location information is available via the FEMA App.
Disaster loan information is also available from SBA’s Customer Service Center by calling (800) 659-2955 or emailing email@example.com. Individuals who are deaf or hard of hearing may call (800) 877 8339. For more disaster assistance information, visit http://www.sba.gov/disaster. Completed applications should be mailed to: U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155.
Disaster Help Desk is another resource for small and medium-sized enterprises seeking information to recover and reopen quickly. The Help Desk is available at 1-888-MY-BIZ-HELP (888-692-4943) or firstname.lastname@example.org.
Where Can I Find Status Updates?
For a list of shelters:
Shelter information is available through the FEMA App and American Red Cross.
For transportation networks:
• Airport Status
• Port Status
• Highway Status
• Transportation Emergency Information
• Traffic & Road Closures
• Declarations, Waivers, Permits
• Storm Central (All Hazards Consortium)
For US citizens traveling abroad who may have been impacted by a disaster and requesting assistance:
Follow any emergency instructions provided by local authorities. In case of an emergency, contact the State Department at 1-888-407-4747 (from the US and Canada), +1-202-501-4444 (from all other countries). This includes travel to U.S. territories or other countries.