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Government Assessment of Constituent Needs During COVID-19

Case Study Last Reviewed: June 4, 2020

Governments can use different survey methods, such as online forms and socially distanced household visits, to assess constituent needs and better formulate outreach and response plans.

The following is a list of key findings and considerations for jurisdictions and communities regarding ongoing COVID-19 operations across the country. These are best practices for consideration and do not constitute and should not be considered as guidance in any way.

This document contains references and links to non-federal resources and organizations. This information is meant solely for informational purposes and is not intended to be an endorsement of any non-federal entity by FEMA, U.S. Department of Homeland Security, or the U.S. government.

Potential Best Practices

  • Round Rock, Texas, has surveyed over 1,200 residents about their households’ main concerns, how residents have assisted others in their communities, and what kind of information residents find most helpful for the local government to share. The results of the survey are published on the city’s website, and the city has also included “What we heard” and “What we’re doing” sections in response to highlighted concerns.
  • The Kaua’i, Hawaii, District Health Office (KDHO) conducted door-to-door and phone Community Assessment for Public Health Emergency Response surveys to understand the impact of COVID- 19 on households in Kaua’i. Data will be used to meet immediate needs of families.
    • Survey teams used adequate personal protective equipment (PPE) and practice social distancing when conducting household surveys.
    • Teams surveyed households about their knowledge, attitudes, and practices related to the pandemic, as well as the financial and mental impact of COVID-19.


  • A research firm has offered free survey tools and tips for local governments to engage with communities to better adapt outreach and response based on community needs.
Last updated February 2, 2021