Most National Flood Insurance Program inquiries can be addressed by existing FEMA resources and working with the flood policy insurer. For unresolved issues or topics, policyholders and property owners may seek assistance or clarification by submitting an email to “Ask the Advocate.”
The mission of the OFIA is to advocate for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the NFIP, identifying trends affecting the public, and making recommendations for program improvements to FEMA leadership.
Do not enter Sensitive Personal Identifiable Information (PII) such as SSN, DOB or driver's license number. Refer to the FEMA Privacy Policy.
ATTENTION: It is the intent of the Office of the Flood Insurance Advocate (OFIA) to respond to your inquiries within two (2) business days. Replies from the OFIA will be addressed as: noreply @salesforce.com On Behalf Of "Office of the Flood Insurance Advocate". If you do not find a reply from the OFIA in your inbox within two (2) business days, please check your spam or junk folders for a reply and respond accordingly.