This page provides information about the Claims Adjuster Certification process.
How do I register for a Claims Workshop?
View our Claims Adjuster Workshop Schedule for a complete list of workshops and registration instructions.
What is the application process for becoming a certified Adjuster?
The application form and information about the process and requirements are located on FEMA's Adjuster Participation in the NFIP page.
For additional details regarding application submission and processing, please refer to the NFIP Services page.
How can I get a current year ID card?
For assistance with your ID card or certification application, contact NFIP iServices at NFIPClaimsMailbox@fema.dhs.gov or (301) 386-6356.
I have forgotten my FCN (Flood Certification Number).
Contact the NFIP iServices help desk at NFIPClaimsMailbox@fema.dhs.gov, or (301) 386-6356.
NFIP Adjustment Standards and Requirements
New and veteran NFIP certified adjusters should refer to the NFIP Claims Manual for details about adjustment standards and requirements. These standards and requirements begin on page II-2 of the manual and are critical to a successful NFIP flood claim adjustment.