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FEMA Employee Resources

From day-to-day operations to months of deployment, FEMA provides its employees with digital access to programs, benefits and services. These resources are meant to support you while you work to support others. 

You can access the following employee resources from any location and any computer.

FEMA Travel Assistance

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Questions about FEMA Travel Policy? Contact: FEMA-TravelPolicy@fema.dhs.gov

Customer Service Support for FEMA Travel Card

Travel Card Client Support Line

Cardholder and General Inquiries, please reach out to the FEMA Travel Card Client Support during regular business hours 8:00 a.m. - 5:00 p.m. M-F (EST).

Contact: 540-504-1900

Travel Card Assistance (After Hours/ Weekends)

For immediate assistance with a travel card issue during evenings, weekends, or holidays:

Contact Citibank’s 24/7 Customer Service Team at 800-790-7206.

Citibank Customer Service can assist cardholders with most emergency issues including:

  • Declined transactions
  • Lost/stolen/compromised card
  • Other critical issues that require immediate action to ensure you remain travel ready.

Travel Card Online Access

Manage your Travel Card account online with CitiManager.

Citibank's online account management system, provides cardholders with a single point of access to view:

  • Statements online
  • Confirm account balances
  • Make payments
  • Sign up for paperless statements

For More Information

For additional resources available to FEMA employees, visit the FEMA Intranet site or the Department of Homeland Security's employee resources

For questions or concerns, email the FEMA Workforce Management Division, which supports FEMA’s operational readiness and the execution of field operations.

Last updated Jul 23, 2020

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