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Flood Insurance Advocate

The Office of the Flood Insurance Advocate (OFIA) advocates for the fair treatment of policyholders and property owners by:

  • Providing education and guidance on all aspects of the National Flood Insurance Program (NFIP)
  • Identifying trends affecting the public
  • Making recommendations for NFIP improvements to FEMA leadership
Two people exchanging information for a claim submission.

Videos Explaining Common Misconceptions about Flood Insurance

FEMA’s Office of the Flood Insurance Advocate has created four videos to explain commonly misunderstood topics about the National Flood Insurance Program. Learn about the process for filing an NFIP claim, how basements are defined under the NFIP, flood risk, and when flood insurance is required

More information about these videos can be found here.

What Information Can OFIA Help Me Find?

Information about the Flood Insurance Advocate

Visit the Resource Library to view fact sheets, annual reports, progress reports and periodic reports.

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Icon of a Webpage Document Showing Varying Lines

Five Years of Advocacy Report

The OFIA is pleased to announce release of its Five Years of Advocacy Report.  This report is intended to support the ongoing improvements to the NFIP with the goal of reducing the complexity of the program. 

Ask the Advocate

Please contact us if you have unresolved concerns or unanswered questions about FEMA’s National Flood Insurance Program, floodplain mapping or flood mitigation programs.  You may send an email directly to our team. We look forward to assisting you.

Se habla Español.

Ask the Advocate

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To help us protect your privacy, please do not include sensitive personal data, such as your Social Security number, date of birth or driver’s license number.