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Illinois State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

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For reference, see the full list of disaster recovery service categories covered in the below local resource list.

These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

Illinois State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

CategoryEntityType of AssistanceTelephone Number
Access and Functional Needs and DisabilitiesIllinois Council on Developmental DisabilitiesInformation on state and public resources for people with developmental disabilities.Chicago: 312-814-2080
Springfield: 217-782-9696
Access and Functional Needs and DisabilitiesIllinois Life Span - Statewide Information Resource & Referral Advocacy & Services for People with Developmental DisabilitiesInformation on state and public resources for people with developmental disabilities.800-588-7002
Access and Functional Needs and DisabilitiesIllinois Department of Human Services // Vocational RehabilitationInformation on state and public resources for people with disabilities.800-843-6154
TTY: 866-324-5553
Access and Functional Needs and Disabilitiesillinois Deaf and Hard of Hearing CommissionCounseling, training, communications devices, and interpreter services.877-455-3323
VP: 217-303-8010
TTY: 888-261-2698
Aging ServicesIllinois Department on AgingThis service links those who need assistance with state and local area agencies on aging and community-based organization.Hotline: 800-252-8966
Main: 217-785-3356
TTY:  888-206-1327
Agricultural AidUSDA-Illinois Farm Service AgencyUSDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine.217-241-6600 ext 2
Agricultural AidUSDA-Illinois Rural DevelopmentUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 217-403-6200
TTY: 217-403-6240
Animal Health & AssistanceIllinois Department of AgricultureVarious links to disaster resources217-782-2172
TDD: 866-287-2999
Consumer ServicesIllinois Attorney General - Consumer Complaints DivisionConsumer Information and Consumer Fraud Hotlines. Various hotlines for civil rights, disability rights, environment crime, health care and identity theft listed on website.Chicago: 800-386-5438
Springfield: 800-243-0618
Carbondale: 800-243-0607
Spanish: 866-310-8398
Homeowner Helpline:
See online directory for various programs
Crisis CounselingIllinois Department of Human Services:  Crisis InterventionCrisis counseling, crisis intervention, online Community Mental Health Center (CMHC) office locator.Emergency: 911
Online directory for local offices
Disaster Specific Information   
Disaster Unemployment AssistanceIllinois Employment Security - IDES TeleServProvides assistance to those out of work due to the disaster, including self-employed persons, farm/ranch owners, and others not covered under regular unemployment programs.Certify for Benefits:
Hotline:  800-244-5631
TTY:  866-488-4016
Environmental QualityState of Illinois Environmental Protection AgencyInformation about clean up, accidental releases, recycling, public notices and and online reporting and complaints.217-782-3397
Essential NeedsIllinois Department of Human ServicesAssistance in filing an application for public assistance including Supplemental Nutrition Assistance Program (SNAP or food stamps), Temporary Aid for Needy Families (TANF), child care, rehabilitation services, and other services to meet basic needs.DHS Helpline: 800-843-6154
TTY:  866-324-5553 
Essential NeedsIllinois Department of Human Services: Women, Infants & Children (WIC)WIC is a food assistance program for Women, Infants, and Children. Nutrition evaluation and monthly vouchers to receive free supplemental, nutritional foods.Main: 217-782-2166
DHS Helpline: 800-843-6154
TTY: 866-324-5553
Essential NeedsFoodPantries.orgReferrals to organizations providing emergency food assistance.Online directory
Essential NeedsFeeding IllinoisReferrals to organizations providing emergency food assistance.630-768-8068
Online directory
Essential NeedsIllinois United Way 211- Information & Referral HelplineReferrals to organizations providing emergency food, clothing, shelter, medical, crisis counseling, rental, and utility assistance. 2-1-1
Family & Protective ServicesIllinois Department of Children and Family ServicesIndividuals concerned with children at risk for abuse and neglect. Emergency: 911
Hotline: 800-252-2873
Main: 800-232-3798
Main: 217-524-2029
Family & Protective ServicesIllinois Department on Aging: Adult Protective ServicesIndividuals concerned with possible elder abuse, neglect, or exploitation.Emergency: 911
Hotline: 866-800-1409
TTY: 888-206-1327
Financial AssistanceIllinois Department of Human ServicesInformation and application assistance in filing for state financial assistance.800-843-6154
TTY: 866-324-5553
Financial AssistanceU.S. Small Business Administration Disaster Customer Service Center (SBA)Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster.800-659-2955 TTY: 800-877-8339
Health Care ServicesIllinois Department of Healthcare and Family ServicesReferrals to local state assisted medical facilities and information on how to apply for Medicaid.800-226-0768
Online directory of services
Health Care ServicesIllinois All KidsThe All Kids program offers many Illinois children comprehensive healthcare that includes doctors visits, hospital stays, prescriptions, vision care/eyeglasses, dental care and asthma inhalers.866-255-5437
TTY: 877-204-1012
Housing InformationSocial Serve Illinois Housing Resource is a non-profit organization that assists in finding affordable housing free of charge. Callers work with trained, bilingual call center specialists to find affordable housing. 877-428-8844
Housing InformationIllinois HUD - Public & Indian Housing Resource CenterReferrals to local HUD Counseling Office for assistance applying for Public Housing assistance.800-955-2232
Online directory for local offices
Housing InformationHUD HotlinesHotline numbers for various HUD Help LinesSee Directory
InsuranceIllinois Division of InsuranceGeneral insurance information and fraud reporting services.Health Ins: 877-527-9431
Medicare: 800-548-9034
Other Ins:  866-445-5364
Chicago: 312-814-2420
Legal ServicesIllinois State Bar AssociationInformation and referrals to attorneys providing legal services to individuals affected by a disaster.Springfield: 217-525-1760
Chicago: 312-726-8775
Legal ServicesIllinois LawyerFinder Phone ServiceInformation and referrals to attorneys providing free or reduced fee legal services to individuals affected by a disaster.800-922-8757
Legal ServicesCoordinated Advice & Referral Program for Legal ServicesInformation and referrals to attorneys providing free or reduced fee legal services to individuals affected by a disaster.312-738-9200
Roadside Assistance & RoadIllinois Department of Transportation - Road Conditions HotlineOnline traffic maps with road conditions and closures.  Recorded road condition information800-452-IDOT (4368)
Tax AssistanceIllinois Department of Revenue - Tax AssistanceState tax information assistance800-732-8866
TDD: 800 544-5304
Veterans ServicesIllinois Department of Veteran's AffairsInformation regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance.217-782-6641
In state: 800-437-9824
TTY: 217-524-4645
Vital StatisticsIllinois Secretary of State - Driver ServicesDuplicate drivers licenses, auto registrations, and title services.Springfield Office: 217-782-6212
Chicago Office: 312-793-1010
TDD/TTY: 888 261-5238
Vital StatisticsIllinois Department of Public Health - Vital RecordsDuplicate birth/death/marriage certificates or other vital documents.217-782-6554

Referrals Last Updated: May 2024