The Office of the Flood Insurance Advocate (OFIA) advocates for the fair treatment of policyholders and property owners by:
- Providing education and guidance on all aspects of the National Flood Insurance Program (NFIP)
- Identifying trends affecting the public
- Making recommendations for NFIP improvements to FEMA leadership
OFIA 2021 Annual Report: The Voice of the Customer
The 2021 OFIA Annual Report highlights affordability issues across the NFIP and makes recommendations for programmatic improvements.
What Information Can OFIA Help Me Find?
Information Related to NFIP Flood Insurance
Information Related to Flood Hazard Mapping
Information Related to Hazard Mitigation Assistance
Information Related to Floodplain Management
Common Misconceptions about Flood Insurance
FEMA’s Office of the Flood Insurance Advocate has created four videos to explain commonly misunderstood topics about the National Flood Insurance Program.
FEMA’s Flood Insurance Advocate Explains Flood Claims
More information about these videos can be found here.
Information about the Flood Insurance Advocate
Visit the Resource Library to view fact sheets, annual reports, progress reports and periodic reports.
Ask the Advocate
Please contact us if you have unresolved concerns or unanswered questions about FEMA’s National Flood Insurance Program, floodplain mapping or flood mitigation programs. You may send an email directly to our team. We look forward to assisting you.
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Ask the Advocate
To help us protect your privacy, please do not include sensitive personal data, such as your Social Security number, date of birth or driver’s license number.