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Appendix 1 - Performance Measures

Goal 1

Goal 2

Goal 3

The Strategic Plan sets out three overarching goals and identifies the specific objectives that we will pursue over the next five years.

The below performance measures outline how we will measure progress.

Goal 1 - Instill Equity as a Foundation of Emergency Management

Objective 1.1 Cultivate a FEMA that prioritizes and harnesses a diverse workforce

Measure: Percent of FEMA’s workforce reflecting the diversity of the nation
FEMA’s commitment to ensuring its leadership and workforce reflect the diversity of the nation will be captured through this performance measure. Specific diversity factors will be determined to compare FEMA’s workforce with the representation of the nation.

Measure: Percent of staff who see diversity, equity and inclusion valued in their work and the decision-making processes
Using the Federal Employee Viewpoint Survey, FEMA will examine the results of several questions related to diversity, equity and inclusion to determine if FEMA’s workforce demonstrates an increased commitment to integrating diversity, equity and inclusion in delivering the agency’s mission.

Objective 1.2 Remove barriers to FEMA programs through a people first approach

Measure: Percent of FEMA programs with feedback loops that integrate input from communities
FEMA will use this measure to track progress made toward incorporating feedback received from communities into programs. Feedback could be incorporated through guidance, policy, service delivery and program design. FEMA recognizes the need to ensure programs continually review and respond to feedback, and this measure will track the commitment to this priority.

Measure: Percent of FEMA’s programs that require implementing partners to advance equity in their programs
Ensuring the equitable achievement of program outcomes is the responsibility of everyone. This measure will enable FEMA to monitor progress made toward the outcome of partners having the capability and tools required to advance equity into their programs.

Objective 1.3 Achieve equitable outcomes for those we serve

Measure: Percent of FEMA’s programs that evaluate and report on outcomes
FEMA will use this measure to track progress toward evaluating and reporting outcomes for each program.

Goal 2 - Lead Whole of Community in Climate Resilience

Objective 2.1 Increase climate literacy among the emergency management community

Measure: Percent of participants who report being better prepared to address the impacts of climate change after receiving trainings that incorporate climate adaptation information
This measure will assess if participants in FEMA trainings report being better prepared to address the impacts of climate change after attending training that has incorporated climate adaptation information.

Measure: Percent of exercise sponsors who report that their organizations are better prepared to address the impacts of climate change after participating in exercises that incorporate climate change adaptation information
This measure will assess if sponsors of exercises believe their organizations are better prepared to address the impact of climate change after participating in FEMA exercises that have incorporated climate change adaptation information.

Measure: Percent of individuals and households who have received climate information that report taking climate adaptation actions
This measure will assess if individuals and communities at risk for climate impacts have increased knowledge and application of climate adaption. This measure will evaluate the number of adults who responded affirmatively to the National Household Survey regarding questions assessing whether they had taken more than one preparedness action in the past year.

Measure: Percent of states, territories, tribal nations and local jurisdictions who have received climate information that report taking climate adaptation actions
This measure reports the percent of states, territories, tribal nations and local jurisdictions that respond affirmatively that they have taken climate adaptation actions after receiving climate information.

Objective 2.2 Build a climate resilient nation

Measure: Total investment in mitigation and recovery projects that address future conditions and climate change risk
This measure reports the amount of investment in mitigation through FEMA programs and those of other federal agency partners.

Measure: Number of properties with flood insurance coverage
This measure will assess the increase in climate adaption investments by tracking the number of properties with flood insurance coverage reported to FEMA by private insurance companies and flood insurance partners.

Measure: Percent of communities adopting risk mitigation actions
This measure reports the percent of communities that have adopted risk mitigation actions on an annual basis.

Measure: Benefit to cost ratio of the Hazard Mitigation Grants
This measure reports the estimated annual benefit to cost ratio of grants provided by the FEMA Hazard Mitigation Assistance program to lessen the impact of disasters. The program works with state, tribal, territorial and local governments engaged in hazard mitigation planning to identify natural hazards that impact them, identify strategies and activities to reduce any losses from those hazards, and establish a coordinated approach to implementing the plan.

Measure: Percent of communities in high earthquake, flood and wind-prone areas adopting disaster-resistant building codes
This measure assesses if communities have improved climate risk management by reporting the number of communities in high earthquake, flood and wind-prone areas adopting disaster-resistant building codes. Adopting disaster-resistant building codes helps strengthen mitigation nationwide to reduce the nation’s vulnerability to disasters.

Measure: Percent of total floodplain mileage mapped with improved engineering standards
This measure reports on the percentage of the total mileage charted in Flood Risk Insurance Maps, for which the program has completed a technical review required every five years by statute.

Objective 2.3 Empower risk-informed decision making

Measure: Percent of U.S population (excluding territories) covered by planned mitigation strategies
This measure determines the percent of U.S. population (excluding territories) covered by approved or approvable local Hazard Mitigation Plans. FEMA helps communities reduce risk through sound land-use planning principles (such as planned mitigation strategies), floodplain management practices and financial assistance.

Goal 3 - Promote and Sustain a Ready FEMA and Prepared Nation

Objective 3.1 Strengthen the emergency management workforce

Measure: Percent of emergency manager qualification systems adopting new standards
This measure will track the number of qualification systems within FEMA and nationally that have adopted new baseline standards for emergency managers.

Measure: Percent of promotions within FEMA utilizing career path opportunities
This measure will track the percentage of promotions from within the agency. FEMA will focus on promoting within the workforce through established career paths.

Measure: Percent of workforce retention due to career paths
This measure will monitor the retention rate of the workforce attributable to career paths, as this will enable attainment of the IM workforce readiness targets.

Measure: Percent of FEMA personnel qualified under new baseline emergency manager standards
This measure will track the number of FEMA personnel qualified as emergency managers under the newly developed baseline standards.

Measure: Number of authorities having jurisdiction that implement and maintain a cadre of personnel qualified in accordance with National Qualification System guidelines
This measure captures the number of authorities having jurisdiction with personnel qualified in accordance with National Qualification System guidelines.

Measure: Percent of authorities having jurisdiction with qualified personnel under new baseline emergency manager standards
This measure tracks the percent of authorities having jurisdiction that have qualified emergency managers under the new baseline standard for emergency managers. The purpose of this measure is to qualify and maintain a cadre of personnel using the new baseline standards.

Objective 3.2 Posture FEMA to meet current and emergent threats

Measure: Composite FEMA Readiness Indicator
This measure will capture FEMA’s Readiness across all mission areas, including mission-enabling functions.

Measure: Composite logistics readiness rate for moving, staging and delivering commodities and equipment for catastrophic disasters
This measure captures FEMA’s logistics readiness for responding to a catastrophic disaster based on the catastrophic requirements of a Cascadia incident. This measure captures the performance of six components of logistics: contracts, personnel, training, outside of continental U.S. (OCONUS) inventory, continental U.S. (CONUS) inventory, and equipment.

Measure: Percent of Incident Management workforce readiness targets achieved
This measure captures FEMA’s IM workforce readiness toward established workforce planning factors required to manage the expected disaster activity across the nation. The measure reports on two factors: 1) the number of IM workforce on board or hired, and 2) associated percentages of required trainings and tasks completed by positions.

Measure: Number of emergency management capabilities where communities are achieving less than 30% of the national capability targets
This measure captures the number of emergency management capabilities where communities are achieving less than 30% of the national capability targets as identified in the National Preparedness Report.

Measure: Average community capability compared to community goals
This measure helps to determine if FEMA programs, policies and partnerships promote the reduction of whole community gaps across all mission areas. This measure averages community capability targets compared to community capability goals.

Objective 3.3 Unify coordination and delivery of federal assistance

Measure: Percent of applicants satisfied with simplicity of the Public Assistance process
This measure gauges the percent of applicants for Public Assistance (PA) grant programs that are satisfied with the simplicity of the process throughout the recovery lifecycle. Simplicity is measured through an initial customer survey and later assessment on the several dimensions of PA service delivery. Customer experience information is collected to better identify root causes for low satisfaction (primarily in simplicity) to guide future process changes and guidance to provide a more client-focused and user-friendly experience.

Measure: Percent of applicants satisfied with simplicity of the Individuals and Households Program
This measure provides FEMA’s program managers with disaster survivors’ impressions about the simplicity of the procedures required to receive disaster relief from the Individuals and Households Program (IHP). The program collects survivors’ impressions of their interactions with IHP using standard surveys regarding five aspects of the program: 1) financial assistance arriving in a reasonable amount of time, 2) overall inspection experience, 3) simplicity of completing an application, 4) providing easy to understand disaster assistance information, and 5) financial assistance helping to meet disaster related needs.

Measure: Reduce gaps in service among federal post-disaster recovery programs
This measure captures the length of the gap in service among federal post-disaster recovery programs. This will help determine the coordination occurring between federal agencies to enable the continuity of service for individuals and communities.