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Tennessee State and Local Level Referrals
When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.
Please contact us with questions or corrections.
For reference, the local resources we list provide disaster recovery services in the categories noted below.
For reference, see the full list of disaster recovery service categories covered in the below local resource list.
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.
Tennessee State and Local Level Referrals
Use the "Search" field to look for categories or types of assistance.
|Category||Entity||Type of Assistance||Telephone Number|
|Access and Functional Needs and Disabilities||Tennessee Commission on Aging & Disability||Provides information and assistance to older persons, adults with physical disabilities, caregivers, and professionals looking for services or programs available in Tennessee.||866-836-6678|
|Access and Functional Needs and Disabilities||Disability Rights Tennessee||Disability Rights Tennessee (DRT) is a nonprofit legal services organization that provides FREE services to protect the rights of Tennesseans with disabilities.||800-342-1660|
|Access and Functional Needs and Disabilities||Tennessee Department of Human Services: Disability Services||Information and programs including counseling, rehabilitatio services, training, communications devices, technology, and interpreter services.||615-313-4700|
|Aging Services||Tennessee Commission on Aging & Disability||Provides information and assistance to older persons, adults with physical disabilities, caregivers, and professionals looking for services or programs available in Tennessee.||866-836-6678|
|Aging Services||East Tennessee Human Resource Agency (ETHRA)||Services and resources for families and individuals. Advocacy, services for independent living, nutrition, housing and utilities, employment support, transportation, judicial support, and education.||865-691-2551|
|Aging Services||Tennessee Area Agencies on Aging and Disability||Locator map for Area Agencies on Aging and Disability (AAAD). Programs include caregiver support, home and community based services, information and assistance, nutrition services, the State Health Insurance Program (SHIP), and transportation assistance.||866-836-6678|
|Agricultural Aid||Tennessee USDA Farm Services Agency||USDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine.||615-277-2600|
|Agricultural Aid||Tennessee USDA Rural Development||USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas.||615-783-1300|
|Agricultural Aid||Tennessee Department of Agriculture||Programs for consumers, businesses, and farms. Licenses, permits, financial assistance, food safety, educations resources, land and water stewardship.||615-837-5103|
|Consumer Services||Tennessee Attorneys General's Office: Consumer Protection||Information on consumer services, scams, price gouging and consumer complaint services.||615-741-1671|
|Consumer Services||Tennessee Department of Commerce and Insurance: of Consumer Affairs||Information on licensing and regulations, online complaint filing, consumer resources, scams, schemes, and swindles.||615-741-2241|
|Contractors||Tennessee Department of Commerce and Insurance: Contractors and Home Improvement||Online license verification, consumer resources, and frequently asked questions.||800-544-7693|
|Contractors||A contractor's license is required prior to contracting (bidding or negotiating a price) whenever the total cost of the project is $25,000 or more.|
|Crisis Counseling||Tennessee Department of Mental Health & Substance Abuse Services||24/7 Crisis line, crisis services, mental health services, substance abuse services, and hospitals.||Emergency: 911|
Crisis Helpline: 855-274-7471
Non-Emergency Helpline: 800-560-5767
|Crisis Counseling||Tennessee Hotlines||Directory of 24-hour and toll-free suicide prevention services, crisis intervention, and mental health services.||Emergency: 911|
See listing for local helplines and offices
|Crisis Counseling||Volunteer Behavior Health||Serving Middle, Upper Cumberland and Southeast Tennessee, Services and Programs such as adult services, addiction and co-occurring disorders, children and youth services, crisis services, and peer recovery.||Emergency: 911|
|Disaster Specific Information|
|Disaster Unemployment Assistance||Tennessee Unemployment Claims||When Disaster Unemployment Assistance is activated, the agency will provide disaster information. This assistance provides weekly beneﬁt payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs..||844-224-5818|
|Environment||Tennessee Department of Environment and Conservation||Information on environmental programs, conservation, licensing,permitting and remediation. Online directory of Environmental Field Offices (EFO) in Tennessee.||888-891-8332|
|Essential Needs||Tennessee Department of Human Services: Services for Families||Assistance in filing for public assistance programs including Supplemental Nutrition Assistance (SNAP) for food stamps, Medicaid, and other state financial assistance.||866-311-4287|
|Essential Needs||Tennessee Department of Health: Women's, Infant & Children's (WIC) Program||Nutrition evaluation and monthly coupons to receive supplemental, highly nutritious foods such as iron-fortified cereal, milk, eggs, peanut butter and dried beans. Online directory for local health department offices and WIC clinics.||800-342-5942|
|Essential Needs||East Tennessee Human Resource Agency (ETHRA)||Services and resources for families and individuals. Advocacy, services for independent living, nutrition, housing and utilities, employment support, transportation, judicial support, and education.||865-691-2551|
|Essential Needs||Chattanooga Area Food Bank||Emergency food assistance, and nutrition programs. online searchable "Hungry? We can Help" directory by zip code or county to locate assistance.||211|
|Essential Needs||Second Harvest Food Bank of Middle Tennessee||Serving Middle and West Tennessee. Emergency food assistance, online "Get Help" directory by zip code or county to locate assistance.||211|
|Essential Needs||Second Harvest Food Bank of East Tennessee||Serving East Tennesee. Emergency food assistance, online "Get Help" directory by zip code or county to locate assistance.||211|
|Essential Needs||Second Harvest Food Bank of Northeast Tennessee||Serving Northeast Tennesee counties of Carter, Greene, Hancock, Hawkins, Johnson, Sullivan, Washington and Unicoi Counties. Emergency food assistance, online "Get Help" directory by zip code to locate assistance.||211|
|Essential Needs||Mid-South Food Bank||Emergency food assistance, online "Get Help" directory by zip code to locate assistance.||901-527-0841|
|Family & Protective Services||Tennessee Department of Children's Services: Child Safety||Report child abuse and neglect. Trained case managers will guide hotline callers through a series of questions. Callers don't have to know all the details of the abuse or neglect. The case managers will determine the severity of the situation and how best to intervne.||Emergency: 911|
|Family & Protective Services||Tennessee Department of Human Services: Adult Protective Services||Adult Protective Services staff investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult.||Emergency: 911|
|Financial Assistance||Tennessee Department of Human Services: Services for Families||Assistance in filing for public assistance programs including Supplemental Nutrition Assistance (SNAP) for food stamps, Medicaid, and other state financial assistance.||866-311-4287|
|Health Care Services||Tennessee Medicaid: TennCare||Information for Tennessee's state Medicaid program TennCare, TennCare Kids, providers, and long term services and supports.||855-259-0701|
|Housing||Socialserve: Housing Resource Center||Socialserve.com is a non-profit organization that assist tenants and agencies in finding affordable housing for callers free of charge. Using a toll-free number, callers work with trained, bilingual call center specialists to find available housing.||877-428-8844|
|Housing||Tennessee USDA Rural Development||USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas.||800-342-3149|
|Identity Theft||Tennessee Bureau of Investigation: Identity Theft||Information for victims of identity theft including what steps to take and agencies to report theft.||615-744-4000|
|Insurance||Department of Commerce & Insurance||General insurance information, license verification, and fraud reporting services.||615-741-2241|
|Legal Services||Tennessee Bar Association||Information and resources for legal services, and referrals to attorneys providing free or reduced fee legal services to individuals affected by a disaster.||East Tennessee:|
|Legal Services||Chattanooga Bar Association||Information and resources for legal services for the public, and a lawyer referral service.||423-756-3222|
|Legal Services||Memphis Area Legal Services||Free legal assistance in civil (non criminal) matters to persons in Fayette, Lauderdale, Shelby and Tipton counties in Tennessee. Services available to low income or elderly persons.||866-361-9001|
|Legal Services||West Tennessee Legal Services||Provides assistance in civil cases in Benton, Carroll, Chester, Crockett, Dyer, Decatur, Gibson, Hardeman, Hardin, Haywood, Henry, Henderson, Lake, McNairy, Madison, Obion, and Weakley counties.||800-372-8346|
|Legal Services||Legal Aid Of East Tennessee||Help for low-income East Tennesseans, seniors, and persons with disabilities with legal issues. Online intake available.||Knoxville: 865-637-0484|
Johnson City: 423-928-8311
|Legal Services||Legal Aid Society of Middle Tennessee & The Cumberland's||Information and legal help, cases for employment, family and domestic violence, health and benefits, housing, tax and money cases. Volunteer Lawyers Program provides pro bono services.||615-244-6610|
|Roadside Assistance||Tennessee Department of Transportation: 511 Information System||Traffic information, incidents, construction and weather conditions. Recorded road condition information||511|
|Tax Preparation||Tennessee Department of Revenue||State tax information, tax resources, title and registration.|
Online directory of office locations.
|Veterans Services||Tennessee Department of Veterans' Affairs||Information regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance.||615-741-2345|
|Vital Statistics||Tennessee Department of Safety and Homeland Security: Driver Services||Online driver services, replacement driver licenses, replacement identification cards, and directory of driver services locations.||615-253-5221|
|Vital Statistics||Tennessee Department of Revenue: Title and Registration||Online services available, replacement title and registrations, vehicle titles, directory for county clerk locations.||888-871-3171|
|Vital Statistics||Tennessee Department of Health - Vital Records Division||Replacement birth, death, marriage certificates and other vital document services.||855-809-0072|
|Volunteer||VOLUNTEERS SHOULD NOT SELF-DEPLOY|
Referrals Last Updated: April 2021