Hermit’s Peak/Calf Canyon Claims Office Hiring Event

The Hermit’s Peak/Calf Canyon Claims Office is hiring full-time positions to support the processing of claims and provision of compensation to claimants impacted by the Hermit’s Peak/Calf Canyon Fire.

Ngày tháng: 2023-11-07T17:00:002023-11-07T23:00:00Tháng 11 7, 2023 Tháng 11 7, 2023

Thời gian: 5:00 pm - 11:00 pm

Vị trí: Onsite

Higher Education Center
New Mexico Highlands University
Santa Fe Center, Second Floor
1950 Siringo Road
Santa Fe, NM 87505

Event Details

The Hermit’s Peak/Calf Canyon Claims Office is hiring full-time positions to support the processing of claims and provision of compensation to claimants impacted by the Hermit’s Peak/Calf Canyon Fire. The duty station for these positions is Santa Fe, NM, and the pay grades range from IC-7 ($46,696) to IC-14 ($152,775).

Positions Available

Ideal candidates must be able to represent the Claims Office with integrity and compassion.  They must also have customer service experience; strong organizational, written, and verbal communication skills; demonstrated use of MS Office programs; and experience completing high quality work products within assigned timeframes. The available positions are as follows: 

• Navigators IC-9/11/12 ($57,672 to $108,724)
• Program Analysts IC-11/12 ($69,777 to $108,724)
• Claims Advocate IC-11/12 ($69,777 to $108,724)
• Staff Assistants IC-7/9 ($47,148 to $74,970)
• Training Specialist IC-12 ($83,634 to $108,724)
• Attorney Advisor IC-13/14 ($99,451 to $152,775)

Additional information on the duties of each position is provided below.

Navigators - IC-9/11/12

• Work with claimants to help them understand and navigate the claims process.
• Daily use of MS Office to accomplish assigned work – SharePoint, MS Word, Excel, Outlook, Teams.
• Edit and finalize correspondence, memos, presentations, and reports.
• Share current information with claimants on available services and assistance to meet their unique situational needs. This includes services and assistance available through federal, state, local and non-profit organizations.
• Collaborate with claimant and claims representative to identify joint solutions to documentation needs.

Program Analyst – IC-11/12

• Intake, tracking, and reporting of official correspondence and action items and inputting data into the agency’s tracking database as related to audits, appeals and arbitration cases.
• Supporting preparations for audits, appeals and arbitration - including development of briefing materials and case related materials.
• Preparing graphs, charts, and reports related to processes, trends, and performance using various software packages (e.g., Word, Excel, Power Point, SharePoint, Tableau). 
• Collecting and analyzing data, identifying trends, reporting findings, and making recommendations to senior managers.
• Maintaining and improving electronic tracking, record keeping, existing web-based data collection tools and intranet site.
• Participating in special studies and/or projects involving programmatic, administrative and/or policy issues.
• Developing reports related to program performance and opportunities for improvement.

Claims Advocate – IC-11/12

• Communicate with partners and claimants verbally and in writing in a clear and concise manner to address issues they have raised about the claims process.
• Identify issues, risks and opportunities for process and communications improvement.
• Develop partnerships and strong relationships with Claims Office team members to promote problem-solving.
• Develop recommendations on process improvements for senior managers.
• Staff Assistant – IC-7/9
• Provide day-to-day administrative support to managers and claims office staff.
• Daily use of MS Office to accomplish assigned work – MS Word, Excel, Outlook, Teams.
• Edit and finalize correspondence, memos, presentations, and reports.
• Maintain electronic files, including but not limited to email, faxes, calendars, correspondence, and briefing memos.
• Greet and address questions from walk-ins and callers to claims offices.

Training Specialist – IC-12

• Plan, develop, monitor, evaluate and conduct courses and training activities.
• Monitor assigned training activities and assist in the completion of training needs assessment, development and delivery actions, evaluation activities, and preparation of training materials.
• Develop training activities, courses, and other adult learning events, to meet requirements.
• Modify course materials and training plans for specific audiences. Determine the need for additional subject matter information and work with representatives to incorporate content.
• Update and modify training events as technologies, programs and requirements change.
• Conduct specific and/or on-going evaluation actions for assigned training activities and related learning events, through the use of evaluation instruments, observation, examination, and questionnaires.

Attorney Advisor – IC-13/14

• Ability to represent the Claims Office in claim arbitrations and litigation.
• Experience advising on insurance/tort claims.
• Experience with general Federal administrative law and advising on Federal programs.
• Ability to counsel senior leadership on complex legal and programmatic issues.

Application Process

Claims Office staff will be available on site to receive resumes and conduct on the spot interviews. All applicants must be U.S. citizens, 18 years of age or older, and possess a high school diploma or GED. Individuals will be required to pass a background investigation that includes finger printing and credit check.  Employees are also required to participate in mandatory direct deposit/electronic funds transfer for salary payment.

Event Contact

Federal Resume Writing Webinars

To help you prepare for this event, FEMA will be hosting a Federal Resume Writing webinar on October 24th and November 2nd at 4:30 p.m. Mountain Time. Candidates can register for the webinar thru the following link: https://fema.zoomgov.com/webinar/register/WN_TV1V_M5XQ3m5_HPIA4qQ2A Candidates are strongly encouraged to attend a resume writing webinar before finalizing their resume for the hiring event.