alert - warning

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KPF 2: Communicate with External Partners and the Public

Establishing and maintaining communications during a biological incident are important to: 1) enable coordination of efforts between response and recovery personnel and across multiple agencies, jurisdictions, and levels of authority; and 2) convey important messages to inform the public on key aspects of the incident, including the nature of the threat, what they can do to protect themselves, and what they can expect in terms of community mitigation. During a biological incident, communications should provide timely, accurate information and actionable guidance that are crucial in overcoming the lack of awareness and common misperceptions about the characteristics and risks of pathogens and diseases. Overall, well-planned and well-exercised communications systems, strategies, and messaging are critical to achieving response and recovery goals.