This page explains our comment policy on third party social media sites and how certain situations are handled.
Comments on third party social networks
FEMA’s social media pages are moderated channels, meaning all comments posted on FEMA’s social media pages will be reviewed for appropriate content. Comments that are off-topic or include abusive or vulgar language, spam, hate speech, personal attacks, advertisements or endorsements of products or similar content will not be posted or removed. FEMA reserves the right to determine which comments are acceptable for its social media pages. FEMA will, however, post and attempt to comment on legitimate questions and concerns regarding FEMA's mission and the Agency's efforts to help communities and individuals prepare for, respond to, recover from, and mitigate against disasters.
While FEMA will not be collecting or retaining comments on third-party social media pages in our records, they are public forums and any information provided in such comments will be publicly available and subject to the privacy policies of the respective social media site. As such, please do not include personal details including a FEMA case number, social security number, or any other information you do not want available to the general public. If you choose to post personal information, you do so at your own risk. FEMA disclaims any liability for any loss or damage resulting from any comments posted on its social media pages. Social media pages may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy. If you have specific questions regarding a FEMA program that involves details you do not wish to share publicly please contact the program point of contact.
Where applicable, social media users may post their photos on FEMA’s social media pages to share with the general public. Users may only upload photos to which they own the copyright for the photo. By uploading a photo, the user acknowledges that he/she owns the copyright to the photo and grants FEMA a royalty free unconditional license to post the photo on this site and to provide a copy of the photo in paper or electronic format to any entity if required by Federal law. FEMA reserves the right to remove any photo that is off-topic, contains obscene, racial, sexual, or harassing language or images containing advertisements or endorsements of products.