Public Assistance Performance Goals

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FEMA established performance measures to evaluate people and processes, ensuring continuous program improvement and compliance with the Government Performance and Results Act (GPRA) of 1993. The GPRA requires each agency to establish a set of performance measures for Congress to gauge the efficiency and effectiveness of an agency's programs.

FEMA will measure Public Assistance Program performance against this objective:  
Performance Goal 1:  Customer Satisfaction Ratings – Achieve at least 90% customer satisfaction for all disasters.

The mission of FEMA's PA Program is assist communities in recovering from the devastating effects of disasters by providing technical assistance and financial grants in an efficient, effective, consistent and customer-friendly manner.

Last Updated: 
02/25/2015 - 13:15
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