FEMA HERMIT’S PEAK/CALF CANYON CLAIMS OFFICE RELEASES UPDATED
PROGRAM AND POLICY GUIDE (PPG) VERSION 2.0
[https://www.fema.gov/press-release/20250811/fema-hermits-peakcalf-canyon-claims-office-releases-updated-program-and]


Release Date: 
August 11, 2025 

_Revisions Aimed at Helping to Clarify Claims Process_

SANTA FE, N.M. – The FEMA Hermit’s Peak/Calf Canyon Claims Office
has updated its Program and Policy Guide (PPG) to Version 2.0
[https://www.fema.gov/sites/default/files/documents/fema_hpcc-hermits-peak-calf-canyon_program-and-policy-guide.pdf],
a comprehensive document outlining the claims process and policy and
procedural requirements for the people impacted by the Hermit’s
Peak/Calf Canyon Fire. The PPG version 2.0 supersedes version 1.1. 

The new version of the PPG is aligned with the Hermit’s Peak/Calf
Canyon Fire Assistance Act (“Act”) passed by Congress. It
incorporates additional information on risk reduction, diminution in
value (DIV), the National Flood Insurance Program (NFIP), acequia
costs, cascading impacts, and detailed guidance for appeals, and
arbitration, reopening claims and requests for information (RFI).
“The updated PPG 2.0 compiles all policies implemented by the Claims
Office into a single document and reflects our commitment to
addressing the unique needs of impacted communities and maximizing the
fair and accurate compensation to claimants,” said Jay Mitchell,
Director of Operations at the New Mexico Joint Recovery Office.

For questions, contact our Claims Office helpline at 505-995-7133.
Helpline staff are available from 7:30 a.m. to 5 p.m., Monday through
Thursday. You can also leave a voicemail outside of regular operating
hours. The Claims Office is committed to meeting the needs of people
impacted by the fire and subsequent flooding as outlined in the Fire
Assistance Act. As of August 5, 2025, the Claims office has paid out
$2.8 billion in
comphttps://www.fema.gov/disaster/current/hermits-peakensation on
20,044 claims.

For information and updates regarding the Claims Office, please visit
the Hermit’s Peak/Calf Canyon Claims Office website at
fema.gov/hermits-peak
[https://www.fema.gov/disaster/current/hermits-peak]. For information
in Spanish, visit fema.gov/es/hermits-peak
[https://www.fema.gov/es/disaster/current/hermits-peak]. You can also
follow our Facebook page and turn notifications on to stay up to date
about the claims process, upcoming deadlines and other program
announcements at facebook.com/HermitsPeakCalfCanyonClaimsOffice
[https://www.facebook.com/HermitsPeakCalfCanyonClaimsOffice].