REPLACING LOST AND DAMAGED DOCUMENTS AFTER A NATURAL DISASTER
[https://www.fema.gov/fact-sheet/replacing-lost-and-damaged-documents-after-natural-disaster]


Release Date: 
Oct 24, 2022 

After a natural disaster such as Hurricane Fiona, official documents
will be essential in helping Hurricane Fiona survivors rebuild their
lives.  Survivors who lost vital documents such as birth and marriage
certificates, Social Security cards or medical records can get
replacements from the following resources.

FEDERAL DOCUMENTS

MEDICARE CARDS

 	*
Phone: 800-772-1213 / Live chat available for deaf or hard of hearing

 	*
Website: WWW.MEDICARE.GOV [http://www.medicare.gov]

MILITARY RECORDS

 	*
Phone: 866-272-6272 / To access a Video Relay Service (VRS), Dial 711

 	*
Website: WWW.ARCHIVES.GOV/CONTACT/ [http://www.archives.gov/contact/]

PASSPORT

 	*
Phone:  877-487-2778 / Call 1-888-874-7793 for TDD Service

 	*
Website: TRAVEL.STATE.GOV [http://travel.state.gov/]

SOCIAL SECURITY CARD

 	*
Phone:  800-772-1213 / You may request a reasonable accommodation
for an upcoming appointment by calling us toll-free at 1-800-772-1213
or 1-800-325-0778

 	*
Website: WWW.SSA.GOV [http://www.ssa.gov/]

GREEN CARDS

 	*
Phone: 800-375-5283 / To request large print or braille-related or
other accommodations, applicants should call the USCIS Contact Center
at 1-800-375-5283 (TTY: 800-767-1833), use the online accommodations
request form
[https://egov.uscis.gov/e-request/displayAccomForm.do?entryPoint=init&sroPageType=accommodations]
in order to request an accommodation, or request an accommodation with
the field office at any time during the naturalization process.

 	*
Website: WWW.USCIS.GOV [http://www.uscis.gov]

U.S. SAVINGS BONDS

 	*
Phone: 844-284-2676 / For other means of communication, send e-mail:
FSInternet@fiscal.treasury.gov

 	*
Website: WWW.TREASURYDIRECT.GOV [http://www.treasurydirect.gov/]

U.S. TAX RETURNS

 	*
Phone: 800-829-1040 / Telephone assistance for the deaf and hard of
hearing is available for individuals with TTY/TDD equipment. TTY/TDD
users may call 800-829-4059 [tel:800-829-4059] (see telephone and
local assistance [https://www.irs.gov/help/telephone-assistance] for
hours of operation) to ask tax questions or to order IRS forms and
publications.

 	*
Website: WWW.IRS.GOV [http://www.irs.gov/]

PUERTO RICO GOVERNMENT DOCUMENTS

DRIVER’S LICENSE, AUTO TITLES AND REGISTRATION, ID CARDS

 	*
Phone: 787-722-2929

 	*
Website: WWW.CESCO.PR.GOV [http://www.cesco.pr.gov]

 	*
Email: WWW.INFO@DTOP.PR.GOV [http://www.info@dtop.pr.gov]

BIRTH, DEATH, MARRIAGE, FETAL DEATH

 	*
Phone: 787-765-2929

 	*
Website: REGISTRO DEMOGRÁFICO DE PUERTO RICO (PR.GOV)
[https://gobiernodigital.pr.gov/]

NUTRITION ASSISTANCE FOR PUERTO RICO (SNAP)

 	*
Phone: 787-289-1199 / For reasonable accommodation assistance, send an
email to the Help Center

 	*
Website: HTTPS://WWW.BENEFITS.GOV/ES/
[https://www.benefits.gov/es/benefit/363]

TREASURY DEPARTMENT (HACIENDA)

 	*
Phone: 787-622-0123

 	*
Website: WWW.HACIENDA.PR.GOV [http://www.hacienda.pr.gov]

PERSONAL DOCUMENTS

	*
REAL ESTATE AND PROPERTY

 	*
Contact your municipal government.

	*
CREDIT CARDS

 	*
Contact your credit card company directly.

	*
CREDIT REPORTS FROM EQUIFAX, EXPERIAN, TRANSUNION

 	*
Phone: 877-322-8228

 	*
Website: WWW.ANNUALCREDITREPORT.COM
[http://www.annualcreditreport.com]

	*
INSURANCE DOCUMENTS

 	*
Check with your insurance agent.​​​​

	*
MEDICAL RECORDS

 	*
Call your doctor or your medical insurance company; medical and
prescription records are tracked electronically.

To apply for FEMA assistance, use the FEMA mobile app
[https://www.fema.gov/es/about/news-multimedia/mobile-products], visit
DisasterAssistance.gov [http://www.DisasterAssistance.gov] or call the
FEMA HELPLINE AT 800-621-3362. If you use video relay service (VRS),
captioned telephone service or others, give FEMA the number for that
service. HELPLINE operators are available from 7 a.m. to 2 a.m. daily.
Press 2 for Spanish. Press 3 for an interpreter who speaks your
language.