INCOMPLETE APPLICATIONS PREVENTING FEMA ASSISTANCE FOR RESIDENTS OF
NEW MEXICO
[https://www.fema.gov/press-release/20220818/incomplete-applications-preventing-fema-assistance-residents-new-mexico]


Release Date: 
August 18, 2022 

SANTA FE, NEW MEXICO – If you applied for FEMA assistance and have
not received a response or if your application was deemed ineligible,
we’re probably missing some vital information. At present, we have
applications that cannot be processed due to missing insurance
documents or other required information.

Submitting a disaster assistance application is the first step, but
FEMA also requires certain documents to complete your file. Without
those documents, we can’t process your application. For example,
FEMA may be able to cover expenses your insurance did not. To do that,
though, we must have copies of your insurance settlement or denial.
These documents are required by law.

You may have received a decision letter stating your application is
ineligible or no decision can be made at this time. Read that letter
carefully. It tells you what actions are needed for FEMA to continue
processing your paperwork. If you have questions or just want to talk
through the application process, call the FEMA HELPLINE AT
800-621-3362. Specialists staff the toll-free number from 7 a.m. to 10
p.m., seven days a week. If you use a relay service, give FEMA the
number for that service. Multilingual operators are available (press 2
for Spanish).

You can also speak in-person with FEMA specialists at our Disaster
Recovery Center at the Old Memorial Middle School in Las Vegas. They
can assist with uploading documents or whatever needs to happen to
complete your FEMA application.

FEMA specialists continue to call residents whose applications have
been flagged for missing documents or details. These phone calls may
come from unknown and possibly out-of-state numbers; residents are
encouraged to answer or return our calls. However, you don’t have to
wait on a call from FEMA. You can call the Helpline and check the
status of your application.