U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov

A .gov website belongs to an official government organization in the United States.


Secure .gov websites use HTTPS

A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites..

Archive Alert

Archived Content. This page contains information that may not reflect current policy or programs. Learn more

Disaster Recovery Centers to Close in Aguada and Hormigueros

Release Date Release Number
Release Date:
October 21, 2020

GUAYNABO, Puerto Rico – The Disaster Recovery Centers in Aguada and Hormigueros will cease operations at 6 p.m. Friday, Oct. 23, but residents affected by Tropical Storm Isaías can still get help with their FEMA applications for disaster assistance.

Recovery centers remain open in Mayagüez and Rincón and specialists are available to answer your questions. You can make an appointment for an in-person visit to any open recovery center by calling the FEMA Helpline at 800-621-3362 (FEMA) or (TTY) 800-462-7585. You don’t need an appointment to have your documents scanned at the centers’ drive-thru lanes.

Mayagüez: Cancha MBA (Cancha Bajo Techo Carmen S Bouchet Marrero) Barrio Sábalos, Sector Nadal 475 Calle Ramón Emeterio Betances Mayagüez, Puerto Rico 00680

Rincón: Plaza de la Amistad Carr. 115 KM 12.6, Calle German Chaparro Rincón, Puerto Rico 00677

Disaster Recovery Center hours are 8 a.m. to 6 p.m. Monday to Saturday, and masks or face coverings are required.

The centers allow access to technology equipment for those with disabilities. If you need a sign language interpreter or specialized technology equipment, or you would like someone to accompany you to the appointment at the center, tell the specialist when you call the Helpline.

You don’t need to visit a Disaster Recovery Center to get help. A FEMA specialist is ready to answer your questions. You can decide which method is best for you:

  • Call the FEMA Helpline at 800-621-3362 (FEMA) or (TTY) 800-462-7585. Press 2 for a Spanish-speaking operator. Lines are open from 7 a.m. to 11 p.m. daily.
  • Visit www.DisasterAssistance.gov.
  • Download FEMA’s mobile app. Select Disaster Resources and click on DisasterAssistance.gov. If you have an Apple device: Text APPLE to 43362 (4FEMA). For those with an Android device: Text ANDROID to 43362 (4FEMA). For more information go to: www.fema.gov/mobile-app.

For more information on Puerto Rico’s disaster recovery, visit www.fema.gov/disaster/4560 and Facebook: www.facebook.com/femapuertorico.






FEMA’s mission is helping people before, during, and after disasters. Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362) or 711 for Video Relay Service. Multilingual operators are available. (Press 2 for Spanish.) TTY call 800-462-7585.


Follow us at:




Last updated March 18, 2021