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Virginia State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

Access & DisabilitiesDisaster UnemploymentInsurance
Aging ServicesEnvironmentLegal Services
Agricultural AidEssential NeedsRoadside Assistance 
Animals/PetsFamily & Protective ServicesStudents
CitizenshipFinancial AssistanceTax Preparation
Consumer ServicesHealth Care ServicesVeterans Services
ContractorsHousingVital Statistics
Crisis CounselingIdentity TheftVolunteer

NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

Virginia State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

CategoryEntityType of AssistanceTelephone Number
Access and Functional Needs and DisabilitiesVirginia Department for the Deaf and Hard of HearingThe Virginia Department for the Deaf and Hard of Hearing (VDDHH) works to reduce the communication barriers between persons who are deaf or hard of hearing and those who are hearing, including family members, service providers, and the general public.804-662-9502
800-552-7917
Access and Functional Needs and DisabilitiesVirginia Department for the Blind and Vision ImpairedThe Department for the Blind and Vision Impaired (DBVI)  provides an array of specialized services to blind Virginians of all ages to assist them in attaining the skills, confidence and positive outlook that are critical to independence. Resources for assistive technology, education, mobility services, reading services, rehabilitation and independent living.800-622-2155 
804-371-3151
Online "Apply for Services" form
Access and Functional Needs and DisabilitiesDisability NavigatorVirginia navigator website to search for local programs, tips, and answers for topics such as healthcare, caregiving, community, housing, financial, and legal.804-525-7728 
866-393-0957
Aging ServicesVirginia Office for Aging ServicesThe Virginia Division for the Aging fosters the independence and well-being of older Virginians and supports their caregivers through leadership, advocacy and oversight of state and community programs, and guides the Commonwealth in preparing for an aging population. Information includes community support, caregiving, health and wellness, planning and legal services.804-662-9333
800-552-3402
7-1-1 relay
Aging ServicesSenior Navigator VirginiaVirginia navigator website to search for local programs, tips, and answers for topics such as healthcare, caregiving, community, housing, financial, and legal.804-525-7728
866-393-0957
Agricultural AidVirginia USDA Rural DevelopmentRural Development offers loans, grants and loan guarantees to help create jobs and support economic development and essential services such as housing, health care, first responder services and equipment, and water, electric and communications infrastructure.804-287-1550
TDD 804-287-1753
Agricultural AidVirginia Department of Agriculture and Consumer ServicesThe Virginia Department of Agriculture and Consumer Services (VDACS) promotes the economic growth and development of Virginia agriculture, provides consumer protection and encourages environmental stewardship.  Information on food safety, credit services, charitable regulation, and other regulatory programs.804-786-3501
Animals/PetsVirginia State Animal Response TeamThe Virginia State Animal Response Team (VASART) was created through a private-public partnership to serve as a unifying network of organizations, businesses, federal and state government agencies, and individuals that supports the prevention, preparedness, response, and recovery for emergencies affecting animals.804-346-2611
Online contact form
Consumer ServicesAttorney General of Virginia Consumer ProtectionThe Office of the Attorney General is the Commonwealth's law firm. Information about filing complaints, complaint topics, and consumer information.800-552-9963
804-786-2042
Online complaint forms
Consumer ServicesVirginia Department of Agriculture and Consumer ServicesThe Virginia Department of Agriculture and Consumer Services (VDACS) promotes the economic growth and development of Virginia agriculture, provides consumer protection and encourages environmental stewardship.  Information on food safety, credit services, charitable regulation, and other regulatory programs.804-786-3501
ContractorsVirginia Board for ContractorsOnline license search, disciplinary action search, online complaint form available.Licensing Section:
804-367-8511
Online Complaint form
ContractorsA Virginia Contractors license is required for work valued at $1,000 or more.  
Crisis CounselingBristol Crisis CenterNon Profit agency providing support for community including Crisis Hotline, Sexual Assault Victim Adocacy, Education and Outreach, Suicide Prevention, & Mental Health first aid.  Serving Bristol, Virginia and surrounding areas.Emergency: 911
800-273-8255
276-466-2218
Crisis CounselingMadison House Adult and Emergency Services HELP Line is an anonymous, confidential telephone service serving the students of the University of Virginia (UVA) and Albemarle County. It is a student-run and student-operated program, staffed entirely by volunteers. Volunteers provide callers with a confidential, empathetic, non-judgmental listener with whom to discuss any issues.Emergency: 911
  434-295-8255
  434-977-7051
Crisis CounselingI Need A Lighthouse Suicide PreventionServing the Hampton Roads area.  Suicide education awareness, warning signs, resources, and support for grieving families.Emergency: 911
Crisis Hotlines:
800-273-8255
  757-627-5433
Online contact form
Facebook connect
 
Crisis CounselingDanville-Pittsylvania Community ServicesCommunity Services Board that provides mental health, intellectual disability, substance abuse, and prevention services.  Serving City of Danville and Pittsylvania County.Emergency: 911 
24 hour emergency service: 434-793-4922 
General: 434-799-0456
Crisis CounselingAction in Community through ServiceService Prince William County. Confidential free crisis listening hotline, Information and referrals. Crisis intervention and support for trauma, suicide, sexual assault, domestic violence, and substance abuseEmergency:  911
24 hour hotline:
703-368-4141
Crisis CounselingNew River Valley Community ServicesServing  Montgomery, Floyd, Giles, Pulaski counties,  and the City of Radford (including Virginia Tech and Radford University). Volunteers provide suicide and crisis intervention, empathy and support, mental health and substance abuse information and referrals.Emergency: 911
Crisis: 540-961-8400
All other 540-961-8300 
online contact form
Crisis CounselingDominion Behavorial Health Services:  Loudoun CountyDominion Center for Behavioral Health Services (DCBHS) is partnered with Grafton Integrated Health Network. Includes support and treatment for abusive relationships, anger management, child behavioral problems, medical and thought disorders, depression, domestic violence,  panic attacks, medication management, stress management, substance abuse, addictions, trauma and assult, and many other concerns.Emergency: 911 
703-348-0030
online contact form
Crisis CounselingDominion Behavorial Health Services: ChesterfieldOutpatient mental health and psychological services, including Individual, Family and Group Counseling; Psychological, Neuropsychological, and Educational Testing; Psychiatric Evaluation and Medication Management, School & Forensic Consultation.Emergency: 911
Richmond: 804-794-4482
Midlothian: 804-639-1136
Crisis CounselingDominion Behavioral Healthcare: RichmondServiing Richmond, Mechanicsville, and Short Pump.  Outpatient mental health treatment, counseling and therapy, and comprehensive services for individual, family, marital/couple and group therapy.Emergency: 911
  804-270-1124
Disaster Specific  InformationTBD  
Disaster Unemployment AssistanceVirginia Employment CommissionWhen Disaster Unemployment Assistance is activated, the agency will provide disaster information.  This assistance provides weekly benefit payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs.866-832-2363
TTY 7-1-1
Online Claims form
EnvironmentVirginia Department of Environmental QualityDEQ administers state and federal laws and regulations for air quality, water quality, pollution reports, environmental activities, Chesapeake Bay Preservation Act, and land protection.804-698-4000
800-592-5482
Online Pollution Report
Essential NeedsVirginia Department of Social Services Information on assistance and benefits including food assistance, the Supplemental Nutrition Assistance Program (SNAP) formerly known as food stamp, child support assistance, energy assistance, Temporary Aid to Needy Families (TANF), medical assistance, and general relief.General:  804-726-7000
  SNAP Hotline:
800-552-3431
Online listing by location
Essential NeedsVirginia Department of Health (Womens, Infants, and Children)Women, Infants and Children (WIC) is a supplemental nutrition program for pregnant women, breastfeeding women, women who had a baby within the last six months, infants, and children under the age of five. 877-835-5942 
WIC Applicants:
  888-942-3663
Essential Needs2-1-1 Connects VirginiaStatewide network of regional call centers whose mission is to provide easy access to health and human services available throughout Virginia.  Search for emergency food assistance such as food pantry, soup kitchen or other hunger-relief partner with online locator by zip code or address.  Volunteer and donation opportunities available.211
Live Chat available
Essential NeedsAction in Community through ServiceService Prince William County.  ACTS  provides assistance for utility bills, food, emergency shelter, domestic violence, sexual assault and suicide.  Confidential helpline.703-368-4141
Essential NeedsFeed More Central Virginia Food BankServes Central Virginia.  Online application for Hunger Hotline, and program information for food assistance such as Meals on Wheels, Commodity Supplemental Food Program (CSFP) for seniors, and The Emergency Food Assistance Program (TEFAP).  Volunteer and donation opportunities available.Hunger Hotline:
804-521-2500
Hunger Hotline Online application
Online search Directory
Essential NeedsCapital Area Food BankSearch for emergency food assistance such as food pantry, soup kitchen or other hunger-relief partner with online locator by zip code.  Assistance to apply for SNAP (Supplemental Nutrition Assistance Program). Hunger Lifeline:
202-644-9807
DC: 202-644-9800
VA: 571-482-4770
 
Essential NeedsBlue Ridge Area Food BankSearch for emergency food assistance such as food pantry, soup kitchen or other hunger-relief partner with online locator by agency, address, county, or zip code. Outreach programs, additional referrals and information. Verona:  540-248-3663
Charlottesville:
434-296-3663 Lynchburg:434-845-4099
Winchester: 540-665-0770
Online Pantry locator
Essential NeedsVirginia Peninsula FoodbankServing cities of Hampton, Newport News, Poquoson and Williamsburg, and the Counties of Gloucester, James City, Mathews, Surry, and York. Information about the Culinary Training program, Kids Café, Backpack Program, Mobile Pantry, SHARE discount food packages, summer food programs.757-596-7188
Essential NeedsFoodbank of Southeastern Virginia and the Eastern ShoreSearch for emergency food assistance such as food pantry, soup kitchen or other hunger-relief partner with online locator by zip code.  Information about community resources and assistance to apply for SNAP (Supplemental Nutrition Assistance Program).757-627-6599
877-486-4379
Online directory
Family & Protective ServicesVirginia Department of Social Services: Child Protective ServicesIndividuals concerned with children at risk for abuse,  and neglect. The Child Protective Services (CPS) Hotline operates 24/7, and is staffed by trained Protective Service Hotline Specialists. Online listing for local departments of social services.Emergency: 911
800-552-7096
804-786-8536
Family & Protective ServicesVirginia Deptartment of Social Services: Adult Protective ServicesIndividuals concerned with possible elder abuse, neglect, or exploitation.  APS investigates reports of abuse, neglect, and exploitation of adults 60 years of age or older and incapacitated adults age 18 or older.  Services can be arranged to protect the adult.  Online listing for local departments of social services.Emergency:  911
888-832-3858
Family & Protective ServicesDomestic Violence HotlineServes Greater Prince William Area, which includes the Cities of Manassas and Manassas Park.  Staff and volunteers are specifically trained to offer support, provide information, and help with immediate safety planning.  Domestic violence services, safehouse, and court advocacy.Emergency:  911
703-221-4951
Financial AssistanceVirginia Department of Social Services: AssistanceInformation about the Temporary Assistance for Needy Families (TANF) program, which provides eligible families with a monthly cash payment to meet their basic needs.  Information on other services such as job skills training, work experience, job readiness, child care assistance, and transportation.804-726-7385
Common Helpline: 
855-635-4370
  Online Application
Financial AssistanceAction in Community through ServiceService Prince William County.  ACTS Emergency Assistance to help with food, utility bills, and other basic needs.  Confidential helpline.703-368-4141
Financial AssistanceNorthern Virginia Family ServiceNVFS offers a wide range of services, from emergency food and shelter to health care access to job training.  Search for services with online locator by program or county.  Program availability varies by county571-748-2500
Online Search Directory
FraudAttorney General of Virginia Consumer ProtectionThe Office of the Attorney General is the Commonwealth's law firm. Information about filing complaints, complaint topics, and consumer information.800-552-9963
804-786-2042
Online complaint form
Health Care ServicesCover Virginia (Health Insurance Programs)Information on FAMIS, Virginia's health insurance,  insurance for children (CHIPS).  FAMIS Plus, FAMIS MOMS, Medicaid855-242-8282
Online application
Health Care ServicesDepartment of Medical Assistance Services - Virginia's Medicaid ProgramInformation on medical assistance programs in Virginia. Application for Medical Assistance, and will be screened for all possible programs based on age, income, financial resources, and other information. Enrollment: 855-242-8282
TDD: 888-221-1590 Online application
HousingSocialServe: Virginia Rental listingSocialserve.com is a non-profit organization that assist tenants and agencies in finding affordable housing free of charge.  Trained, bilingual call center specialists to find available housing. Online housing search available.877-428-8844
Online form
HousingVirginia Housing and Urban DevelopmentInformation about HUD rental programs, including Housing Choice (Section 8) Vouchers in Virginia.800-955-2232
202-708-1112
HousingVirginia USDA: Rural DevelopmentUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 800-414-1226
804-287-1550
InsuranceVirginia Bureau of Insurance: State Corporation CommissionInsurance regulatory mission.  Complaint assistance, online services, consumer guides, consumer education, and information for seniors.804-371-9967
800-522-7945
Online complaint form
Legal ServicesVirginia Legal Aid SocietyProvides free civil legal services to eligible low-income residents in 20 counties and six cities in Central, Southside, and Western Tidewater Virginia. Information, advice, and representation in such areas as housing, healthcare, income and benefits, family issues, consumer, and education. The online application speeds up the application process by providing a LawLine priority code.Lawline: 866-534-5243
Online application
Legal ServicesLegal Services of Northern VirginiaServes low income populations throughout Northern Virginia. Services for civil legal matters such as consumer law, elder law, family law, housing law, public benefits, child advocacy, veterans law and other civil law.703-778-6800
866-534-5243
Online application
Legal ServicesCentral Virginia Legal Aid SocietyCentral Virginia Legal Aid Society (CVLAS) provides free civil (non-criminal) legal assistance to low income people who live in, or have legal problems arising in, the cities of Richmond, Petersburg, Hopewell, Colonial Heights and Charlottesville; and the counties of Albemarle, Charles City, Chesterfield, Dinwiddie, Fluvanna, Goochland, Greene, Hanover, Henrico, Louisa, Nelson, New Kent, Powhatan, Prince George and Surry.Charlottesville:
800-390-9982
Richmond: 804-648-1012
Petersburg: 800-868-1012
804-862-1100
Online application
Legal ServicesBlue Ridge Legal ServicesProvides free legal assistance in civil matters to low-income residents of the Shenandoah Valley and Roanoke Valley.  Assistance with family law, housing and consumer disputes,  debts and bankruptcy, government benefits, healthcare access, and senior issues.Harrisonburg:
540-433-1830
Winchester:  540-662-5021
Lexington: 540-463-7334
Roanoke: 540-344-2080
Legal ServicesSouthwest Virginia  Legal Aid SocietyProvides free legal assistance in civil matters to low-income families in Bland, Buchanan, Carroll, Dickenson, Floyd, Giles, Grayson, Lee, Montgomery, Pulaski, Russell, Scott, Smyth, Tazewell, Washington, Wise and Wythe Counties, and the cities of Bristol, Galax, Radford and Norton.888-201-2772
Online application 
Roadside Assistance Virginia 511 Traffic InformationOnline traffic information map, traffic alerts, weather and road conditions. 5-1-1
Emergency: 911
Report hazards:
800-367-7623
Online contact
Mobile app available
Tax PreparationVirginia TaxInformation on state taxes for individuals and businesses.  Online services, forms, and resources.Individuals: 804-367-8031
Business: 804-367-8037
Veterans ServicesVirginia Department of Veteran's ServicesConnection to federal and state veteran benefits, family support, and quallity veterans care.804-786-0286
Crisis Hotline: 
800-273-8255
Vital StatisticsVirginia Department of Health: Division of Vital RecordsReplacement birth, death, marriage, and divorce certificates and other vital document services. Vital Records are available to immediate family members only- mother, father, husband, wife, child, brother, sister and grandparents with valid ID.General Information
804-662-6200
Vital StatisticsVirginia Department of Motor VehiclesOnline services to replace drivers license, registration, and vehicle titles. Online locator for customer service centers.804-497-7100
TTY: 800-272-9268
VolunteerVirginia ServiceVolunteer opportunities available and locations of Volunteer Centers.  Information about Americorps & National Service, Community Support, Volunteering and Community Service.800-638-3839
804-726-7065
 
VolunteerVOLUNTEERS SHOULD NOT SELF-DEPLOY  

Referrals Last Updated: April 2021

Last updated September 18, 2021