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Tennessee State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

Access & DisabilitiesDisaster UnemploymentInsurance
Aging ServicesEnvironmentLegal Services
Agricultural AidEssential NeedsRoadside Assistance 
Animals/PetsFamily & Protective ServicesStudents
CitizenshipFinancial AssistanceTax Preparation
Consumer ServicesHealth Care ServicesVeterans Services
ContractorsHousingVital Statistics
Crisis CounselingIdentity TheftVolunteer

NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

Tennessee State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

CategoryEntityType of AssistanceTelephone Number
Access and Functional Needs and DisabilitiesTennessee Commission on Aging & DisabilityProvides information and assistance to older persons, adults with physical disabilities, caregivers, and professionals looking for services or programs available in Tennessee.866-836-6678
615-741-2056
Access and Functional Needs and DisabilitiesDisability Rights TennesseeDisability Rights Tennessee (DRT) is a nonprofit legal services organization that provides FREE services to protect the rights of Tennesseans with disabilities.800-342-1660
Access and Functional Needs and DisabilitiesTennessee Department of Human Services: Disability ServicesInformation and programs including counseling, rehabilitatio services, training, communications devices, technology, and interpreter services.615-313-4700 
Aging ServicesTennessee Commission on Aging & DisabilityProvides information and assistance to older persons, adults with physical disabilities, caregivers, and professionals looking for services or programs available in Tennessee.866-836-6678
615-741-2056
Aging ServicesEast Tennessee Human Resource Agency  (ETHRA)Services and resources for families and individuals.  Advocacy, services for independent living, nutrition, housing and utilities, employment support, transportation, judicial support, and education.865-691-2551
TTY: 800-848-0298
Aging ServicesTennessee Area Agencies on Aging and DisabilityLocator map for Area Agencies on Aging and Disability (AAAD).  Programs include caregiver support, home and community based services, information and assistance, nutrition services, the State Health Insurance Program (SHIP), and transportation assistance.866-836-6678
Agricultural AidTennessee USDA Farm Services AgencyUSDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine.615-277-2600
Agricultural AidTennessee  USDA Rural DevelopmentUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 615-783-1300
800-342-3149
Agricultural AidTennessee Department of AgriculturePrograms for consumers, businesses, and farms. Licenses, permits, financial assistance, food safety, educations resources, land and water stewardship.
615-837-5103
Consumer ServicesTennessee Attorneys General's Office: Consumer ProtectionInformation on consumer services, scams, price gouging and consumer complaint services.615-741-1671
Consumer ServicesTennessee Department of Commerce and Insurance: of Consumer AffairsInformation on licensing and regulations, online complaint filing, consumer resources, scams, schemes, and swindles.615-741-2241
ContractorsTennessee Department of Commerce and Insurance: Contractors and Home ImprovementOnline license verification, consumer resources, and frequently asked questions.800-544-7693
615-741-8307
ContractorsA contractor's license is required prior to contracting (bidding or negotiating a price) whenever the total cost of the project is $25,000 or more.  
Crisis CounselingTennessee Department of Mental Health & Substance Abuse Services24/7 Crisis line, crisis services, mental health services, substance abuse services, and hospitals.Emergency: 911
Crisis Helpline: 855-274-7471
Non-Emergency Helpline: 800-560-5767
Crisis CounselingTennessee HotlinesDirectory of 24-hour and toll-free suicide prevention services, crisis intervention, and mental health services.Emergency: 911
See listing for local helplines and offices
Crisis CounselingVolunteer Behavior HealthServing Middle, Upper Cumberland and Southeast Tennessee,  Services and Programs such as adult services, addiction and co-occurring disorders, children and youth services, crisis services, and peer recovery.Emergency: 911
Crisis Helpline:
800-704-2651
Customer Service:
877-567-6051
Disaster Specific  Information   
Disaster Unemployment AssistanceTennessee Unemployment Claims When Disaster Unemployment Assistance is activated, the agency will provide disaster information.  This assistance provides weekly benefit payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs..844-224-5818
EnvironmentTennessee Department of Environment and ConservationInformation on environmental programs, conservation, licensing,permitting and remediation.  Online directory of Environmental Field Offices (EFO) in Tennessee.888-891-8332
Essential NeedsTennessee Department of Human Services:  Services for FamiliesAssistance in filing for public assistance programs including Supplemental Nutrition Assistance (SNAP) for food stamps, Medicaid, and other state financial assistance. 866-311-4287
Nashville: 615-743-2000
Essential NeedsTennessee Department of Health: Women's, Infant & Children's (WIC) ProgramNutrition evaluation and monthly coupons to receive supplemental, highly nutritious foods such as iron-fortified cereal, milk, eggs, peanut butter and dried beans.  Online directory for local health department offices and WIC clinics.800-342-5942
Essential NeedsEast Tennessee Human Resource Agency  (ETHRA)Services and resources for families and individuals.  Advocacy, services for independent living, nutrition, housing and utilities, employment support, transportation, judicial support, and education.865-691-2551
TTY: 800-848-0298
Essential NeedsChattanooga Area Food BankEmergency food assistance, and nutrition programs. online searchable "Hungry? We can Help" directory by zip code or county  to locate assistance.211
Chattanooga: 423-622-1800
Essential NeedsSecond Harvest Food Bank of Middle TennesseeServing Middle and West Tennessee.  Emergency food assistance, online "Get Help" directory by zip code or county  to locate assistance.211
615-329-3491
Essential NeedsSecond Harvest Food Bank of East Tennessee Serving East Tennesee. Emergency food assistance, online "Get Help" directory by zip code or county  to locate assistance.211
865-521-0000
Essential NeedsSecond Harvest Food Bank of Northeast TennesseeServing Northeast Tennesee counties of Carter, Greene, Hancock, Hawkins, Johnson, Sullivan, Washington and Unicoi Counties. Emergency food assistance, online "Get Help" directory by zip code to locate assistance.211
423-279-0430
Essential NeedsMid-South Food BankEmergency food assistance, online "Get Help" directory by zip code to locate assistance.901-527-0841
Family & Protective ServicesTennessee Department of Children's Services: Child SafetyReport child abuse and neglect. Trained case managers will guide hotline callers through a series of questions. Callers don't have to know all the details of the abuse or neglect. The case managers will determine the severity of the situation and how best to intervne. Emergency: 911
877-237-0004
Family & Protective ServicesTennessee Department of Human Services: Adult Protective Services Adult Protective Services staff investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult. Emergency: 911
888-277-8366
Financial AssistanceTennessee Department of Human Services:  Services for FamiliesAssistance in filing for public assistance programs including Supplemental Nutrition Assistance (SNAP) for food stamps, Medicaid, and other state financial assistance. 866-311-4287
Nashville: 615-743-2000
Health Care ServicesTennessee Medicaid:  TennCareInformation for Tennessees state Medicaid program TennCare,  TennCare Kids, providers, and long term services and supports.855-259-0701
HousingSocialserve: Housing Resource CenterSocialserve.com is a non-profit organization that assist tenants and agencies in finding affordable housing for callers free of charge. Using a toll-free number, callers work with trained, bilingual call center specialists to find available housing. 877-428-8844
HousingTennessee USDA Rural DevelopmentUSDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. 800-342-3149
615-783-1300 
Identity TheftTennessee Bureau of Investigation:  Identity TheftInformation for victims of identity theft including what steps to take and agencies to report theft.615-744-4000
InsuranceDepartment of Commerce & Insurance General insurance information, license verification, and fraud reporting services.615-741-2241 
Legal ServicesTennessee Bar AssociationInformation and resources for legal services, and referrals to attorneys providing free or reduced fee legal services to individuals affected by a disaster.East Tennessee:
865-522-7501
Middle Tennessee:
615-242-6546
Southeast Tennessee:
423-756-3222
Legal ServicesChattanooga Bar AssociationInformation and resources for legal services for the public,  and a lawyer referral service.423-756-3222
Legal ServicesMemphis Area Legal Services  Free legal assistance in civil (non criminal) matters to persons in Fayette, Lauderdale, Shelby and Tipton counties in Tennessee.  Services available to low income or elderly persons. 866-361-9001
901-523-8822
Legal ServicesWest Tennessee Legal Services Provides assistance in civil cases in Benton, Carroll, Chester, Crockett, Dyer, Decatur, Gibson, Hardeman, Hardin, Haywood, Henry, Henderson, Lake, McNairy, Madison, Obion, and Weakley counties.800-372-8346
731-423-0616
Legal ServicesLegal Aid Of East TennesseeHelp for low-income East Tennesseans, seniors, and persons with disabilities with legal issues.  Online intake available.Knoxville: 865-637-0484
Chattanooga: 423-756-4013
Cleveland: 423-303-2266
Maryville:  865-981-1818
Johnson City: 423-928-8311
Morristown:  423-587-4850
Legal ServicesLegal Aid Society of Middle Tennessee & The Cumberland's Information and legal help, cases for employment, family and domestic violence, health and benefits,  housing, tax and money cases.  Volunteer Lawyers Program provides pro bono services.615-244-6610
Roadside Assistance Tennessee Department of Transportation: 511 Information SystemTraffic information, incidents, construction and weather conditions. Recorded road condition information511
877-244-0065
Tax PreparationTennessee Department of Revenue State tax information, tax resources, title and registration.
Online directory of office locations.
800-342-1003
Nashville: 615-253-0600
Veterans ServicesTennessee Department of Veterans' AffairsInformation regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance. 615-741-2345
Vital StatisticsTennessee Department of Safety and Homeland Security: Driver ServicesOnline driver services, replacement driver licenses, replacement identification cards, and directory of driver services locations.615-253-5221
866-849-3548
Vital StatisticsTennessee Department of Revenue: Title and RegistrationOnline services available, replacement title and registrations, vehicle titles, directory for county clerk locations.888-871-3171
615-741-3101
Vital StatisticsTennessee Department of Health - Vital Records DivisionReplacement birth, death, marriage certificates and other vital document services.855-809-0072
615-741-1763
VolunteerVOLUNTEERS SHOULD NOT SELF-DEPLOY  

Referrals Last Updated: April 2021

Last updated September 18, 2021