GUAYNABO, Puerto Rico – The Community Recovery Center and FEMA Branch IV office located in Ponce will temporarily close at noon today, July 23, 2019 for administrative reasons. The community recovery center in Manatí will also close today at 2 p.m.
The centers and the Branch office in Ponce are expected to resume their regular hours of operation on Wednesday, July 24.
Community recovery centers serve all community members and visitors do not have to be registered with FEMA to access these services. Representatives from local and volunteer agencies are available at centers across the island to provide assistance with housing repairs, rental resources, FEMA case review, emotional and spiritual wellness services and legal services.
Recovery officials encourage Irma and María survivors who registered for disaster assistance with FEMA to stay in touch. If survivors change addresses or phone numbers they should contact FEMA to update their information. Missing or incorrect information could result in delays in receiving assistance.
FEMA’s helpline will remain open daily from 7 a.m. to 10 p.m. Disaster survivors whose homes were affected by hurricanes Irma and María can get updates on their applications, learn about the appeals process or check the status of their claims by calling 800-621-FEMA (3362). For Spanish press 2. People who use a TDD may call 800-462-7585.
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362) 711/VRS - Video Relay Service). Multilingual operators are available. (Press 2 for Spanish). TTY call 800-462-7585.
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