Main Content

What to Expect After You Register With FEMA: Next Steps, Inspections, Follow Up

Release date: 
June 26, 2019
Release Number: 

LITTLE ROCK, Arkansas – Arkansas survivors who registered with FEMA after the flooding and severe storms beginning May 21 may have questions about what do next, and how to follow up if they have questions or have changes to their applications. Here are some next steps survivors should take:

Understand the Inspection Process

After survivors register, a FEMA-contracted inspector may call to set up an appointment to assess the damaged property. Inspectors will never ask for bank account information, and there is no cost for the inspection.

When FEMA inspectors arrive at a home, they will display official photo identification. If the photo identification is not displayed, it is important to ask to see it.

Survivors should make sure the home or mailbox number is easily visible from the road. As part of the inspection process, survivors must provide proof of ownership or occupancy.

Homeowners may show a tax bill, mortgage payment receipt or insurance policy with the property’s address.

Renters may show a lease, rent payment receipt, utility bill or other document confirming the home was their primary residence at the time of the disaster.

Homeowners and renters must also present a valid driver’s license or other photo ID.

Follow Up With FEMA

After registering for assistance, survivors will receive a letter regarding their application status. Some applicants may receive an SMS/text message. The letter will explain the status of the
application and how to respond. It is important to read the letter carefully.

It is important to read and follow up with any correspondence from FEMA. Survivors may have to log into their account on or call the helpline at 800-621-3362 to keep the application process moving. They are also urged to keep their contact information updated with a current address and phone number to ensure FEMA can reach them with new information or questions.

Follow Up with SBA if Contacted

If survivors are contacted by the Small Business Administration (SBA) regarding a low-interest disaster loan application, it is important to complete and submit it as soon as possible.

Completing the application does not obligate the survivor to accept an SBA loan. However, submitting a completed application is necessary to be considered for other forms of disaster assistance.

The SBA offers low-interest disaster loans to businesses of all sizes, most private nonprofit organizations, homeowners and renters.

SBA also offers low-interest working capital loans (called Economic Injury Disaster Loans) to small businesses and most private nonprofit organizations having difficulty meeting obligations because of the disaster.

For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing, or visiting SBA’s website at Deaf and hard-of-hearing individuals may call 800-877-8339.

If you are a farmer or rancher in Arkansas who has been impacted by flooding from May 21 to June 14, please contact your local USDA Service Center to see what programs are available in your area and the eligibility criteria for applying. Please use the USDA Service Center Locator at to find one near you.

Last Updated: 
July 8, 2019 - 12:11