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How to Set Up an Online Disaster Assistance Account

Release date: 
June 21, 2019
Release Number: 
NR 009

LITTLE ROCK, Ark. – After you have registered with FEMA to receive assistance, you will need to provide important documents such as an insurance denial, insurance settlement letter, proof of ownership of damaged property and proof that the damaged property was your primary residence at the time of the disaster.


An easy way to do this is by setting up an account and uploading your documents from there. Applicants with online accounts can:


  • Check the status of the application and inspection.
  • Update personal information, such as current mailing address and phone number
  • Securely view messages from FEMA.
  • 24/7 FEMA Internet Helpdesk (for online account issues only).
    To set up a disaster assistance account:
    • Go to
    • Create an online account with the same email address you provided during registration. A PIN will be sent to the email address on file. You can then log into your account.
      You can now upload your important documents in the Upload Center. (This page takes you to the login if you are returning to add more documents:
      You can also submit important documents by faxing them to (800) 827-8112 (be sure to include registration number prominently on the cover page), or by mailing them to:
      FEMA – Individuals & Households Program National Processing Service Center
      P.O. Box 10055
      Hyattsville, MD 20782-8055
      Or by visiting a disaster recovery center. (Find a disaster recovery center at
      Simply showing the inspector your documents will not suffice. You must submit them to FEMA either by submitting them online, faxing or mailing them, or by visiting a disaster recovery center.
      Survivors can register for FEMA assistance through August 7, 2019, online at, or may call 800-621-3362 or (TTY) 800-462-7585. Those who use 711 Relay or Video Relay Services may call 800-621-3362. The toll-free telephone numbers are open from 7 a.m. to 10 p.m. local time, seven days a week. Survivors may also visit a disaster recovery center to apply for assistance (find a disaster recovery center at

FEMA's mission is helping people before, during, and after disasters. Follow us on Twitter at and the FEMA Blog at


For mitigation information and regularly updated disaster information go to: |


The Arkansas Department of Emergency Management (ADEM) is the state's homeland security and preparedness agency. The agency works to identify and lessen the effects of emergencies, disasters and threats to Arkansas by developing effective prevention, preparedness, mitigation, response and recovery actions for all disasters and emergencies. For additional information, contact ADEM at (501) 683-6700 or visit the website at


The U.S. Small Business Administration is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private nonprofit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center at 800-659-2955. TTY users may also call 800-877-8339. Applicants may also or visit SBA at

Last Updated: 
June 21, 2019 - 14:02