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Disaster Recovery Center to Open at University Center Mall in Anchorage

Release date: 
February 23, 2019
Release Number: 
NR 011

ANCHORAGE, Alaska – A disaster recovery center operated by the state of Alaska and the Federal Emergency Management Agency (FEMA) will open Sunday, Feb. 24, at the University Center Mall to provide in-person advice and referrals to those affected by the Nov. 30 earthquake.

Center location and hours are:

University of Alaska Annex at University Center Mall
3901 Old Seward Highway
Suite 153
Anchorage, AK 99503

Monday-Saturday, 9 a.m. to 7 p.m.
Sunday, 10 a.m. to 2 p.m.

Alaska homeowners, renters and business owners in Anchorage and Mat-Su Borough and Kenai Peninsula Borough may apply for assistance for uninsured and underinsured damage and losses resulting from the earthquake.

Disaster recovery centers are staffed by representatives from FEMA, the U.S. Small Business Administration and other federal, state and local agencies. One-on-one assistance includes:

  •  Help to register for FEMA’s Individual Assistance program.
  •  Help completing paperwork and checking the status of your application.
  •  Help applying for the SBA’s low-interest disaster loans for businesses, private nonprofits, homeowners and renters.
  •  Help understanding how to appeal FEMA eligibility decisions.
  •  All disaster recovery centers are physically accessible and offer effective communication options including captioned phones, Video Remote Interpreting, American Sign Language interpreters upon request and assistive listening devices.
  •  If you need an accommodation or assistance due to a disability, notify FEMA staff at the time of registration or anytime during the assistance process.

Applicants for disaster assistance should have the following information on hand:

  •  Social Security number
  •  Address of the damaged primary residence
  •  Description of the damage
  •  Information about insurance coverage
  •  A current contact telephone number
  •  An address where they can receive mail
  •  Bank account and routing numbers for direct deposit of funds

Many of the services available at disaster recovery centers are also available by calling the FEMA Helpline at 800-621-3362 (FEMA), voice/VP/711. Multilingual operators are available. TTY users may call 800-462-7585. Lines are open daily from 7 a.m. to 10 p.m. local time.

Businesses and residents can visit or contact SBA’s Disaster Assistance Customer Service Center at 800-659-2955. TTY users may also call 800-877-8339. Applicants may also email

For more information on Alaska’s disaster recovery, visit, and

Last Updated: 
February 23, 2019 - 17:13