North Carolina survivors of Hurricane Florence who still face unmet needs may find help through other state and federal resources. The deadline has passed for survivors to register for disaster assistance from FEMA and to apply for a U.S. Small Business Administration low-interest disaster loan, but help is still available from the state and federal governments.
Hurricane Florence Recovery
For information regarding Hurricane Florence recovery visit the North Carolina Department of Public Safety at ncdps.gov/Florence or call 919-733-2126.
North Carolina Emergency Management IA Helpline
The NCEM Individual Assistance Helpline, 919-825-2378, is available for those who suffered damage or loss or property as a result of Hurricane Florence or have issues related to their FEMA status updates, appeals, unmet needs, housing assistance, repairs and medical equipment.
Disaster Case Management
Disaster Case Management involves a partnership between a case manager and a disaster survivor to develop and carry out the survivor’s long-term recovery plan. Individuals who have suffered losses not covered by state or local government programs may benefit from case management services. To contact the Disaster Case Management service provider, please email: DCMNC@Endeavors.org or call one of the two offices depending on where you live.
• Residents of Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Johnston, Lee, Moore, New Hanover, Richmond, Robeson, Sampson and Scotland counties should call the Fayetteville office at (910) 672-6175.
• Residents of Beaufort, Carteret, Craven, Duplin, Greene, Hyde, Jones, Lenoir, Onslow, Pamlico, Pender, Pitt, Wayne and Wilson counties should call the Jacksonville office at (910) 378-4913.
Those affected by Hurricane Florence can access confidential crisis counseling services provided by the Hope 4 NC program, which is overseen by a division of the North Carolina Department of Health and Human Services. In addition to counseling, survivors can receive assessments and referrals for services and support. Call 855-587-FIND (3463).
Download the ReadyNC app. This all-in-one tool provides resources for everything from traffic jams to hurricanes and ice storms. The app gives information on real-time traffic and weather conditions, river levels, evacuations and power outages.
Survivors who do not qualify for FEMA disaster assistance may call 2-1-1, the statewide information line that can provide callers with nearby shelter, housing and other storm-related details. Dial 2-1-1 or 888-892-1162, or text Florence to 898211. The information line is staffed around the clock to connect North Carolinians to disaster-related resources.
The North Carolina Department of Human and Health Services, in partnership with the NC Coalition to End Homelessness, the NC Housing Finance Agency and other state agencies and partners, is continuing to house individuals and families affected by Hurricane Florence at risk of homelessness through the Back@Home initiative. Back@Home may help those who don't qualify or receive limited FEMA assistance and still need help with housing or other services.
Available Housing Information
North Carolina residents who have been displaced by Hurricane Florence may search for available housing on NCHousingSearch.org, Property owners and managers can add and/or update listings of available units. Login or call toll-free 877-428-8844 for assistance.
Disaster Legal Services
Free legal services are available for low-income survivors of Hurricane Florence. Attorneys may be able to assist survivors with disaster-related legal matters. Call the Disaster Legal Hotline at 833-242-3549.
Disaster Distress Helpline
If you’re feeling stressed or overwhelmed by Florence, call the Disaster Distress Helpline at 800-985-5990 any time day or night to speak with a trained crisis counselor. Or text TalkWithUs to 66746. For Spanish, text Hablanos to 66746. Additional information is available online at Substance Abuse and Mental Health Disaster Distress Helpline.
If you need help with your insurance claim or settlements, call the North Carolina Department of Insurance at 855-408-1212. For more information, go to NCHurriClaims.com.
Services for Seniors
North Carolina has many programs and services for seniors. Details are available on the Department of Health and Human Services website: ncdhhs.gov/assistance/aging-and-adult-services.
County Departments of Social Services
Every county in North Carolina has its own local social services agency. A directory with contact names, addresses and phone numbers is on the Department of Health and Human Services website: files.nc.gov/ncdhhs/documents/files/directory_5.pdf.
Mental Health and Developmental Disabilities Services
The NC Division of Mental Health, Developmental Disabilities and Substance Abuse Services works to promote excellence in prevention, treatment, and rehabilitation programs for persons with mental illness, developmental disabilities, and substance abuse disorders in North Carolina. Visit their website: ncdhhs.gov/divisions/mhddsas.
U.S. Small Business Administration
Economic injury disaster loans are available from the SBA to provide disaster-related working capital to small businesses and most private nonprofit organizations. These working capital loans may be used to pay fixed debts, payroll, accounts payable, and other bills that could have been paid had the disaster not occurred. The deadline to return economic injury disaster loan applications as a result of Hurricane Florence is June 14, 2019. Applicants may apply online using the Electronic Loan Application via the SBA’s secure website at DisasterLoan.sba.gov.
U.S. Housing and Urban Development
HUD has activated the Disaster Assistance Hotline for North Carolinians living in HUD-assisted housing who were affected by Hurricane Florence. Call 800-304-9320. Survivors can also email firstname.lastname@example.org to contact HUD. Additional information is available at HUD Disaster Relief Options for FHA Homeowners.
The Federal Housing Administration insures mortgages on single family and multifamily homes, including manufactured homes. Call the FHA 800-304-9320 to learn about resources. To find an approved lender near you, visit HUD Lender List Search.
U.S. Department of Agriculture Farm Service Agency
Farmers and ranchers may also be eligible to apply for disaster assistance for damage or losses from Florence. Along with FEMA grants and SBA loans, farmers and ranchers may be eligible for emergency loans through the USDA’s Farm Service Agency. Eligible losses covered by emergency loans and other programs may include crops and livestock. For more information, go online to fsa.usda.gov or visit the nearest FSA office. In addition, the Value Added Producer Grants program provides funding to help agricultural producers enter value-added activities related to the processing and/or marketing of new products.
U.S. Department of Agriculture Rural Development
The USDA Rural Development can provide assistance to homeowners in rural areas. The USDA Single Family Housing Direct Home Loans Program, also known as Section 502 Direct Loan Program, helps low- and very-low-income families living rural areas by providing payment assistance to increase an applicant’s repayment ability. Loan funds can be used to purchase homes in rural areas; as well as, to build, repair, renovate or relocate a home, or to purchase and prepare sites. The USDA Single Family Housing Guaranteed Loan Program, also known as Section 502 Guaranteed Loan Program, provides low- and moderate- income families living in rural areas with loan funds to build, rehabilitate, improve or relocate a dwelling in eligible rural communities. The USDA Single Family Housing Repair Loans & Grants, also known as Section 504 Home Repair Program, provides loans to very-low-income homeowners to repair, improve or modernize their homes or grants to elderly (age 62 and older) very-low-income homeowners to remove health and safety hazards.
Internal Revenue Service
Survivors of Hurricane Florence may qualify for disaster tax relief from the IRS. Taxpayers may be eligible for deadline extensions to file returns or pay taxes and may be able to claim qualified disaster losses. The IRS may waive fees and expedite requests from survivors. To download forms and publications, go to irs.gov or call 800-829-3676.
U.S. Department of Health and Human Services
The website for the Office for Civil Rights division of HHS provides information on effective planning, response and recovery for people who have special needs. Before, during and after a disaster, members of this population may have additional needs to maintain independence, communication, transportation, supervision and medical care. Visit Office of Civil Rights Special Needs Training.
Substance Abuse and Mental Health Services Administration (SAMHSA)
The SAMHSA Disaster Distress Helpline, a national hotline, offers year-round disaster crisis counseling. You may call 800-985-5990 (TTY 800-846-8517) 24 hours a day, seven days a week. If you feel distressed because of the effects of Hurricane Florence, you may use this free service. It is toll-free, multilingual, crisis support. Visit the website at samhsa.gov for more information.
Disaster Fraud Hotline
If you suspect fraud, waste, abuse or mismanagement of disaster relief operations, call the Disaster Fraud Hotline at 866-720-5721. (Calls can be made anonymously and confidentially.)
The North Carolina Voluntary Organizations Active in Disaster (NCVOAD) coordinates volunteer efforts. For information visit North Carolina Voluntary Organizations Active in Disaster. The North Carolina organization is part of the National Voluntary Organizations in
The American Red Cross provides volunteer opportunities. Go online to find how to help: redcross.org/volunteer/become-a-volunteer.html.
Donate to Florence Recovery
The North Carolina Disaster Relief Fund is accepting contributions for Hurricane Florence damage that will help with unmet needs of Hurricane Florence survivors. Contributions may be made online by secure link after you submit the webform at governor.nc.gov/donate-florence-recovery. You also may text FLORENCE to 20222 or mail your donation to North Carolina Disaster Relief Fund, 20312 Mail Service Center, Raleigh, N.C. 27699.
Cash donations offer volunteer agencies the most flexibility in obtaining the most-needed resources and bring money into the local economy to help businesses recover.
For more information on North Carolina’s recovery from Hurricane Florence, visit ncdps.gov/Florence and FEMA.gov/Disaster/4393. Follow us on Twitter: @NCEmergency and @FEMARegion4.