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Disaster Recovery Center Changes in Butte County

Release date: 
February 12, 2019
Release Number: 
DR-4407-CA NR 050

SACRAMENTO, Calif. – Operating hours of the two Disaster Recovery Centers (DRC) in Butte County will change starting Saturday, Feb. 16. The new hours of operation will be:

Creative Learning Center

1080 Ewald Ct.

Paradise, CA 95969

Monday through Friday, 10 a.m. to 5 p.m.

Closed Saturdays and Sundays

Closed on President’s Day (2/18)


Chico Mall – Former Sears Store

1982 E. 20th St.

Chico, CA 95928

Monday through Friday, 9 a.m. to 6 p.m.

Closed Saturdays and Sundays

Closed on President’s Day (2/18)


Representatives from the Federal Emergency Management Agency’s (FEMA) Individual Assistance program, FEMA Mitigation, and the U.S. Small Business Administration (SBA) will remain at DRCs to assist survivors, answer questions, and accept outstanding documentation.

Remember: The application deadline for federal assistance and right of entry (ROE) forms is Friday, Feb. 15, 2019. Survivors may register with FEMA in-person at a DRC, online at, or by calling the FEMA Helpline at 800-621-3362 (TTY 800-462-7585). Multi-lingual operators are available, with toll-free numbers open daily 7 a.m. to 10 p.m. (PST).

DRCs are accessible for individuals with disabilities and access and functional needs. They have on-site communication accessibility tools, including amplified listening devices, Video Relay Interpreting and CapTel phones. ASL interpreters are available upon request.

Survivors are encouraged to file insurance claims for damages to their homes, cars and businesses before applying for FEMA assistance. Survivors may also apply for low-interest disaster loans with the SBA online at, at their nearest DRC, by contacting the SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, or emailing People who are deaf and hard-of-hearing may call 800-877- 8339.


FEMA’s mission: Helping people before, during, and after disasters.

All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private nonprofit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing, or visiting SBA’s website at Deaf and hard-of-hearing individuals may call 800-877-8339.

Last Updated: 
February 12, 2019 - 12:06