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FEMA Introduces New Director of the U.S. Virgin Islands Recovery Office

Release date: 
December 20, 2018
Release Number: 

ST. CROIX, Virgin Islands The Federal Emergency Management Agency (FEMA) has selected Jacqueline J. Heyliger to serve as the first U. S. Virgin Islands Recovery Director for FEMA Region II, Caribbean Area Division (CAD). Director Heyliger officially began on October 29, 2018 and will oversee more than $8 billion in disaster recovery assistance with staff throughout the territory.

Jacqueline J. Heyliger
FEMA Region II, U.S. Virgin Islands Recovery Director, Jacqueline J. Heyliger

Director Heyliger and the CAD office will partner with the Government of the U. S. Virgin Islands and other Federal Agencies, Private Sector, Non-Profits and Academic Institutions to develop and implement a more economically-viable and sustainable resilient recovery.

“It is indeed an honor to have the opportunity to return home to serve the community in the recovery and rebuilding efforts in the territory.” said Director Heyliger.


While previously serving as FEMA Chief of Staff, Director Heyliger performed duties throughout the nation including, but not limited to, Hurricanes Irma-Orlando, Harvey–Houston, Sandy–New York, Nevada floods, South Carolina floods, American Samoa–Cyclone Gita.

In 1995, Director Heyliger’s interest in emergency management peaked after Hurricane Marilyn devastated the U.S. Virgin Islands. At that time, she joined the American Red Cross to help and coordinate services for disaster survivors.

Director Heyliger joined the Virgin Islands Territorial Emergency Management Agency (VITEMA) in 1998 and held various positions including Assistant Director, Deputy Director of Operations, Mitigation Director and Preparedness Coordinator. While at VITEMA, Heyliger worked with various Territorial Departments, the National Guard, Federal Agencies and Private and Non-Profit organizations where she coordinated the response to disasters such as fatal airplane crashes, chemical spills and major floods.

Also, while at VITEMA, Heyliger wrote and submitted grant applications which resulted in millions of dollars in grant funding awarded to the Territory. Working with the National Oceanic and Atmospheric Administration (NOAA), Heyliger was a member of the National Tsunami Hazard Mitigation Program (NTHMP). This program provided grants for tsunami preparation, training and exercise to the community of the U.S. Virgin Islands.

A native Virgin Islander, Director Heyliger has been committed to ensuring a better quality of life for the people of the Virgin Islands. She was elected to the Board of Elections, is active with the Women’s Coalition, and serves on the AARP Executive Council as well as many other community organizations.

As a Rotarian in District 7020 Heyliger served in various capacities and is currently District Disaster Chair assisting with formulating disaster plans, preparedness presentations and trainings. In addition to the U. S. Virgin Islands, the district includes Haiti, Cayman Islands, Turks and Caicos, Jamaica, Bahamas, St. Martin, Anguilla, St. Barthelemy, and British Virgin Islands.

In the mid 90’s, Heyliger was an Adjunct Professor at the University of the Virgin Islands and taught the courses Introduction to Marketing and Advertisement and Promotion and has been involved in various business ventures with the latest being a home care business. This business provided care for the elderly and disabled and afforded employment opportunities throughout the Virgin Islands.

Director Heyliger holds a Bachelor of Arts in Business Management from the University of the Virgin Islands and a Masters of Business Administration in Marketing from the Long Island University in New York.

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FEMA’s mission is to support people before, during, and after disasters.

For official information on the recovery effort following the hurricanes, please visit or Follow us on social media at and

To donate or volunteer, contact the voluntary or charitable organization of your choice through the National Voluntary Agencies Active in Disasters (NVOAD) at  For those who wish to help, cash donations offer voluntary agencies the most flexibility in obtaining the most-needed resources and pumps money into the local economy to help businesses recover. The Community Foundation of the Virgin Islands also has the “Fund for the Virgin Islands” at



Last Updated: 
December 27, 2018 - 11:48