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Butte, Ventura Co. DRCs Closing on Sundays; Butte County Changing Hours

Release date: 
December 7, 2018
Release Number: 
DR-4407-CA NR 011

SACRAMENTO, Calif. – Hours and days of operation at Disaster Recovery Centers (DRC) in Chico and Oroville in Butte County will change this weekend. Beginning Sunday, Dec. 9, both DRCs will be closed on Sundays. Hours of operation will be Monday through Saturday, 9 a.m. to 6 p.m.

The Thousand Oaks DRC in Ventura County will be closed on Sundays, beginning Dec. 9. Hours of operation will remain the same, Monday through Friday, 9 a.m. to 7 p.m. and Saturday, 9 a.m. to 5 p.m.

Disaster Recovery Centers are jointly operated by the California Governor’s Office of Emergency Services (Cal OES) and the Federal Emergency Management Agency (FEMA). DRCs offer information concerning resources available to homeowners, renters and business owners who sustained damage as a result of the wildfires.

Butte County DRCs are located at:

Former Sears Store, Chico Mall

1982 East 20th Street

Chico, CA 95928


Store Front

2140 Feather River Blvd.

Oroville, CA 95965


Ventura County DRC is located at:

173 N. Moorpark Rd., Suite A

Thousand Oaks, CA 91360


Representatives of FEMA, the U.S. Small Business Administration (SBA) and other state and federal agencies, as well as nongovernmental organizations staff the centers.

Disaster Recovery Centers are accessible for individuals with disabilities and access and functional needs. They have on-site communication accessibility tools, including amplified listening devices, Video Relay Interpreting and Cap Tel phones. ASL interpreters are available on request.

Survivors are encouraged to file insurance claims for damages to their cars, homes and businesses. Survivors who have unmet emergency needs may apply for aid online at or by phone at 800-621-3362 or (TTY) 800-462-7585. Applicants who use 711 or Video Relay Service may call 800-621-3362. Multi-lingual operators are available. The toll-free numbers are open daily 7 a.m. to 10 p.m. PST.

Businesses and residents can visit or call SBA’s Disaster Assistance Customer Service Center at 800-659-2955. Deaf or hard of hearing may call 800-877-8339.

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. The SBA helps businesses of all sizes, private nonprofit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property.

Applicants for disaster assistance should have the following information available:

  • Social Security number,
  • Address of the damaged primary residence,
  • Description of the damage,
  • Information about insurance coverage,
  • A current contact telephone number,
  • An address where they can receive mail,
  • Bank account and routing numbers for direct deposit of funds.

California residents in Butte, Los Angeles and Ventura counties can find the closest DRC by going online at or texting 43362 with the message DRC and their ZIP Code. Standard message and data rates apply.

FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicare/Medicaid or other federal benefits.


All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

FEMA’s mission: Helping people before, during, and after disasters.

The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing, or visiting SBA’s website at Deaf and hard-of-hearing individuals may call 800-877-8339.

Last Updated: 
December 10, 2018 - 12:44