Hawai’i County residents who have registered with FEMA for disaster assistance have the right to appeal any of the agency’s decisions made about their eligibility or the assistance they received.
Applicants with questions about the reason(s) for being denied assistance are encouraged to call the FEMA Helpline at 800-621-3362 or meet with specialists at the Disaster Recovery Center at Kea‘au High School Gymnasium, 16-725 Kea‘au-Pahoa Rd., Kea‘au, HI 96749.
The applicant’s appeal letter must explain the reason(s) for appeal and must be signed by the applicant or a person authorized to act on his/her behalf. The appeal should also include the following:
- Applicant’s full name
- Applicant’s FEMA registration number
- The disaster number, DR-4366-HI for the 2018 Kilauea Volcanic Eruptions and Earthquakes
- Address of the applicant’s pre-disaster primary residence
- Applicant’s current phone number and address
Applicants have 60 days from the date on FEMA’s decision letter to file an appeal.
The applicant must sign the letter, date and mail it to:
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055
The letter may be faxed to 800-827-8112 with a cover-sheet marked: Attention – FEMA or uploaded to the applicant’s account on DisasterAssistance.gov.