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Fact Sheet: Resources are available to survivors as FEMA’s Transitional Sheltering Assistance program ends

Release date: 
June 14, 2018
Release Number: 

Survivors moving on from the Transitional Sheltering Assistance (TSA) program as the program ends June 30 have a wide variety of resources available to them, but these resources require survivors to be active participants in their own recovery. A few of the available resources include:



  • The Federal Emergency Management Agency (FEMA) Helpline: 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY) 6 a.m.-10 p.m., 7 days a week


  • U. S. Small Business Administration (SBA) for low-interest disaster loan follow up and questions, contact SBA at 800-659-2955, visit



  • Mortgage servicers. Fannie Mae works with mortgage servicers offering special options for those impacted by disasters. Call 800-232-6643 or visit



  • The Section 811 Project Rental Assistance program provides project-based rental assistance for extremely low-income persons with disabilities linked with long-term services. Call 512-475-3800 or visit:


  • Texas Workforce Commission. TWC helps Harvey survivors seeking employment and job support services: Call 512-454-9175 or visit:


  • Disaster distress support: Trained professionals help with anxiety or stress, and counsel on available resources. Multilingual, confidential crisis support service available 24 hours a day, seven days a week: 800-985-5990; 800-846-8517 (TTY); text TalkWithUs (Spanish-speakers text: Hablanos) to 66746; or visit
  • Permanent Housing Plan Checklist. If you do not have a housing plan, download the checklist at


  • Subsidized apartment search. The U.S. Department of Housing and Urban Development (HUD) offers programs to assist both homeowners and renters:


  • 211 Texas. Local information about food, housing, child care, crisis counseling and substance abuse treatment. Dial 211, 877-541-7905 or visit


  • Texas Department of Insurance Consumer Help Line: 800-252-3439 or
  • Disaster Case Management to connect with voluntary agency groups who may be able to help with specific needs. Call
    211 to reach a case manager.

  • Hurricane Harvey information from Office of the Governor: Information and referral hotline: 800-843-5789 or visit:


  • Housing resources from Texas Rebuilds: Eligibility questions: 888-610-1622; maintenance issues: 877-503-6053; qualifications for FEMA housing: 888-958-0877; if denied housing: 800-621-3362; or visit:




  • The National Suicide Prevention Lifeline is free, confidential and available 24 hours: call 800-273-TALK (8255) or text “HOME” to 741741.
  • Online Crisis Network consult online with volunteers trained and certified in crisis intervention:
  • The Harris Center for Mental Health and IDD: Call 713-970-7000 (press 2 for available services) or go to


  • Post-hurricane housing resources from Texas Apartment Association. TAA offers extensive options to find available housing by region and provides helpful information and guidance for renting in Texas:


  • Search for rental homes and apartments in Texas. Search by zip code, type of home and price. Zillow: 206-470-7000 or; 888-658-7368 or







  • Help for veterans. Disaster Hotline 800- 507-4571 or visit





Nonprofit organizations offering help for affected communities:

Last Updated: 
March 22, 2019 - 08:49